COMPLAINING (monologue)

1
COMPLAINING (monologue)

• Choose one of these situations
• Talk about the last time you got an awful service
  in a hotel.
• Talk about the last time you bought an
  electrical appliance which got broken down and
  how you complained.
• Talk about the last time a shop assistant did not
  treat you politely.
• Talk about the last time you asked for a refund
  after buying something you didnt find useful.

2
COMPLAINING (interaction)

• A
• You have been having lunch in a restaurant. When
  you got the bill you realised they charged for a
  bottle of red wine you didnt actually order you
  found a hair in your salad you noticed the
  plates were not clean enough the service was too
  slow the waiters were rude to you.
• Ask to talk to the manager to discuss the problem
  and ask for a compensation.
• B
• You are the manager. Listen to the customer, but
  at first you dont think they are totally right.
  Give reasons to support your point of view.
• (Try to use reported speech)
• Finally, agree to compensate the customer and
  apologise.