Introduction of Speaker

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(No Transcript)
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Introduction of Speaker

• Entering 5th year of service as a part time
  Senior Fellow with the Center and 30th year of
  work on Digital Government
• During 26 years of public service, served as a
  CIO or CTO at the federal, state, university, and
  city level and worked on numerous K-12 and
  judicial projects
• Currently the CIO of the nations 7th largest
  citySan Antonio, Texas,

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• Charting a Simpler Future

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The Future...So Simple

• I believe so much in the future that I invest
  exclusively in futures. In fact, you cant
  invest in pasts, that dont offer that. Ive
  checked.
• - Michael Scott, NBCs The Office

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Simple is not a 4 letter word

• Simple is not
• Simplistic
• For simpletons
• Simple minded
• The Simple Life of reality TV infamy

• Simple is
• Simplified
• Simplicity itself
• Simple to use
• Sophisticated, elegant and straight forward
• Its what the TV ads mean when they offer the
  Easy Button

Source Fox
Source Staples
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Learning from the iPod

• Simple masks complexity
• Powerful idea
• Refined engineering
• Intuitive interface
• Increased capacity
• Changes the business, even the name
• Carries everything of value forward while
  eliminating the unnecessary

Source Apple
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Dominant Private Practice for Change
High Value
New Process
Leap and Reap Rapidly
Current Process
Low Value
Low Cost
High Cost
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Government Failure to Precipitate
High Value
New Process
Creep and Weep Over a Much Longer Time
Keep the Old Process But Do Less of It
Current Process
Current Process
Low Value
Low Cost
High Cost
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Education and Government Resistant to Change

• Pushing change in education and government is
  like trying to run through a wall of spandex
• coated with Teflon so nothing sticks
• And imbued with the universal element
  Bureaucratium, an amazing substance that seems
  indestructible and repels everything

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Confronting Complexity

• Government is not simple
• But it should be
• It can be
• It will be
• P.S. Dilbertis dead

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Latent Potential in Enterprise IT

• Implement new or improved systems
• Trade labor for capital
• Re-engineer processes
• Achieve efficiencies
• Do more with equal or less
• Improve service
• Balance budgets
• Fulfill strategic objectives (sometimes known as
  campaign promises)

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"There is nothing more difficult to take in hand,
more perilous to conduct, or more uncertain in
its success, than to take the lead in the
introduction of a new order of things. Because
the innovator has for enemies all those who have
done well under the old conditions, and lukewarm
(indifferent, uninterested) defenders in those
who may do well under the new. "
CIO
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Simple.Gov

• Trends, Technologies, and Practices That Are
  Changing Government and Education

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Determinism A Short Cut

• The long term sneaky way to change the world
  without ever asking permission or having to try
  to convince those who will be forced to change
  and already hate the idea, whatever it is and no
  matter what it is, before you even thought of it.
• Change key, interconnected tools, and the rest of
  the system will change.

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Technological Determinism

• Technological systems are interconnected webs.
• The history of such systems shows a consistent
  repeating pattern.
• Changes in the speed, power or complexity of one
  part causes comparable changes in all other parts
  to which it is connected.

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Key Metaphor Database

• Tools are viral containers of ideas.
• How we think differently from their use is often
  even more important than what they actually do.
• Do you remember the first time you clicked
  instead of typed?
• Do you remember pocket protector wearers saying
  GUI was a waste of time and resources, and was
  the SAME AS TYPING COMMANDS?
• The viral idea was the connection between
  interface, function and data, and they could not
  see it.
• The dominant tool, metaphor, idea of our time is
  the database.

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Four Ways to IT
Wire
Wireless
Services and Content
Storage
Processing
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Computer Tipping Point

• Computers reach the speed of 20 quadrillion
  instructions per second, equal to the human brain
• In accordance with Moore's law, we expected to
  reach the computational capacity of the human
  brain---20 million billion neuron connection
  calculations per second (100 billion neurons
  times an average of 1,000 connections to other
  neurons times 200 calculations per second per
  connection)---in a super computer by 2010 and in
  a standard personal computer by the year 2020.

Ray Kurzweil
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Kurweils Vision

• By the year 2040 a super computer reaches the
  collective brain speed of all the human brains
  alive.
• By 2050 global brain speed is available on a
  1,000 laptop.

