WISMS IM

1
WISMS IMT Task Group Update

• John Dickens
• Amrez Jawed
• Kevin Truby

2
Agenda

• Overview of process
• Balanced Score Card Development
• Dataset requirements
• Data Collection
• Data Storage
• Information Reporting
• National Reporting
• Risks and Clarifications
• Feedback

3
Overview of Process 1

• Definition of the project objectives
• in 2 years time, how will we know what impact
  the WISMS project has had on our Service Users,
  Service Providers, Staff and wider Community?
• Where are we starting (the baseline)?
• What is better?
• 3 metrics per task-group

4
Overview of Process 2

• Convene 4 Task Groups each made up of a
  cross-section of stakeholders to define the
  metrics that would measure the impact across
  their areas
• Economic Benefit
• Individual Health and Wellbeing
• User Experience
• Community

5
Balanced Scorecard Development

• Each Task Group workshops to define
• Definition what is the individual metric?
• Baseline or Comparator Oct 1 2009 or similar
  control
• Currency Attendances / Service Users / Events /
  Completions
• Timescale per day / week / month / quarter /
  year / project
• Validations is the data accurate?
• Facilitated (but not constrained) by IMT

6
Individual Health and Wellbeing metrics -
Financial

• IHWB-F1 Number of Service Users asked about debt
• IHWB-F2 Number of Service Users identified as
  having debt problems
• IHWB-F3 Number of Service Users referred to
  Specialist debt counselling services

7
Individual Health and Wellbeing metrics - Personal

• IHWB-P1 Number of Service Users participating in
  30 minutes of activity on 3 or more days per week
  
• IHWB-P2a Number of Service Users referred to
  smoking cessation clinics
• IHWB-P2b Number of Service Users attending
  smoking cessation clinics
• IHWB-P2c Number of Service Users confirmed as '4
  week quitters'

8
Individual Health and Wellbeing metrics - Social

• IHWB-S1 Number of Service Users reporting
  positive relationships with family and carers
• IHWB-S2 Number of Service Users involved in
  community groups, activities and involvement

9
Individual Health and Wellbeing metrics -
Qualitative

• IHWB-Q1 Average Score of All Services User
  responses to Questionnaire Q1 this quarter
• IHWB-Q2 Average Score of All Services User
  responses to Questionnaire Q2 this quarter
• IHWB-Q3 Average Score of All Services User
  responses to Questionnaire Q3 this quarter
• IHWB-Q4 Average Score of All Services User
  responses to Questionnaire Q4 this quarter

10
User Experience metrics Personal Development

• UE-PD1 No of Service Users / Village Project
  attending Harm Reduction per month
• UE-PD2 No of Service Users / Village Project
  attending a Personal Support session each month
• UE-PD3 No of Service Users / Village Project
  attending a Structured Day Programme
• UE-PD4 No of Service Users engaged in Village
  Project

11
User Experience metrics Professional Development

• UE-Prof1 No of Service Users / Village Project
  attending College Training (courses) each month
• UE-Prof2 No of Service Users / Village Project
  attending an internal /on-site Training (courses)
  session each month
• UE-Prof3 No of Service Users / Village Project
  attending JC employment Training each month

12
User Experience metrics Social Reintegration

• UE-SR1 - Number of Service Users / Village
  Project attending P2W each month
• UE-SR2 - Number of Service Users / Village
  Project attending JC Interviews each month
• UE-SR3 - Number of Service Users / Village
  Project becoming volunteers each month
• UE-SR4 - Number of Service Users / Village
  Project becoming employed each month

13
Community metrics

• Comm-1a - The number of Service Users with
  parental / guardian responsibility accessing
  WISMS family support team
• Comm-1b - The number of Service Users with
  parental / guardian responsibility accessing
  Mainstream Family Support Services
• Comm-2 The number of Service Users reporting an
  improvement in accommodation status (1-5)

14
Community metrics

• Comm-3a - Community perception of levels of
  alcohol and drug activity - Q1
• Comm-3b - Community perception of levels of
  alcohol and drug activity - Q2
• Comm-3c - Community perception of levels of
  alcohol and drug activity - Q3

15
Economic Benefit metrics

• EB1 - Reduction in the cost of crime
• EB2 - Reduction in the cost of AE attendances
• EB3 Reduction in the cost of Benefits paid

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Dataset Requirements

• From the workshops and subsequent clarifications
  data would be required from
• NHS Secondary care data (AE, Inpatient and
  Outpatient)
• DWP Benefits paid
• Criminal Justice crimes data
• Service User Quarterly reviews
• Community questionnaires

17
Definition of our cohort

• What is the cohort of Service Users
• Clients on Turning Point / CIM and SystmOne as
  at 1 October 2009 aged 18 years on that date
• How often do we add / remove Service Users?

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Data Collection and Reporting

• Collection
• Forms / Direct input (secure system)
• SUS Data (PCT)
• DWP (tba)
• Criminal Justice (tba)
• Reporting
• Balanced Scorecard / Dashboard
• Individual Trends
• National Reporting (SUS data)

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Information Flow Diagram
WISMS Database
WISMS Website
Service User Review
Partner Organisations
Balanced Scorecard
Community Questionnaire
DH Report
Secondary Care Data
DWP Benefits Data
Criminal Justice Data
20
Black Marble Demo
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Data Sharing

• Meetings have taken place with PCT Information
  Governance.
• All exchanges will take place under the
  Inter-Agency information Sharing Protocol.
  (Feb09)
• ISA will underpin these.
• Utilise Data protection Act 1998 Caldicott
  Principles
• Gold standard Consent

22
Risks and Clarifications

• Anonymisation of SUS data for this we will need
• Ability to track individual Service Users
  throughout the pathways? Gold Standard may
  not be able to achieve this. Silver standard
  basic of the BSC
• Information Sharing (all parties) Co-operation
  by all participating organisations on data
  collection and communication
• Funding - may need up to 4 IT Servers
• Workforce engagement and training
• Additional data sources (future)-

23
Feedback

• Have we as an IMT project group met your
  requirements.