RPI Recognition Best Practices: Recognition Technologies

1
RPI Recognition Best PracticesRecognition
Technologies

• Bob Nelson, Ph.D.
• President
• Nelson Motivation Inc.

2

• Bob Nelson, Ph.D.
• President, Nelson Motivation Inc.
• Co-Founder, Recognition Professionals
  International
• NYT/WSJ Best-selling Author

3
(No Transcript)
4
(No Transcript)
5
Recognition Technologies
6
Technology Recognition

• The more high-technology around us,
• the more the need for the human touch.
• John Naisbitt
• Megatrends

7
RPI Recognition Best Practices
Recognition Strategy
Communication Plan
Program Measurement
Management Responsibility
Events and Celebrations
Recognition Training
Program Change and Flexibility
8
Recognition Strategy

• RPI best practices/recognition.org (Cargill)
• Online recognition for individuals or teams plus
  a manager link to print certificates (VHA)
• Online tool for nominations, reporting, charging,
  auto communications (Boeing)
• Shared Success online peer-to-peer recognition
  program (Wachovia)
• Online RR store (movie passes, cafeteria tokens,
  gift certificates (Memorial Hermann)
• Online points for merchandise (TD Canada Trust)

9
Recognition Program Measurement

• Employee survey benchmarking (Hewitt)
• Lotus notes surveys (Harland Clarke)
• Survey Monkey for annual surveys and following
  all conferences (TD Canada Trust)
• Annual employee survey about recognition
  (Cargill)
• Feedback reporting to lines of business (BOA)

10
Recognition Training

• Monthly emails with recognition theory and
  low-cost recognition ideas (Memorial Hermann)
• Annual recognition refresher web-based training
  (Bonneville Power Administration)
• Video streaming/webcasting (TD Canada Trust)
• Leadership engagement web-based solution
  (Celebrity Service Institute)

11
Communication Plan

• ePraise, eCards (for birthdays) (Wells Fargo)
• Internet email to promote and communicate
  changes (McGill University Health Centre)
• On-the-Spot recognition via Internet site
  (McGill)
• Electronic newsletters (SaskWater)
• Plasma screens to announce events (McGill)
• Knowledge sharing software (eg, PollStream)
• Web Portal for programs, tools, information,
  tips, nominations and redemption (many)

12
Recognition Events and Celebrations

• Survey Monkey for game show answers for kickoff
  rallies (Verizon Wireless)
• Posting names of all recognition winners on their
  intranet (VHA)
• Blog site for conference winners to post photo,
  answer questions about hobbies (Wells Fargo)
• Event marketing and communication (Maritz)

13
Program Change and Flexibility

• Lotus Notes to gather input on events, meetings,
  leadership effectiveness (Harland Clarke)
• Survey Monkey for feedback on programs (Verizon
  Wireless)
• Communication of proposed changes for feedback
  prior to implementation (several)

14
Management Responsibility

• CEO asks all managers to email him their personal
  recognition plan (Prudential)
• Employee tracking and feedback of manager
  recognition (Mastercard)
• 360-degree employee surveys with tie to manager
  evaluations bonuses (AAA So CA)

15
Table Activity
16
RPI Recognition Best Practices
Recognition Strategy
Communication Plan
Program Measurement
Management Responsibility
Events and Celebrations
Recognition Training
Program Change and Flexibility
17
Comments or Questions?

• Bob Nelson, Ph.D.
• bobrewards_at_aol.com
• [phone]
• www.nelson-motivation.com

18
Thank You!