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The Pace of Change Is Accelerating
http//en.wikipedia.org/wiki/ImagePPTParadigmShif
tsFrr15Events.jpg
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The Context for Simple

• What Is Driving Change and Where Is It Going

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Analog Standardization

• Nut, screws and bolts
• Rails
• Electricity
• Auto tires
• Paper
• Plumbing and lumber
• Drove the greatest expansion of human productive
  capacity in history and a lot of extinctions

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Digital Standardization

• Data (XML in every industry)
• Networks (IP everything)
• Software (Web Services and SOA)
• Storage (the one file holy grail)
• Human Computer Interface (see me, feel me)
• Processing (Gird for the Virtual Grid)
• And the effect will be at least as large
• Technological bow waves

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Optimizing ResourcesConsolidate, Simplify, and
Unify
Kinds of Solutions
1 2 3 5 50 500 5000 ?
1
2
3
5
50
1 Ea Agency
1 Ea Bureau
?
Number of Instances or Deployments of the
Solutions
Optimization
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Deep Reform, Big Results
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And the multiplier effect of IT and process
modernization when done together
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2
IT Modernization Alone
Improving Management Practices Alone
Done Together
Source McKinsey, 2005
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Where Do You See Yourself In 10 Years?
AI
Cross Boundary Shared Services and GAAS
HINT
Data Center
SOA
Consolidation
Cost Effectiveness
Shared Services
Objects and Web Services
Selective Cooperation
Stand Alone IT for Each
Customization and Responsiveness
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Service Oriented Architecture

• More Than a Box

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SOA as Technology Strategy

• Being a broker of services from any source to
  meet the needs of government
• Not caring if you own it, but focusing instead
  on controlling and managing its quality and
  utility
• Knowing true power and job and turf protection
  come from delivering vital services on which
  people depend and from which they gain value

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SOA as Enabling Strategy

• Whatever you manage, public or private, you get
• Flexibility
• Lower cost for greater value delivered
• Fewer barriers arising from the tools to doing
  what the work demands now
• The network and the database are the message
• Relationships can be any to any anywhere

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Anything As a Service

• The Logical Next Steps

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X as a Service

• ERP
• ECM
• Security
• Spam filtering
• Log analysis
• Email
• Others?

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Simpler Government

• Step On the GAAS, This Is Where We Are Going

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Government and Education As A Service
Object Market Functional and Software Lego Bricks
Public Developers Domestic, Global and Open Source
Private Developers Domestic, Global and Open
Source
Customer Agents
Web Services
Government Integrated Into Other Software and
Services
Concierge Layer Personalized and Automated
Human, Software and Hardware Services
Subject Matter Expert Layer Subject and Industry
Specific Human, Software and Hardware Services
One Stop Government
Bit
Niche
Function
Industry
Cross-Industry
Domestic and Global Economy of Scale
Layer Common, Interchangeable, Customizable
Software and Hardware Services
Public Entities
Non-Profit Entities and Associations
For-Profit Entities
Public Only
Both
Private Only
Public Only
Both
Public Only
Both
Private Only
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Steer By 7 Policy Areas, Deliver Through 7
Functional Areas
1. Economic, Business, Community, and Workforce
Development
2. Environment Natural Resources
3. Education, Training, Arts Culture
POLICY
4. Finance
5. Transportation Infrastructure
6. Public Safety (Corrections, Prevention,
Emergency Management, Defense)
7. Health (Health, Medicaid, Medicare, Workers
Compensation, etc.) and Human Services (Agencies,
Institutions, Unemployment, and Non-Health
Benefits)
1. Law Enforcement (Civil, Criminal, Corrections,
Inspections, Regulation, Appeals, Revocations)
2. Licensing (Licenses, Permits, and Permissions)
3. Disbursement (Benefits, Grants, Payments, and
Loans)
DELIVERY
4. Revenue (Taxes, Fees, Debts, and Financing)
5. Customer Service (Call Centers, Information,
Intake, Help, etc.)
6. Administrative Services (IT, Facilities,
Personnel, Contracts, etc)
7. Service Delivery Consulting
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The Mechanism Shared

• Shared Ownership
• Shared Services
• Shared Service Delivery
• Relying more on Third Parties for Good and
  Services
• Governing get harder from here, and so does the
  engineering, but the results are simpler for
  public employees, businesses and citizens

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What Done Looks Like
Layers of Trust and Technology in
Intergovernmental Collaboration
COMMON INTERFACE, INFORMATION TRANSACTIONS CIT
IZENS, TRADING PARTNERS PUBLIC ENTITIES
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Potential Savings From E-Forms
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E-Forms Functional Summary

• Data to Agencies to
• Accept
• Share
• Reuse
• Query
• Manage
• Safeguard Privacy

• Forms Engines to
• Submit Data
• Apply Business Rules
• Sign
• Submit
• Route

A u t h e n t i c a t i o n
COUNT
First Form
Citizens
Extract Data Apply Business Rules
Validate Sign Submit Route
COUNT
Businesses
First Form
Data Analysis, Sharing, and Public Access
COUNT
Customer Agents
First Form
Direct Data Transfers
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Customer Agents

