Priory Fields Patient Participation Group Survey

1
Priory Fields Patient Participation Group Survey

• December 2011

2
Priory Fields Patient Survey

• Priory Fields surgery carried out a patient
  survey in conjunction with Priory Fields Patient
• Participation Group (PPG) It was an opportunity
  for the patients to ask patients the questions
• they really wanted to ask. This survey was
  designed by a small working group from the PPG to
  
• measure patients satisfaction with the services
  Priory Fields provides.
• 500 questionnaires were given out to patients in
  paper copy and by email, and the responses
• were collated and put in to the following graph
  format.
• From the results the main areas for improvement
  were patients getting through to the surgery
• on the telephone and having same day access to
  their doctor or treatment from a nurse. To
• achieve the improvements required we have
  implemented, with discussion and agreement from
• the PPG, a new appointment system which gives the
  opportunity initially of speaking with the
• doctor or nurse, and then if required come down
  to the surgery to be seen. This is a very
• different way of working and it is not until the
  service is used that patients realise how easy
  and
• convenient it is to access their doctor.
• The surgery will be carrying out patient
  satisfaction surveys over the coming months to
  gain
• patients views and opinions of this new service.
  If you have any immediate comments or
• questions please contact Moira Cernik, Managing
  Partner by email moira.cernik_at_nhs.net in
• writing, or by calling in or telephoning the
  surgery your views are always welcome

3
Q.1 Did you see a doctor or nurse when you
visited the surgery today?
4
Q.2 Do you understand the surgery appointment
system?
5
Q.3 When you telephoned the surgery to make your
appointment how long did you wait for your call
to be answered?
6
Q.4 How do you rate the time it took for your
call to be answered?
7
Q.5 When you spoke to the receptionist was their
manner professional and were you happy with the
outcome?
8
Q.6 How quickly did you see the doctor or nurse?
9
Q.7 In relation to Q.6 how do you rate this?
10
Q.8 In general how often do you see your usual
doctor?
11
Q.9 In relation to Q.8 how would you rate this?
12
Q.10 If you need to see a Doctor urgently can you
normally get an appointment on the same day?
13
Q.11 When you arrived for your appointment how
long did you have to wait to see the doctor or
nurse?
14
Q.12 How thoroughly did the doctor ask about your
symptoms and how you were feeling?
15
Q.13 Did you find the amount of time the doctor
spent with you?
16
Q.14 How well did the doctor listen to your
problem?
17
Q.15 How well were you put at ease during your
physical examination?
18
Q.16 How much did the doctor involve you in the
decisions about your care?
19
Q.17 How well did the doctor explain your health
problems and any treatment you needed?
20
Q.18 Did you feel that you had the right amount
of information at the end of your consultation?
21
Q.19 Did you find the amount of time the doctor
spent with you?
22
Q.20 How well did the doctor deal with your
questions or worries?
23
Q.21 How well did the doctor display concern for
you?
24
Q.22 How well do you think the doctor or nurse
listened to you?
25
Q.23 How would you rate the quality of care
provided?
26
Q.24 How well did the doctor or nurse explain
your health problems or any treatment needed?
27
Q.25 If you were referred to hospital were you
offered choice?
28
Q.26 How would you rate the administration of
your referral?
29
Q.27 How did you rate the information you
received from your doctor to support your private
referral?
30
Q.28 During your visit to the surgery did you
feel cared for and welcomed?
31
Q.29 How would you rate the cleanliness and
surroundings of the surgery?