11. Building Information Systems

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Chapter 3
??????????????????????????????????????
2
????????????     ????????????????????????????
???????????????     ???????????????????????????
    ?????????????????????    
??????????????????????????    
???????????????????    ???????????????????????
???????
3
??????????????????????????????????????????????????
?????? 1. OAS Office Automation System
???????????????????????? 2. TPS Transaction
Processing System ??????????????????????????
???????????????? 3. MIS Management Information
Systems ????????????????????????????????????
long-term 4. DSS Decision Support Systems
??????????????????????? ?????????????? 5. ESS
Executive Support Systems ???????????????????
?????????????? ?????????????????????????
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1. Office Automation Systems (OAS, OA)

• ?????????????????????????????????????????????????
  ?????????????????????????????????????????
  ?????????? ???? PC, Mainframe, Application S/W,
  ???
• ????????????????? ???????????????????????????????
  ????????????????????????????????? ??????
  ???????????????????????????
• EX E-Mail, Voice Mail, VDO Conferencing, Fax,
  ???

6

• ??????? OAS ???????????????????????
  (Packaging S/W) ??????????????????????????????????
  ???????????????(Customized S/W)
• ???? ???? E-mail, ??????????????, Word
  Processor, Spreadsheet, ???

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2.Transaction Processing Systems (TPS)

• ?????????????????????????????????
  ??????????????????????? (Routine Work)
  ???????????????????????????????????????(Transactio
  n) ???????????????? ??????????????????????????????
  ?? ?????????????? ?????????? ???????/ ?????????
• ???????????????????????????? ?????????????????????
  ???????????????????????????? ?????????????????????
  ???????????????????????????????? ?????

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????????????????????????????????????

• ???????? ?????????????????????????????????????????
  ?????????????? ????????????????????????????
  ???????????????????????????? ????
  ?????????????????????? ???????????????????
• ?????????? ? ?????????????????????????????????????
  ???? ?????? ???? ??????? ?????????????????????????
  ? ?????????????????????????????

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?????????????????????
1. ????????????????? (Manual Processing)
??????????????????????????????????????? ????
????????????? ????????????? 2.
?????????????????????? Computer ( Electronic Data
Processing EDP ) ?????????????????????????
? Computer
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???????????????????????????? Computer ????? 2 ???

• ???????????????? (BATCH Processing)
• - ??????????????????????
• - ????????????????
• 2. ?????????????????? (ON-LINE Processing)
• - ??????????????????? Real-time
• - ?????????????

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?????????????????????????????????? TPS

• ????????????????????????????????????
• ????????????????????? (Increase Degree of
  Accuracy)
• Data and Information Integrity and Accuracy
• ??????????????????????????????
• ???????????????????????????????????? (Increase
  Employees Efficiency)
• ??????????????????????? (Providing Increased and
  Enhanced Service)
• ????????????????????????????????
• ?????????????????????????????????? (Add
  Competitive Advantage)

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3. Management Information Systems (MIS)
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???????????????? MIS
MIS
Data Minding
Dss
ES/AI
Decision
Data
??????
??????
?????????
??????
????????????
?????????????????? ????????????????
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???????????????????????????? MIS -
???????????????????????? ?????????????
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3. Management Information Systems (MIS)

• ??????????????????????????? (??? TPS)
  ?????????????????????????????????????????????????
• ???????????? Periodic Report ???????????????????
  ??????????????????????????? (Planning)
  ?????????????????? (Controlling)
  ????????????????????? (Decision Making) ????
  ????????????????????????/ ?? ????????????????????
  ??????????????????? ???
• ??????????????????????????????????????
  ??????????? (Structured Problem) ????
  ??????????????????????????????? ?????????????????
  ????????????????????????

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????????????????????? MIS

• Policy

• Internal Data

- TPS ??????????????????????
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??????????????????????????????????????
????????????????????? 6 ?????? 1. ????????????
(Scheduled Report) ???????????????????????????????
?????????? ????????????-??????????????????
???????????????????????????????????????
?????????????????????????? 2. ????????????????????
????????? (Key-Indicator Reports)
????????????????????????????????????
??????????????????????????????????????????????????
???????????????????? ???????????????????????

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3. ???????????????????? (Demand Reports)
??????????????????????????????????????????????????
? ???? ???????????????????????????
???????????????????????????????????????????????
4. ??????????????????????????? (Exception
Reports) ??? ?????????????????????????????????
???????????? ???? ?????????????????
???????????????????????????????
??????????????????????????????? 5.
???????????????? (Drill-down Reports)
??????????????????????????????????????????????????
???????????? ???????????????? ???????? 6.
????????????????????????????????????? (Developing
Effective Reports) ?????????????????????????????
??????????????????????????????????????
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??????????????????????????????????????
???????????????????? ????????????????????????????
???????? ???????????????? ????????????????????????
??????????????????? 1. ???????????????
2. ??????????????????? 3.
????????????????????????????????????????? 4.
??????????????????????????????????? 5.
??????????????????????????????
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?????????????? MIS
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3. ???? Decision Support Systems
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????????????????????????????????????????????
(An Overview of Decision Support Systems DSS )

• ?????????????????????????????????????????????
  ???
• ???????????????? ?????????????????????????????????
  ??????
• ????????????????????????? ????????? ? ????
  ??????????????????
• ??????????????????????????????????????????????????
  ????
• ????????? ???????????????????????????????

