Hertfordshire Pathfinder

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Hertfordshire Pathfinder

• Helen Style
• Pathfinder Programme Director
• helen.style_at_hertscc.gov.uk
• Emily.whittenham_at_hertscc.gov.uk
• www.hertsdirect/pathfinder.org

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HLG Appx 1 Snap shot - 11 Hertfordshire councils
together we havesaved 11m and counting

• Support Services
• Watford and Three Rivers Pilot
• OBCs all 11
• Legal Virtual
• Audit Virtual
• Procurement Hub
• HR Alliance
• HR Payroll lead commissioner
• Finance
• Revs and Bens lead commissioner
• NNDR Hub
• ICT
• Asset Mgt. intervention vehicle.

• Customer Access Community Engagement
• Single place survey
• Engage Toolkit
• 50 Plus projects
• Community Agents Scheme
• House visits multi- agency checklist
• Community Information Pilot
• Improving customers access to two tier services.
  

• Childrens and Adult Care Services
• (LAA2 flag)
• Shared DYTPs team with districts
• Vulnerable families community impact -
  innovative projects
• Youth Portal for teens
• One stop shop for child care e-recruitment, first
  of its kind in the country
• Community meals together.

• Economic Development/
• Sustainability
• Recession response projects St Albans/Stevenage
  and others.
• Restructure eco devpt. joint team
• Joint eco. assessment
• Shared services
• Shared intelligence and forecasting/ observatory
  sites.

• Safer/CleanerGreener/Planning
• Climate Change partnership emerging
• Regulatory services partnerships across the
  Region
• Joint energy assessments all 11
• Planning shared posts
• Shared intelligence and forward planning.

• Communicating
• Half-time Stock take
• Event Sept 09
• Awareness workshops - council specific and theme
  based
• Review of professional groups
• Monthly reporting CEs and Leaders
• Other stakeholders Police and others
• Engaging 100s officers/external.

• Waste Management
• Major partnership across 11councils, OBC for
  joint disposal recently agreed OBC PFI Credits
  Defra
• Discussions on merging waste collection SW and
  others
• Ongoing outcomes in excess of LAA targets for
  recycling etc. Waste Aware

www.hertsdirect.gov.uk I
helen.style_at_hertscc.gov.uk I
emily.whittenham_at_hertscc.gov.uk I Design
North Hertfordshire District Council - Document
Centre
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Revs and Bens/NNDR Expert Hubs
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Existing HR model in Herts
Appendix 3
St. Albans
East Herts
Watford
Dacorum
North Herts
Hertsmere
Stevenage
Three Rivers
Herts County.
Welwyn Hatfield
Broxbourne
Numerous HR/payroll arrangements, partnerships,
joint working contracts with 3rd parties.
Duplication of effort. Inconsistent quality and
costs for HR services and processes. HS and EO
sometimes also included in HR - no single HR
definition.
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New model for HR key roles
Appendix 1

• Strategic people management
• Organisational Development, inc. transformation
• Change agent
• Employee advocate
• Top team development

• One model for 11 Councils
• Tried tested elsewhere
• Pick mix to some extent
• Critical mass of Districts
• Phased implementation
• Shared community of practice with enhanced
  career and personal development for HR
  practitioners
• Partnership approach sharing expertise,
  experience and learning across the HR community
  in Herts

Strategic HR/OD
Retained in-house

• Centres of expertise
• Employment policies
• Contract management (client /commissioner)
• Matrix project working

Strategic high end operational HR
Pick mix

• More complex advice (level 2)
• Implementation
• Project resource

Operational HR
Shared services

• High volume activities
• Streamline processes
• Efficiencies
• Reduce costs
• Easy access for mgrs employees

HR/Payroll related Transactions
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Customer access model for HR
Appendix 2
Contracts/SLAs with third party supplier(s)) to
clarify roles and required delivery (quality,
outcomes, speed and cost)
Technology enabled single platform for payroll,
HR and contact to reduce costs with feeds to each
council, e.g. general ledger

• Branded HR contact
• Service, e.g. ASK HR
• Self-service via
• self-service technology
• single HR portal
• intranet
• Assisted service via
• Shared services
• Single telephone number
• or one for each council
• Unique council scripting
• Call centre technology
• External portal (s)
• Recruitment

• Centralised
• Expert HR services/
• centres of expertise
• External Providers
• Employee relations
• Management Information
• Business Projects
• Employment policies
• Pay reward
• Case mgt case advice
• Learning Dev delivery
• Safe Staffing
• Performance mgmt
• Benefits
• Shared contracts e.g. EAP
• Best in breed contracts

• Strategic HR/OD
• (Council retained)
• Business Partner for each Council
• Shared HR Business Partner?
• Head of Service level
• Close working with top team
• HR/OD strategy
• Culture/Change agent
• Commissions from shared services
• Client function for shared services
• Retains budget accountability
• Strategic industrial relations
• Member development
• Top team Talent Development
• Top team recruitment
• Commissions Mgt Info
• Diversity lead (employment)
• Business solution focused to

• Expected Outcomes
• (to test via Business case)
• Increased HR capacity
• Increased resilience
• Enhanced career
• development for HR people
• Increased flexibility
• Process efficiencies
• Consistent quality
• Benchmarking
• Minimum cashable savings
• Modern HR
• Extended access to HR
• Better metrics
• Sharing expertise
• Sharing experience, learning
• HR community of practice
• Contracting efficiencies

All Herts. Councils Line managers Employees
Pick mix, shared services and/or retained or
provided by one council for all
Shared services
Retained by each Council
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No wrong door in Hertfordshire
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Thank you and lets discuss

• Helen.style_at_hertscc.gov.uk
• Emily.whittenham_at_hertscc.gov.uk
• www.hertsdirect/pathfinder.org