Provider Outreach and the Community Planning Process

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Provider Outreach and the Community Planning
Process
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Southeast Ohio CARE Consortium
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Southeast Ohio CARE Consortium

• 16 members, 31 HIV membership
• Consumer input has diminished over time.
• when it is a volunteer collaborative effort,
  people traveling great distances want to see work
  getting done and members dont seem to feel
  that.
• People need to feel like they are accomplishing
  something.

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Southeast Ohio CARE Consortium (9C)
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Southeast Ohio CARE Consortium

• Mission to ensure that there are adequate
  services to meet the needs of people living with
  HIV/AIDS.
• No providers decreased access to care
• RFP goals recruit Part B providers to the core
  service categories

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• Proactive vs. Reactive

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Benefits of provider outreach

• Increased access to providers
• More options for clients concerned about
  confidentiality
• Increased consumer involvement in community
  planning process

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The Challenge

• Ryan White Part B Providers as of 4/7/2006
• Medical 5
• Dental 2
• Mental Health 0
• Diagnostics/Monitoring 5
• Pharmacies 5
• Total Providers 12

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• Provider Outreach Efforts

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Education and Recruitment

• Mailings to providers
• Part B flyers
• Case manager referrals
• Provider seminars
• Consumer-led provider recruitment

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• Provider Education

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Provider Seminars

• Organization Process
• collaboration with AIDS Education and
• Training Center (AETC)
• committee
• budget and pharmaceutical support
• agenda topics
• mailing list

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Provider seminars what weve learned

• Start planning early!
• Construct a BIG mailing list
• www.whitepages.com
• Include a contact person
• Send out registration materials at least one
  month in advance
• Pharmaceutical sponsorship
• Offer CEUs

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• Provider Recruitment

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Consumer-led Provider Recruitmenttake 1

• Program structure
• Clear expectations
• In-depth training
• Consistent communication between recruiters and
  coordinator
• Local ownership of recruitment process
• Support from ODH

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Consumer-led Provider Recruitment Program

• Vetting recruiters application and interview
• Clear expectations volunteer agreement
• Accurate information required training and
  training updates

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Consumer-led Provider Recruitment Program

• Communication regular updates to coordinator
• Professionalism business cards, supplies
• Provider targets

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Training for Consumer Recruiters

• Program Basics
• Part B Program Intro
• Provider Obligations
• Provider Recruitment
• Selling the Program
• Common questions
• Process
• Being a Provider Recruiter Volunteer

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Results

• FY 16 (2006-2007)
• 1 lab provider
• 2 mental health providers
• FY 17 (2007-2008)
• 3 dentists, 1 dental clinic
• 2 mental health care providers
• 1 medical clinic
• 1 doctor

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Results

• Increased consumer involvement
• 19 total members, 9 HIV members 47
  representation
• Recruitment process is a task, a goal, a reason
  to be involved
• Helps people feel needed and gives them a
  sense of accomplishment
• Feeling of being involved on some level in the
  control of services

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Remaining Challenges

• Number of recruiters
• Lack of resources
• Provider resistance
• Complexity and volume of information
• Reliance on recruiters
• Cost of travel

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Please join us!

• Southeast Ohio CARE Consortium meetings
• 1st Wednesday of every month, 100 PM at
  OBleness Memorial Hospital in Athens

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• Southeast Ohio CARE Consortium
• P.O. Box 222
• Athens, Ohio 45701
• 740-274-0592
• Anna Jagelewski jagelewski_at_ohioaidscoalition.org
• Ray Ryan and Mike Bigger mikenray4life_at_yahoo.com
• Mark VanZanten
• marqup_at_aol.com