Leveraging Lean Management: The System, Tools, and Teacher

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Leveraging Lean Management The System, Tools,
and Teacher
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Why us?
Margy Dayton, BSN, RN Senior Process Excellence
Consultant Heather Toppen Senior Process
Excellence Consultant Jenna Beckman Process
Excellence Coordinator
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Current Condition Our Journey
GRAND RAPIDS, MI
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Coaching Cycles Essential to the System
PRACTICE
LEARN
REFLECT
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Vision The Management System
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Coaching Cycles
PRACTICE
LEARN
REFLECT
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Experiential Learning

• Purpose practice tools with coaching through
  real example
• Process learn, practice, reflect for each tool
• Breakout into groups of similar work
• Choose 1 or 2 key priorities in your
  organization/work
• Practice tool using chosen priority

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One Page Strategic Plan
LEARN
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Round 1

• One Page Strategic Plan
• Breakout into groups of similar work
• Choose 1 or 2 key priorities in your organization
• Practice One Page Strategic Plan using one chosen
  priority

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One Page Strategic Plan

• Objective of tool Define priorities and align
  efforts
• How easy/difficult was it for you to settle on
  one priority?
• Is it measurable?
• Does it connect to your organizations True
  North?
• At what frequency would you want to
  review/discuss this measure?

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Leader 1x1 Gemba Rounding
LEARN
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Round 2

• Leader 1X1 Gemba Rounding
• Role play coach and learner
• Coaching questions
• What is your plan?
• Where are you currently? (actual)
• What barriers are preventing you from reaching
  your plan?
• Which ONE are you addressing now? What do you
  expect?
• When can you go and see?

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Leader 1x1 Gemba Rounding

• Objective of tool Establish rhythm of practice
  to achieve practice
• How did it feel to be in the coach/learner role?
• How easy/difficult was it for you to identify
  measurable behaviors?
• How easy/difficult was it to translate behaviors
  to daily/weekly measurement?
• What action as a leader would you take if the
  plan/actual is not met?

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Vision The Management System
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The System, Tools and Teacher
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Daily LSW
LEARN
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Colleague Rounding
LEARN
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LSW Tracker
LEARN
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Improvement Huddle
LEARN