Chiltern Training Ltd.

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Chiltern TrainingLtd.
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Agenda

• What courses do Chiltern Training deliver?
• What is an apprenticeship?
• Apprenticeship Qualifications and Routes
• Qualities of an apprentice
• Duties and Responsibilities in each sector
• Recruitment Process
• What Happens Next

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Chiltern Training Ltd

• Independent Training Provider
• Established in 1993
• Specialises in Childcare, Customer Services and
  Business and Administration training
• Currently have more than 400 learners on various
  courses
• Currently work with over 300 nurseries, schools
  and businesses across Berkshire and the Thames
  Valley

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Current Qualification Routes at Chiltern Training

• Chiltern Training deliver a variety of courses
  from babysitting to Management courses including
  
• Full time Childcare course
• Apprenticeships in Childcare
• Apprenticeships in Business Administration
• Apprenticeships in Customer Services

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What is an Apprenticeship?

• An Apprenticeship is on the job training. You
  will gain a nationally recognised qualification
  at the same time as gaining practical experience
  in the workplace.
• You will be employed for a minimum of 30 hours
  per week. (In some exceptions this may be 16
  hours)
• You will have a contract of employment and you
  will earn a minimum of 2.65 an hour. Some
  employers will pay more than this.
• You will be classed an employee and will be
  entitled to holidays.
• An apprenticeship lasts a minimum of 12 months.

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What is an Apprenticeship?

• A qualification in the career you choose whilst
  earning money at the same time.
• Get support during training from your provider
  and employer.
• Made up of three main parts
• - Practical (on the job)
• - Theory Units
• - Functional Skills in Maths, English and ICT

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Apprenticeship courses are learning in the
workplace

• When you are completing an apprenticeship
  qualification with CTL you will be doing work
  based learning. This means you must be in a
  placement before you can start your course.
• Chiltern Training staff will assist you in
  finding a placement but you will also need to
  look for a placement as there is a lot of
  competition for places.
• Once you have a confirmed placement, your
  training can begin.
• Courses at CTL start throughout the year.

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Certificate or Diploma in Children and Young
Peoples workforce

• These qualifications suit people who work with
  children
• In a nursery or childrens centre
• In a Primary school as a learning support worker
• Qualifications include Apprenticeships and
  Advanced Apprenticeships. We also have a full
  time course for 16 year olds. Some learners may
  also do a Diploma only course.

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Duties for Nursery and Teaching Support staff

• To care for the children in your work place
  setting.
• To plan and deliver various activities or to
  assist others in doing so.
• To work as part of a team to maintain an
  attractive, safe and stimulating play and
  learning environment.
• Assist with meal times and outdoor activities.
• To develop relationships with children in your
  care and to work in partnership with other staff
  members and parents.
• To help maintain childrens records.
• Assist with cleaning activities and maintenance
  of the nursery or classroom.
• Attend staff meetings and training.

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What can this course can lead to?

• Childcare apprenticeships give you a lot of
  practical experience working with children, your
  colleagues and parents.
• You can use the skills you learn to go into the
  following careers
• Nursery management
• Paediatric Nursing
• Teaching assistant roles
• Teaching
• Social work
• Play Work
• Midwifery
• Health worker roles

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Business Administration Apprenticeship

• This qualification suits people who are
  interested in a career in business or office
  work.
• It is suited for people who want to work in admin
  support roles or people who want to improve their
  administrative skills.
• Not limited to one sector- our apprentices work
  in recruitment, the council, doctors surgeries,
  school offices, international organisations and
  many more
• This course includes Apprenticeships and Advanced
  Apprenticeships

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Business Administration

• Apprenticeships roles could include Admin
  Assistant, Office Junior, Receptionist, Secretary
• Future jobs available might include
  Administration management, Secretary, P.A. and
  Office Manager.
• You may choose to specialise in areas such as
  Marketing, Finance, HR, PR, Hospitality,
  Recruitment, Customer Services and many more.

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Customer Service Careers

• Most customer service apprentices work in retail,
  financial services, call centres, hospitality, or
  sport and recreation.
• Apprenticeship roles could include Shop
  assistant, Hotel receptionist, secretary, waiter,
  barman, sports centre assistant, call centre help
  desk support

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Duties and Responsibilities

• As a customer service apprentice, you will
  regularly assist customers face to face, by email
  or on the phone.
• To properly assist customers, youll need clear
  and up-to-date knowledge of your organisations
  products and services. Youll also need to be
  able to communicate with all sorts of people.

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Good Qualities of a an Apprentice

• Reliable
• Organised
• Friendly/approachable
• Good customer service
• Punctual
• Responsible
• Adaptable
• Committed

• Good time management
• Energetic
• Enthusiastic
• Team worker
• Cheerful
• Sense of humour
• Interested in your area of work

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Frequently Asked Questions

• How long will it take me to qualify?
• How much will my course cost?
• How many hours do I have to work?

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The Recruitment Process

• Complete application form
• Interview
• Initial Assessments in Maths and English.
• Practical Assessment- we have different practical
  tasks for each course.
• If successful, we will assist you in finding a
  work placement with an employer
• Training begins

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CV Tips

• What to include
• Your up to date contact details
• Your education and qualification history
• Any work experience- paid or voluntary
• A personal profile Your profile should summarise
  the skills youve gained from both academic and
  work experience.
• Additional information e.g. computer skills
• Interests and hobbies

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CV Tips

• Avoid any typing errors, and poor spelling and
  grammar
• Only sell your most relevant skills. Consider
  what the main skills are that the employer might
  be looking for and make sure you highlight your
  relevant experience.
• Make sure the cv is neat and easy to read
• Make sure it is not too long or too short a CV
  should be no more than two pages long. But if
  youve got a lot of relevant experience at a high
  level, you might not want to cut out this
  important information to squeeze it into two
  pages.

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Interview Tips

• What to do
• dress smartly, look bright and attentive, and
  speak clearly and confidently.
• find out where the venue is beforehand, how to
  get there and how long it takes
• prepare answers for the main questions - for
  example, why do you want the job, what are your
  strengths and weaknesses, what are the main tasks
  in this job?
• sell yourself no one else is going to! Be
  positive about yourself and your experiences
• prepare some questions to ask at the end of the
  interview
• turn off your mobile phone treat the
  interviewers with respect and give them your
  undivided attention

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Interview Tips

• What not to do
• don't be late
• don't swear or use slang words
• don't slouch in your seat or do anything that
  makes you look uninterested
• don't smoke
• don't lie the interviewer may see through you.
  Even if you get the job, your employer can
  dismiss you if they find out that you have not
  been honest
• don't let your nerves show too much

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• Thank you for listening.
• If you would like to contact us please call
  Sheree Douthwaite or Sarah Thomas on 0118 956
  6995
• Or email
• sheree.douthwaite_at_chilterntraining.org
• sarah.thomas_at_chilterntraining.org