THE POWER OF COMMUNITY

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• THE POWER OF COMMUNITY
• Human Services Campus Maricopa County, Arizona
• National Alliance to End Homelessness Conference
• One Stop Homeless Access Centers Avoiding
  Pitfalls
• July 9, 2007

Linda Mushkatel
Jessica Berg
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• MARICOPA COUNTY
• Population of 3.8 million
• (more than 1/2 the state)
• 24 cities and towns
• Phoenix alone has population of 1.5 million
• 9,222 square miles

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• MARICOPA COUNTY
• HOMELESS SITUATION
• 12,000 14,000
• homeless adults children
• 1,000 chronically homeless
• individuals from throughout
• Maricopa County on the streets
• or in shelters in downtown Phoenix

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BACKGROUND

• Need
• No Mandated Responsibility
• Collaborative Effort Perfect Storm
• Compassionate Community Response
• Facilitate Economic
• Development between
• Copper Square and
• Capitol Mall

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COLLABORATIVE PLANNING EFFORT

• More than two-year planning effort
• Broad planning participation
• ?Governmental entities
• ?Service providers
• ?Business community
• ?Philanthropic organizations
• ?Service consumers
• ?Neighborhood groups
• Continuum of Care/Maricopa Assn. of Govts.

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MISSION

• To deliver high-quality human services and
  provide leadership and innovative solutions to
  help break the cycle of homelessness and poverty
  through collaboration among faith-based,
  governmental, non-profit, private and community
  organizations.

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ANCHOR PARTICIPANTS

• Central Arizona Shelter Services (CASS)
• Maricopa Health Care for the Homeless
• NOVA Safe Haven
• St. Joseph the Worker
• St. Vincent de Paul
• Lodestar Day Resource Center
• Success Center

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CAMPUS GOVERNANCE

• Human Services Campus L.L.C.
• 501(c)(3) Organization
• Unique Governing Structure Reflects Integrated
  Services Objective

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CONSTRUCTION

• Campus concept
• 5 buildings
• 150,00 square feet
• Total Project Budget
• Original estimate 24.6 million
• Final cost 27.3 million

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CAPITAL CAMPAIGN

• 50/50 Public and Private Funding
• Capital Campaign Leadership
• ?Prominent Business Leader
• ?Member, Board of Supervisors
• ?County Manager
• Strategy
• ?Compassionate Community Response
• ?Good Business Decision
• ?Campus starting point, not end point

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COMMUNITY/BUSINESS IMPACT

• Contributes to Revitalization between Capitol
  Mall and Copper Square
• Alternative to Expensive Correctional and Health
  Care Settings

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ALTERNATIVE SETTING COSTS
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COST BENEFIT

• Setting Cost
• 2 of CASS bed days spent in jail
  68,574
• 2 of CASS bed days spent in prison
  188,123
• 2 of Safe Haven bed days spent in
  40,355
• psychiatric inpatient facility
• 2 of HCH medical visits occurred in
  865,416
• hospital emergency room
• 2 of HCH medical visits avoided like
  4,337,864
• number of hospital bed days

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DEVELOPMENTAL MILESTONES

• Campus Groundbreaking November 2002
• HSC LLC granted April 2005
• non-profit status
• Ribbon Cutting (Phase 1) November 2005
• Ribbon Cutting (Phase 2) April 2007

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OPERATIONAL OVERVIEW

• Who are we?
• Who are we serving?
• What are we doing?
• How are we doing it?
• How well are we doing it now?
• How are we going to do it better?
• What lies ahead?

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Who are we?
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Who are we?

• Mission
• The LDRC is a collaborative entity providing a
  safe, engaging environment where homeless
  individuals can access a spectrum of services to
  assist them in creating positive, long-term life
  changes.
• Vision
• To be the national model for ending homelessness.
• Values
• We are guided by our values dignity, respect,
  diversity, community, compassion, and innovation.

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Who are we? Operational Milestones

• 2004 Day Resource Center begins pilot program
  on West Jefferson
• 2005 Human Services Campus and the Lodestar Day
  Resource Center open
• 2006 HSC awarded 1,000,000 Challenge Grant
  from The Virginia G. Piper Charitable Trust
• 2007 VSUW Primary Partner Agency status
  received for LDRC
• 2007 NOVA Safe Haven Opens on the Campus
• 2007 Success Center renovation complete
  building available for usage
• 2007 LDRC becomes its own non-profit
  corporation with community BOD

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Who are we serving?
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Who are we serving? First Quarter 2007
Reported information
LDRC intakes completed 618

• Race/Ethnicity
• White 313
• Black 144
• Amer Ind/Alaskan 45
• Asian 7
• Hispanic 96
• Age
• 18-34 143
• 35-49 237
• 50-64 112
• 64 7
• Sex
• Male 503
• Female 108

• Veterans 69
• Housing at first contact
• Outdoors 257
• Shelter 290
• Jail/prison in past year 78
• Known diagnoses
• Schizophrenia/
• Psychotic 95
• Affective Disorder 252

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Who are we serving?

