Dr. Joan Burtner

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Lean Healthcare Deployment and Sustainability
Overview

• Dr. Joan Burtner
• Certified Quality Engineer
• Associate Professor of
• Industrial Engineering and Industrial Management

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Textbook Author Mark L. Dean, Ph.D.

• Education
• Doctorate in Clinical Psychology
• Masters Degree Electrical Engineering
• Masters Degree Management
• Other Recent Publications
• Healing Healthcare (2012)
• Lean Memory Jogger for Healthcare (2012)

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Table of Contents - 1
Ch Title Ch Title
1 The Business Case for Lean Healthcare 7 Plan the Lean Transformation Summit
2 The Lean Transformation Process 8 Conduct the Transformation Summit
3 Implementing Lean in Healthcare 9 Ensure Enterprise Transformation Results
4 Healing Pathway Analysis 10 Standardize Best Practices
5 Engage the Senior Leadership Team 11 Plan the Healing Pathway Analysis
6 Develop and Document the Governance Structure 12 Understand the Current State

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Table of Contents - 2
Ch Title Chapter 17 Subtopics
13 Design the Future State Six Sigma
14 Ensure Healing Pathway Transformation Results Visual Management
15 Just Do Its Mistake-Proofing
16 Rapid Improvement Events Kanban Systems
17 Project (See subtopics to right) Setup Reduction
18 Use Lean to Execute Strategic and Emerging Operational Objectives

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SAMPLE GLOSSARY
Value Stream (page 9) A series of one or more
processes that result in the delivery of a
service or a product Healing Pathway (page 9)
Value stream through which patients flow Value
Stream Map (page 212) An illustration that uses
simple graphics or icons to show the sequence and
movement of information, materials, and actions
in a value stream Value-Added Activity (page
212) Activity performed during the production or
delivery of a product or service that increases
its value to the customer
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References / Contact Information
  Dean, M.L. (2013). Lean Healthcare Deployment
and Sustainability. New York, NY McGraw Hill.

Contact Information Dr. Joan Burtner
Burtner_J_at_Mercer.edu
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PowerPoint Presentation Assignment
Who will make the presentations? Students
enrolled in ETM 591 Chapters/Pages will be
assigned Who will be tested on the content of
the presentations? Students enrolled in ETM 591
Students enrolled in ISE 428 What are the
written presentation requirements? Use this
presentation as a guide (modify header/footer) 6
12 slides, including a Glossary Slide At least
two graphics (Include source credit) Presenters
name on first and last slide