The Community College of Baltimore County

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The Community College of Baltimore County

• Workforce and Organizational Development
• Trends and Solutions
• Kent Smedley
• Director of Business Management - CEED
• 2006

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Workforce Development Program Areas

• Leadership Management
• Health/Allied Health
• Justice Homeland Security
• Transportation (CDL)
• Assessment Facilitation

• Project Management
• Information Technology
• Applied Technology
• Command Spanish
• Workplace Literacy

Customizable.On-site or On-CampusDays/Evenings
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Typical CCBC Corporate Trainers

• Subject matter experts
• Skilled platform trainers
• Develop own material (in many areas)
• Extensive workforce experience
• Adjunct Faculty members
• Hired on a project basis based on performance
  and subject matter expertise

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Ancillary Products/Services

• Online Training
• Customizable (Leadership area only)
• 6 core leadership competencies
• Asynchronous, 12 course hours (over 3 weeks)
• Non-customizable
• Wide range of subject areas
• Asynchronous, 20 course hours (over 6 weeks)
• Assessments
• DiSC Dimensions of Behavior (Leadership,
  Customer Service, Sales)
• MBTI and Insight Personality Profiles
• Appreciative Inquiry Facilitation
• Strategic Planning applications

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A sample of our client partners.

• HS Bakery
• NE Foods
• KCI Technologies
• PDP Group, Inc.
• Pall Corporation
• Grafco Industries
• MTA
• MAA
• ADP Inc.
• Berry Plastics Corp.

• Mercy Hospital
• Johns Hopkins
• Oncology Center
• University System (TD)
• MPCTC
• Federal Hwy Administration
• BGE
• Union Memorial Hospital
• Advanced Care P.T.
• MTAP

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Managing Quality in Contract Training Projects
Initial Meeting Needs Discussion
Formal Needs Assessment if needed
Training Objectives Agreed Upon
Training Delivery (PM monitors)
Participant Evaluations
Schedules/Instructors Content Developed
Client Close-Out Mtg
Customer Satisfaction Survey
Meeting to Review Emerging Needs
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Balanced Scorecard Metrics-based Quality
Management Tool
I -Financial Revenue Net Operating Margin (how are we doing? Can we sustain?) II Process Scheduling, Billing Content/material (how efficient are we?)
III Customer Survey evals, customer satisfaction surveys Evidence re-orders, trade-ups, multiples (how do clients see us?) III- Learning, Growth Innovation KSAs (internal TD) Train the Trainer trg Technology (can we grow improve?)
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ROI in Training

• Generally tricky to determine
• Easier in applied technology training
• Baseline produce 100 units
• Post produce 110 units
• Trickier for soft-skills training
• Isolating impact on productivity improvements
• Critical elements
• Establish metrics that can be evaluated
• Identify total costs
• Content/material development
• Delivery
• Lost Labor Cost (during training)
• Lost Productivity (during training)
• Dont measure ROI too quickly
• (6 months minimum, 1 year desirable)

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Calculating ROI Sales Training Example
(total benefit total costs) _____ x 100
ROI total costs
Total Benefits (Sales Training 10 people over 2
days) Average Order Size 13 (net of
inflation measured against on-going business
only) In 12 months 185K incremental net
profit Total Costs 20.4K Development
7.5K Delivery/Materials 5K Facility Rental/FS
1.5K Lost Labor 6.4K ROI (185K - 20.4K)
8.07 x 100 807 20.4K
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Some Examples..
Northeast Foods
Initial Meeting to Discuss Baking Training
Train the Trainer 2 groups of 18 (support Lock
out/ Tag out procedures)
MDP 1 12 days leadership dev. 7 groups of 18
Strategic PL Marketing 1 day 20 senior Sales
Managers
Sales Mgt Series 5 courses for 3 groups of 20
Sales Managers
MDP 2 10 days advanced leadership 3 groups of 20
Sales Negotiating Skills 1 day 20 senior Sales
Managers
MDP 3 6 days strategic leadership 1 group of 10
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Another Case Study
Gable Signs
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Hot Topics in Business/Management Training

• Project Management (PMI Baltimore)
• Federal government driving force
• PMP Certification
• CCBC
• PM 8 Course Series (gt35 clock hours)
• PMP Exam Prep Series (5 courses)
• Leadership Development
• Strategic Leadership
• Strategic Business Planning, and Strategic
  Marketing
• Succession Planning
• Business Ethics
• Balanced Scorecard
• Crisis Communications

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More Hot Topics

• Communication
• Business Writing
• Fighting the effects of E-mail
• Leadership Approach to Communication
• Focus on leading change
• Group Presentation Skills (planning and delivery)
• Information Technology Applications
• MS Word Brochures, Flyers and More for Business
• MS Project

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CONTACT INFORMATIONCCBC Workforce Development

• Leadership/Business/Project Management/CDL
• Kent Smedley 410-771-8973 ksmedley_at_ccbcmd.edu
• Allied Health/Criminal Justice
• Barbara Weidman 410-780-6804 bweidman_at_ccbcmd.edu
• Information and Applied Technology
• Steve Ricketts 410-780-6685 sricketts_at_ccbcmd.edu
  
• Hint E-mail is the best bet!