IS 425

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IS 425

• Enterprise Information IAutumn 2004-2005LECTURE
  6 ?2004 Norma Sutcliffe

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Agenda

• Midpoint Survey
• Exercise
• Enterprise Planning

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Exercise

• Situation ABC, a low-cost, high volume grocery
  chain in Chicago buys Get Healthy Foods, an
  organic food retail chain on the west coast. The
  debate facing the firm
• Consolidate into one database with
  state-of-the art telecommunications between
  Chicago and San Monica CA.
• 3Pro Yes on both telecommunications and
  database doing inhouse
• 3Con No on both telecommunications and
  database
• 4Pro Yes on just to database for
  financials and purchasing No to
  telecommunications 4Con No on database for
  financials and purchasing and Yes
  to telecommunications 5Pro No on doing tc and
  db inhouse outsource entire job
• 5Con Judge the debate coming up with list
  of concerns you want debater to cover
• All but 5Con, From last weeks readings come up
  with 2 reasons to support your side

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Enterprise Planning Stimulating the
Future

• Enhancing the value of information done at the
  level of the people doing the work not at the
  executive level
• A form of gap analysis
• What information do we have?
• What information would we like?
• What alternative do we have for getting the
  information that we dont have?

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Assessing the Gap Alternatives

• EASE Is the alternative easy to realize?
• POPULAR Is it likely that the people involved
  will accept it?
• CHEAP Are the costs for implementing the
  alternative reasonable?

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How do we start?

1. Modeling the information that is deemed most
   important used now
2. Is there additional information that would be
   useful?
3. How would it be useful?
4. Then ask the Ease/Popular/Cheap questions

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Hospital Information Model

• Current important Information Assets

runs
has
has
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Focus on Patient Care (Scenario 1)

• Coordinating care of repeat visitors

Key finding relationships between visits
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Possible Information Assets Patient Care

• GOAL Providing educational info to patients for
  self-managing conditions
• MEANS Finding patterns in frequency of
  conditions/treatments
• ??? ease / popular / cheap

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Focus on Department Facilities (Scenario 2)

• Looking at how well space is used and cost
  effectiveness

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Possible Information Assets Department
and Facilities

• GOAL Better space utilization and cost
  effectiveness
• MEANS --
• Revenues fromvisits
• Expenses fromrunning facilities
• ???
• ease / popular / cheap

Net revenues
leases
janitorial
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Possible Information Assets
Grants and Research

• Goal Expanding the role of research
• Means Gathering information on grants, funding
  agencies
• ??? ease / popular / cheap

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University Information Model

• Problem Demand not known after class closed

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Possible Information Assets
Enrollment Activity

• Goal Determining Demand
• Means Tracking Requests
• ??? ease / popular / cheap

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Possible Information Assets
Larger Scope (Scenario 2)

• Expansion to information about Degree Programs
  for Course Demand

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Increased Information Value Planning

• Prioritization Tiers

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Prioritizing Potential Benefit

• Info easy to access?
• Info accurate?
• People trained to use?
• Policies encourage effective use?
• Positive results for users?

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Measuring the Effect

• Assumptions
• Goals are better than no goals
• Specific goals are better than vague goals
• What gets measured tends to get done
• Types of measures
• Quantitative ROI usually contrived
• Qualitative Power of info assets to add value

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Measuring the Effect

• Lagging Indicators
• what has happened
• appears precise
• c/be inappropriate, when?
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  Leading Indicators
  s/match direction sought
  
  helps keep ship on course

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Areas to measure for Balanced Picture

• Customer what is our relationship
• Internal business processes (3 basics)
• Getting and paying for the inputs
• Converting inputs to salable product
• Delivering product/receiving payment
• Learning and growth areas (RD)
• Financial stakeholders

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