Interviewing

1
Interviewing

• Thank you for agreeing to fill out our
  evaluation survey

2
Interviewing

• We will cover
• The role of the interviewer
• Interviewer Characteristics
• Conducting the interview
• Record data

3
Role of the Interviewer

• Introduce participants to the task
• Make participants comfortable with
• You
• The setting
• The task
• Orient participants
• You are independent of Sunday Friends
• This is an evaluation that can help to improve
  things
• Ask whether they have any questions
• Give Directions Emphasizing
• We want their honest opinion
• There are no right or wrong answers
• They may skip any question that is too difficult

4
Role of the Interviewer

• Assist participant in filling out questionnaire
• Read questions
• Fill in answers
• Clarify terms when needed
• Take and properly store the questionnaire
• Provide Tickets

5
Interviewing

• We will cover
• The role of the interviewer
• Interviewer Characteristics
• Conducting the interview
• Record data

6
Interviewer Characteristics

• Good interviewer skills
• Makes folks comfortable
• Appears comfortable him or herself
• Appears professional (including attire)
• Articulate questioner, speaks clearly
• Attentive listener, appear interested
• Is friendly and polite
• Sensitive, empathetic, reflective (but not
  insertive)
• Can motivate

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Interviewer Characteristics

• Characteristics that can create bias
• Gender
• Age
• Religion
• Race
• Native language
• Social class
• Education level
• Behavior
• Mannerisms
• Appearance
• Voice
• Try to reflect common ground with participant

8
Interviewing

• We will cover
• The role of the interviewer
• Interviewer Characteristics
• Conducting the interview
• Record data

9
Conducting the Interview

• The prime directive Avoid creating bias (making
  answers different from the truth)
• Read questions as worded
• Make sure that answers fit response choices
• Make sure that check one or check all are
  adhered to

10
Conducting the Interview

• Ensure that questions are applicable to the
  respondentskip them if they are not
• Skip questions when respondent cannot remember or
  is disinterested in remembering facts
• Do not rush respondents

11
Conducting the Interview

• Ask questions from a distance that is close, but
  not intimate
• Keep participant motivated
• The research is important
• You are interested in their answers
• Prevent researcher demand or allowing
  participants to think they could please you with
  particular answers

12
Conducting the Interview

• Respondents must understand the questions the
  same way.
• Define words consistently
• Use inflection in ways that denotes the same
  meanings for each person
• (You will receive definitions to familiarize
  yourself with)

13
Conducting the Interview

• Respondents must understand the questions the
  same way.
• Provide neutral explanations
• Example
• Question How would you rate your childs school
  excellent, very good, good, fair, or poor?
• Answer Well, it depends on what you mean My
  child is in the second grade, I like her teacher
  but I really dont think they are doing very much
  with math and reading. On the other hand, she is
  happy, she likes recess and playing.
• Interviewer That is a very legitimate point. The
  question does not suggest that you focus on any
  one thing. In this case, you should take into
  account whatever it is that you think the
  question implies and give me the answer that is
  closest to what you think.

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Conducting the Interview

• Respondents must understand the questions the
  same way.
• Provide neutral explanations
• Example
• Question What do you think is the biggest
  problem our government faces?
• Answer The state or the federal government?
• Interviewer That is a good point. I dont think
  that this has been specified so please answer the
  question how you think is the best way.
• Question Has your child been an inpatient at CHB
  in the past month?
• Answer What do you mean by inpatient?
• 1 Interviewer By inpatient we mean a patient
  that stayed at least one night at the hospital
  before going home.
• 2 Interviewer Whatever it means to you.

15
Conducting the Interview

• Respondents must understand the questions the
  same way.
• Provide neutral explanations
• Example
• Use feedback phrases such
• I see.
• Uhuh.
• Thanks.
• Thank you.

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Conducting the Interview

• Ideal Settings for interviews-adapt to our
  circumstances as best as possible.
• privacy
• no distractions, easy to hear
• comfortable
• nonthreatening
• easily accessible for respondents
• prevent telephone and visitor interruptions
• seating arrangement should encourage interaction
  and engagement

17
Interviewing

• We will cover
• The role of the interviewer
• Interviewer Characteristics
• Conducting the interview
• Record data

18
Record Data

• Write numbers or mark answers clearly
• Write clearly
• Pay attention to check all or check one
• Clearly mark skipped items as missing-data entry
  persons should not be left to guess