• Hard to serve populations
• Mentally Ill
• Substance Abusers
• Veterans
• Individuals from Corrections
• Chronically Homeless
• Disabled

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What are we doing?
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LDRC Services

• AA/NA/CMA Outpatient substance use treatment
• Employment Temporary Job Development
• Identification legal documents
• Government benefits
• Medical/Nursing triage referral
• Computer lab/GED tutoring
• Outreach, service connection, case-management
• Mental health services
• (Provided by 10 outside agencies)
• U.S. Post Office
• Housing Placement, Subsidy, Follow-up
• (Provided by LDRC)

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LDRC Engagement Programs

• Art
• Open-mic Poetry
• Yoga
• Theatre
• Seasonal celebrations
• Nursing Education
• Movies
• Dominoes Tournaments
• Workshops/Classes

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A Closer Look
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How are we doing it?
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Through Collaboration,

• Welcome
• Reduce clients
• personal health safety risk
• provide safe
• nurturing environment.

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Through Collaboration,

• 2. Engage
• Engage clients in a process
• services to achieve stability
• co-locate programs
• to eliminate barriers.

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Through Collaboration,

• 3. House
• Utilize a client-centered approach
• to assist clients in ending their homelessness
  ultimately reaching self-sufficiency.

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LDRC Estimated Revenues FY08

• Department of Economic Security
• Arizona Department of Housing
• Phoenix Office of Arts and Culture TOTAL
  Government 26
• Arizona Commission on the Arts
• United States Postal Service
• Maricopa County
• Lodestar Foundation
• Valley of the Sun United Way TOTAL
  Foundation 41
• Stardust Foundation
• LDRC Provider Operating Fees TOTAL Program
  Earnings 11
• Private TOTAL Private 22
• Total Budget Revenues 1 million

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How well are we doing it now?
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How well are we doing it now?

• Permanent Housing Placements
• -Pilot Program (4/04-10/05) 194
• -Lodestar DRC (11/05-6/07) 373
• -Total clients placed to date 567
•  
• Fiscal YTD Data (7/06-6/07)
• -Permanent housing placements 195
• -Transitional housing placements 3
• -Total clients housed 198

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How well are we doing it now?

• Barriers
• Need for
• Database
• Housing Housing follow-up resources
• Client Coordination
• staffing/engagement
• Development staff
• Motivating client movement
• Space
• Keywords INFRASTRUCTURE
• 11 ENGAGEMENT

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How are we going to do it better?
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How are we going to do it better?AKA, Avoiding
the Pitfalls

• Strategic Plan CLIENT-CENTERED GOALS
• Database/collaboration consultation
• Advocacy for Affordable Housing and Housing First
  model, and enhancing follow-up services
• Client Engagement
• Action Plan for Self-Sufficiency
• Security

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How are we going to do it better?AKA, Avoiding
the Pitfalls

• Strategic Plan
• STAFF/VOLUNTEER-CENTERED GOALS
• Volunteer program/recognition
• Staff training/enrichment
• Employee Satisfaction
• Inter-agency collaborations
• (e.g., De-Escalation Team)

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How are we going to do it better?AKA, Avoiding
the Pitfalls

• Strategic Plan OPERATIONAL GOALS
• Advisory Board
• Administrative Independence/501c3
• Support Success Center development
• Community Involvement
• Resource Development
• think out of the box!

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What lies ahead?
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FY 07/FY 08 Changes Enhancements

• Administrative independence/501c3
• Engagement programs
• Security plan/Appeals Committee
• Collaborative outreach (Providers/Phx PD)
• Staff training/enrichment
• Community Advisory Board
• Physical building changes
• (half-wall, Post Office, etc.)

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What lies ahead?
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Questions?

• Linda Mushkatel,
• Special Projects Manager,
• Maricopa County Managers Office
• [phone]
• lmushkat_at_mail.maricopa.gov
• Jessica Berg,
• Executive Director, Lodestar Day Resource Center
• [phone]
• jberg_at_drc-az.org