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• ????????????????????????????????
  (Capabilities of a Decision Support System)
• 1) ????????????????? (Problem-solving Phases)
  ????????????????????????????????????????????????

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• 2) ?????????????????????????????? (Different
  Decision Frequencies) ??????????????????????????
  ??????????????????????????????????????????????????
  ????????????? ? ??????????

????????????????????????????????????????
(One-of-a-kind) ?????????????????????????????????
????????????????????????????? ?????????????
??????????????????????????????????????????????????
???????????? (ad hoc DSS )
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• 3) ??????????????????????????? (Different
  Problem Structures)
• 1. ????????????????????????? (Highly
  StructuredProblems)
• 2. ???????????????????????????????????????????
  (Semistrutured
• or Unstructured Problems)
• 4) ????????????????????????? (Various
  Decision-Making Levels) ?????????????????????? ?
  ???????????????????????????

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• ???????????????????????????????? ????????????
  ????????????????????? (Optimization,
  Satisfying, and Heuristic Approaches)
• 1) ???????????????????????????? (Optimization
  Model) ?????????????????????????????????????????
  ????
• 2) ????????????????????????????? (Satisfying
  Model) ?????????????????????????????????????????
  ??????????????????????????????
• 3) ?????????????????? (Heuristics)
  ??????????????????????????????????????????????????
  ?????????????????????????????????????

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?????????????????? TPS MIS ??? DSS (The
Integration of TPS , MIS, and DSS )

• ?????? TPS MIS ??? DSS ?????????????????????
  ??????????????????????????????????????????????????
  ?????????????????????????????????????

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• ????????????????????? DSS ??? MIS

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????????????????????????????????(Component of a
Decision Support System)

• 1. ???????????? (The Model Based)
• - ????????????????? (Financial Models)
• - ?????????????????????????????? (Statistical
  Analysis Models)
• - ??????????????????? (Graphical Models)
• - ?????????????????????????? (Project
  Management Models)

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• ?????????????????????? DSS (The Dialogue
  Manager)

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??????????????????????????? (The Group Decision
Support System)
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???????????????????????????????????(Characteristic
s of a GDSS )

• 1) ??????????????????????? (Special Design)
• 2) ?????????? (Ease of Use)
• 3) ?????????????? (Flexibility)
• 4) ??????????????????? (Decision Making Support)
  
• 6) ????????????????????????????
• 7) ????????????????????????????????? (Parallel
  Communicaion)
• 8) ???????????????????????? (Automated Record
  Keeping)
• 9) ?????????? ????????? ???????????????????
  (Cost,Control, and Complexity Factors)

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????????? / ??????????????? GDSS (GDSS
Alternatives)

• ?????????????? (The Decision Room)
• ???????????????????????????????? (The Local Area
  Decision Network)
• ??????????????? (The Tele-Conferencing
  Alternative)
• ??????????????????????????????????? (The Wide
  Area Decision Network)

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5. ????????????????? (The Executive Support
System ESS)

• ?????????????????????????????????????
  ??????????????????????????????????????
  ???????????????????????????????????
  ??????????????? ???????????????????????????? ?
  ???????????? ?????????????????????????????????????
  ??????????????????????????????????????????????????
  ???????? (ESS) ??????????????????????????????????
  ????????????????????????? ????????????
  ????????????????????????????? (Menu) ???????
  (Graphics)

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????????????????????? ESS ?????????????????

• 1) ?????????????????????????????????
• 2) ?????????? (Easy to Use)
• 3) ?????????????????????? (Drill Down Available)
  
• 4) ??????????????????????????????? (External
  Data Need Available)
• 5) ???????????????????????????? (Helping
  Uncertainly Situations)
• 6) ?????????????????????? (a Futures
  Orientation)
• 7) ?????????????????????????????????????????
  (Value-added Business Process Linking)

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?????????????????????????????? (Capabilities of
an Executive Support System)

• ??????????????????????? (Defining an Overall
  Vision)
• ?????????????????????? (Support for Strategic
  Planning)
• ???????????????????????????????????? (Support
  for Strategic Organizing and Staffing)
• ????????????????????????? (Support for Strategic
  Control)
• ???????????????????????? (Support for Crisis
  Management)