• Data that flows are being standardized
• Within 10 years all data flows to government will
  be standardized or will be easily transformed to
  the government accepted format

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Customer Agents

• Government modules are becoming standard parts of
  software and will be essentially free
• The transaction side of government will be
  eliminated within 20 years and replaced by
  customer agents in the form of software and
  private sector services and systems

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Shifting the Burden
Government Infrastructure
Customer Agents
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Leveraging Technological and Political Power
Harmonize and Reduce
Determine Core Data Elements and Business Rules
Identify Forms and Paperwork Processes Within
Segment or Function
Scope Industry Segment or Government Function

Select Forms and Processes to Be Addressed
Select Industry or Government Function
Harmonize Data Elements and Business Rules
Coordinate With Industry Standards
Finalize and Publish XML Schema for Data
Elements, Business Rules, and Presentation Formats

• Work With
• Business and Industry Associations
• Industry Solutions Vendors
• Federal, State, and Local Governments
• Customer Agents
• Industry XML and Data Standards Bodies

Publish Data Routing Processes
Create Harmonized Forms
Customer Agents Private Industry Solutions,
Systems, Services, and Software Modules
Agency Processing, Applications, Databases, and
Legacy Systems
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Agents Accountability

• Controls are in the Software
• Automated checks prevent transactions that
  violate known rules, flag questionable
  information and patterns
• Controls are in the Steering Function
• No act of an agent is free from review, oversight
  and audit by government itself
• Places premium on expanding civil service
  competencies to include contract management,
  auditing and enforcement

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Models for Working Together

• NDACo Resources Group
• N. Texas COG
• City of Irvine, CA
• Cook Co., IL
• CA College System
• ME College System
• NY Security as a Service
• SC Security as a Service
• TX state services

• MI Cooperative Method
• AASHTO
• AAMVA
• PTI and GFOA
• US Communities, WSCA, GSA, MAS
• NC open source local tax system
• Honolulu services to state, county, and city

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Models for Working Together

• NE Mutual aid and DR/BC between state and
  university
• Distributed computing
• Cancer research
• SETI
• Unified Coal Reporting
• NIC
• EZ Pass

• Customer Agents
• FDIC, Federal Reserve and Comptroller of the
  Currency
• Turbo Tax
• HR Block
• Kelly Systems
• Compliance 360
• NGO especially in the human services sector
• National Association of Insurance Commissioners

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Models for Working Together

• Public radio and TV
• Wired Networks
• Statewide (WA, IA)
• Mission specific
• Regional
• MAN, WAN, LAN
• Wireless
• Satellite
• WiFi
• WiMax

• Cellular
• Public safety radio
• Brokering each aspect of the network
• Regional libraries and library systems
• A Solutions Exchange
• Open source consortia

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Business Models

• Buy together
• Buy and own together
• One government serves many
• Many governments serve each other
• Services are purchased from a private provider by
  one and resold
• Services are purchased from a private provider
  together
• Hybrids of the models above

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Lets Get It Started

• Concept
• Founders
• Mission
• Form of shared services entity
• Business models
• RFI
• Initial targets and objectives
• Plan

• Financing start up
• Sign-up process
• Internal selection or RFP
• Acquisition
• Delivery
• Improvement
• Recruitment
• Growth

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Conclusions

• Pathways to Progress

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You Have Done This Before

• From limited to expanded to enterprise use of and
  dependence on
• Main Frames
• Client Server
• Web/Internet
• SOA, Shared Services, Web Services, and Customers
  Agents are next

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What Did You Do Then?

• Peripheral
• Pilots
• Keystones
• Core infrastructure
• Gov within Gov
• Alternative overlay
• Build skills, confidence, and organizational
  capacity

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Find the Right Person for Role

• Leaders and deciders
• Followers and doers
• Supporters
• Customers

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What Does It Mean 4 U?

• Modular Is In
• Thinking
• Coding
• Learn New Skills
• Know more and shorten the distance between NO and
  YES
• Make a New Friend Collaborate
• Save Homemade for Cooking
• Simply Moving Forward Requires Vision, Courage
  and Commitment

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What Does It Mean?

• Identify More Customer Agents
• Continue using agents to extend capacity and
  reach and to help create government services that
  (automatically) listen to an individuals needs,
  interpret how best to meet them, and simplify the
  ways the service is requested and delivered.

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Pathways

• Follow models to consolidate and create shared
  services
• Move fast on organizational changes and the
  obvious economy-of-scale services
• Federate your consolidation and use centers of
  excellence within government to deliver services

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Pathways

• Leapfrog by sourcing beyond your jurisdiction
• Cross boundaries by implementing components that
  serve multiple groups within a government
  function (e.g. case management)

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Questions

• rjmvarn_at_msn.com