Denver

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Denvers Road Home

• EVALUATION SYSTEM

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Evaluation System Parameters

• Population Counts
• Change in Status
• Change in Income
• Access to Service
• Frequency of Service Access
• Efficiency of Service Delivery
• Resource Inventory

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Evaluation System Backbone

• 1. Data Disclosure Agreement
• Collecting All the Data
• (SHHP, CCH, MDHI, OMNI, DHS)
• 2. Technical Assistance Agreements
• Ensuring Quality Data Control (DRH funded
  agencies)
• 3. Data Sharing Agreement
• Efficient Use of Resources
• (DRH funded agencies)

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Evaluation Overview

• Street To Home Count
• Frequency Quarterly
• of chronically homeless in targeted region.

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1. Data Disclosure AgreementCollecting All
the Data

• Monthly HMIS data is Dump to OMNI from Colorado
  Coalition State of Colorado
• Centralizes HMIS and other source data (VA,
  RTD,311)
• Creates HMIS Uniformity for Data Collection
  Data reporting
• Separates Denver data from Metro Communities
• Ensures Data Quality Control
• TA Assignments linked to Quality Control
• Single Report to Denvers Road Home

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Data Disclosure Agreement

• DRH Baseline Evaluation Report
• Data Sources HMIS, VA, CCH, DHS, RTD, Outreach
• Monthly Evaluation Report from OMNI
• Report measures
• DRH Benchmarks
• DRH Indicators

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Housing Evaluation

• Benchmarks
• of units for first-time homeless
• of units for chronic homeless
• of units for episodic homeless

• Indicators
• Increase of households in transitional/supportiv
  e housing
• Increase in household income
• Household income at entry/exit of programs
• Reduce unit turnover
• Reduce unit vacancies
• Increase length of tenancy
• Reasons for Discharge

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Shelter System

• Benchmarks
• of New Shelter beds
• of New Respite beds

• Indicators
• Reduce the of persons living in shelters
• Reduce average shelter stay
• Reduce Rate of repeat stays
• Reduce of households w/ motel vouchers
• Reduce of homeless street deaths

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Prevention

• Benchmarks
• Annual comparison of the of persons living in
  shelters discharged from other institutions
• Annual comparison of the of households
  receiving financing assistance to maintain housing

• Indicators
• Decrease the of individuals who are homeless
  upon discharge from state county correctional
  and mental health facilities
• Increase the of renter/homeowner households
  receiving financial assistance to maintain
  housing.

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Services

• Benchmarks
• of persons obtaining benefits
• of persons obtaining mental health treatment
• of persons obtaining substance abuse treatment
• of persons receiving medical assistance
• of persons enrolled in service or income support

• Indicators
• Increase the of persons applying for IDs
• Decrease the of ID applications per person
• Increase the of persons applying for local,
  state, federal benefits
• Increase the of persons receiving local, state,
  federal benefits
• Increase the of persons using transportation
  assistance with stated purpose.

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Services (cont.)

• Benchmarks
• of eligible youth enrolled in SSI benefits
• of homeless persons using transportation
  assistance
• Average length of homeless period

• Indicators
• Increase the of persons receiving mental
  health, substance abuse, or co-occurring services
• Increase the frequency of use by individuals of
  mental health, substance abuse, or co-occurring
  services

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Public Safety Outreach

• Benchmarks
• of homeless persons living in public places
  reduced 10 annually
• Shelter bed capacity should meet the need of
  individuals living in public places
• of complaints to police and elected officials
  about vagrancy and undesirable public behavior

• Indicators
• Increase Outreach contacts
• Increase Outreach housing placements
• Increase Outreach referrals to services
• Reduce of complaints to city
• Reduce type of complaints to Central Dispatch
• Reduce code violations
• Reduce contacts by police
• Reduced of Detox admissions and frequency of
  admissions by individuals

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Education, Training Employment

• Benchmarks
• Assist 580 people who are homeless to obtain
  employment annually
• All homeless households requesting a voicemail
  box receive one

• Indicators
• Increase of voicemail requests and allocations
• Increase of persons receiving employment
  services
• Increase of persons employed, including type of
  work and job stability
• Increase of persons employed for 30, 60 ,90
  days
• Increase average income change over employment
  period

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2. Technical Assistance AgreementsEnsuring
Quality Data Control

• All DRH agencies are required to execute TA
  Agreement with OMNI
• OMNI provides HMIS/TA to Agency staff
• Ensures Quality Control of data collection, and
  data entry
• Introduces New HMIS protocols
• Assist with future DRH grants and reporting
  requirements

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Technical Assistance

• Continual training by SHHP of new agency staff
• Monthly HMIS Error reports will set TA priorities
• Set HMIS Success Thresholds for all agencies
• Revise HMIS forms to conform to DRH priorities

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3. Data Sharing Agreement (DRH funded agencies)

• Data Sharing between DRH Agencies
• Data Sharing is controlled by Lead Agency in
  terms of
• Service Themes
• Staff Access
• Timelines

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Data Sharing Agency Benefits

• Identify Full Client Record
• Better Management of Client Services
• Limit Duplication of Services
• Linkage with Case Managers
• Improved Communication Coordination between
  Agencies

Jamie Van Leeuwen Project Manager of DRH 1200
Federal Blvd. Denver, CO 80204 [phone]
Ofc. [phone] Fax jamie.vanleeuwen_at_denvergov
.org Pat Coyle Housing Coordinator 1200
Federal Blvd. Denver, CO 80204 [phone]
Ofc. [phone] Fax pat.coyle_at_denvergov.org