Hertz/State of Missouri Rental Program

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Hertz/State of MissouriRental Program
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Agenda

• Presenters
• Program Features
• Hertz CDP s What are they?
• Hertz Gold What is it?
• Billing HCC Program Acct Management
• Booking Rentals Website Gold
• Rental Process Picking up the car

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Hertz Presenters

• Pat Hawn Account Manager
• St. Charles County, Jefferson City, Columbia, NE
  Missouri
• Denise Hepler Senior Account Manager
• St. Louis, Springfield, Cape, Southern Missouri
• Kristin Wantland Senior Account Manager
• N. Kansas City, Independence, St. Joes, NW
  Missouri
• Maxine Haverfield Senior Account Manager
• S. Kansas City, Blue Springs, Lees Summit,
  Central-West Missouri
• Dawn Fox General Manager Central MO Ops
• Sue Harrison Account Service Rep

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Program Features

• Rates/Locations
• Base Rates
• 71 State-wide Locations
• Coverages
• Loss Damage Liability Coverages
• One-Way Program Rental Age

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Hertz Nationwide Rates
Car Class Example Daily Rate Weekly Rate
Economy Toyota Yaris 27.00 148.50
Compact Ford Focus 27.00 148.50
Intermediate Toyota Corolla 31.00 170.50
Standard Ford Fusion 33.00 181.50
Full Size Chevy Impala 33.00 181.50
Premium Mercury Grand Marquis 59.00 324.00
Luxury Lincoln Town Car 79.00 434.50
Minivan Kia Sedona 54.00 297.00
SUV Chevy Trailblazer 59.59 324.50
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Hertz Locations
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Hertz Provided Coverages

• On all State of Missouri Authorized rentals
  utilizing your Office/Agency/Departmental CDP and
  at the Contracted Rate will include
• Full Loss Damage Waiver Protection Protection
  against any theft or damage occurring to the
  rental vehicle, regardless of fault, as long as
  the terms of the rental have not been broken.
• A 1,000,000 Liability Coverage Covers third
  party liability protection to State and Traveler
  and protects against bodily injury, death or
  property damage to others arising out of the use
  or operation of the rental vehicle.

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One-Way Program Rental Age

• One-Way Rentals Less than 500 miles driven
• Rental is at base rate for car class
• One-Way Rentals Greater than 500 miles driven
• Base Rate for car class plus 125 surcharge
  covers all miles
• Rental Age
• On all State of Missouri Business Rentals,
  minimum rental age is 18 with valid Drivers
  License

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Questions???
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Whats in a Hertz CDP?

• CDP This is the reference number for your
  respective offices/agencies/departments.
• Hertz has created 200 unique CDP codes.
• Important as these numbers allow for separate
  billing and reporting to be established.
• Provided is a list with every CDP that has been
  requested for set up to date.
• There are a handful of Departments that we are
  still working with the State to get the agency
  breakdowns.

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• What is Gold? Gold is our Expedited, VIP rental
  program that we will be having each State
  Traveler set up.
• What does it do? Each traveler provides us, up
  front, with all of their rental information, so
  we dont need anything else at the time of
  rental.
• Name, Address, License Info, Billing, Vehicle
  Preference
• How do our travelers get Gold? Well look at the
  form later, its quite easy.

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• Now what? Once you make a reservation, when it
  comes time to rent, since we have everything we
  already need, your traveler can get on their way
• At major airport locations (ie KC, STL), the
  shuttle will drop them off, review the Gold Board
  for their vehicle location, contract will already
  be inside, show DL at the gate on the way out.

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• Now what? Once you make a reservation, when it
  comes time to rent, since we have everything we
  already need, your traveler can get on their way
• At our local offices (HLEs), your traveler will
  need only to go to the counter, identify
  themselves as a Gold Member, show a DL, get their
  contract and keys and head out the door.

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Questions???
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Hertz Billing Program - HCC

• What is HCC? The HCC Billing Program has been
  approved by the State to allow billing and
  invoicing to be set up for each
  office/agency/department.
• Why use the HCC Program? This will allow us to
  tie Direct Billing to your travelers Gold
  Profile, allowing for expedited service across
  the country.
• How do we get started? Hertz has already set up
  a billing account to match up with every
  agency/office/department that has a CDP .
• Then whats next???

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Hertz Billing Program - HCC

• This where the programs come together
• Each traveler will fill out their Gold Profile
  Form.
• As the Travel Coordinators, you will collect
  these forms from your travelers.
• Fill out the information requested in the Adding
  Travelers to Billing form and put it on
  Letterhead.
• Put everything together and mail it to the
  address provided on the Adding Travelers to
  Billing example.
• In approximately three to four weeks you will get
  back everyones Gold Cards that are ready to use.
• This sounds complicatedbut it isnt

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Hertz Billing Program - HCC
Identify your Agency/Office CDP and HCC
Billing Account
Collect all completed Gold Forms and submit for
Processing (Adding Travelers to Billing)
Have Travelers fill out the Hertz Gold
Application (example). Be sure they include your
Agency/Office CDP
Contact will receive Gold Cards in mail. Decide
if you will distribute.
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Hertz Billing Program - HCC

• Account Management Adding, Subtracting
• To add employees later, simply follow the same
  process as the previous slide (Gold Form, Send in
  with letter)
• To subtract employees from the billing
• Email hertzchargecardchanges_at_hertz.com
• Include the individuals existing Gold Number and
  your Dept/Agencys Account Number in the email
• Indicate that you would like to Delete Billing
• We would like to have all forms in the mail to
  Hertz by Oct. 29.

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Questions???
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Booking Rentals

• Access the Hertz Booking Portal on the Rental Car
  Intranet Page link
• To access the Reservation Page, you will need to
  input the State of MO Secure PIN (00243891)
• Then select the pull down menu and select
  RESERVATIONS

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Booking Rentals
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Disregard
Disregard
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Booking Rentals
Gold Number
Travelers Last Name
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Booking Rentals

• At this time, to pick up a vehicle outside of the
  Jefferson City locations regular hours, please
  contact General Manager Dawn Fox at the Columbia
  Airport 573-449-0077
• Normal Hours at Jeff City
• Mon, Tues 7a-9a
• Wed, Thurs, Fri 7a-2p

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Rental Process

• When the Reservation is booked with a Gold
  Number, the Rental process is easy.
• Locally - show up with your Drivers License and
  get your car.
• At most airports - look for your name on the Gold
  Board, go to your car, show your Drivers License
  at the Security Gate on the way out
• It couldnt be easier

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Questions???