Lending

1
Lending

• Karen Janke
• IUPUI Indiana University-Purdue University
  Indianapolis
• University Library (IUP)
• Indianapolis, Indiana

2
10 Commandments of ILL?

• Thou shalt not let a request fall off OCLC
• Thou shalt return multi-volume sets to the lender
  all at once
• Thou shalt not staple jiffy bags
• Thou shalt honor the Interlibrary Loan Code for
  the United States

3
Benjamin Franklins Poor Richards Almanack

• Fish and ILL Requests smell after four days.
• Beware of the young Doctor, the old Barber, and
  the desperate PhD student.
• A learned ILL practitioner is a greater ILL
  practitioner than an ignorant one.

4
But they didnt teach me this in Library School.

• Best Practices in Medical Interlibrary Loan and
  Electronic Document Delivery. Special issue of
  Journal of Interlibrary Loan, Document Delivery
  Electronic Reserve, Vol. 17(3) 2007
• Interlibrary Loan and Document Delivery Best
  Practices for Operating and Managing Interlibrary
  Loan Services in all Libraries. Special issue of
  Journal of Interlibrary Loan, Document Delivery
  Electronic Reserve Vol. 16, (1/2) 2006
• Leon, Lars E., et al. Enhanced Resource Sharing
  Through Group Interlibrary Loan Best Practices A
  Conceptual, Structural, and Procedural Approach.
  portal Libraries and the Academy 3(3) 2003, pp.
  419-40

5
Lending Nuts and Bolts

• What are you going to lend?
• For how long? Is 30 days enough?
• For how much?
• How are you going to deliver it?
• Do you need a computerized system to manage it?
• How do you check out materials in your ILS?
• How many people do you need/can you afford in
  order to accomplish this?

6
Library-to-Library Communications

• Policies Directory / Website
• Policies Directory (try searching YOM)
• Lender Website Examples
• E-mail address Phone (and in your constant
  data)?
• Account checked at least once a day?

7
Patron Communications

• Borrowers How overdue is it?
• Borrowers Dont ask the lending library to play
  the heavy issuing invoices costs them money!
• Borrowers Complaints about fees for borrowing?
  Please dont give out lending librarys
  name/phone number.
• Borrowers Communicate to your patrons how to
  renew.
• Lenders Making deals/special arrangements
  directly with patrons of other libraries?

8
Borrowers To Rush or Not to Rush

• Document Supplier / British Library
• Check lending library website or policies
  directory
• Try calling or emailing lender first!
• Dont bombard lenders with a fax of an existing
  request.

9
You scratch my back.

• Borrower send a thank you, and cc their boss!
• Borrower offer to pay overnight FedEx or UPS
  with your account number
• Lender remember and seek them out when you need
  a favor

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Moving Right Along...

• Just Say No to Conditionals such as
• Sorry, non circulating!
• Sorry, we lack this year
• Not as Cited now goes directly to Unfilled
• We only have vol 1 of this 2 vol set, do you
  still want it? (and are 1st in the string)
• If you cant find the book on the shelf and you
  are the first lender in the string, SAY NO.

11
Lost in the Mail?

• Borrowers If you borrow it, and it never
  arrives, youre still obligated to pay for it.
• Borrowers Offer to replace a lost or damaged
  item on behalf of the lender.

12
ILL Departments are not Collection Managers!

• But it pays to make nice with them!
• Can exceptions be made?
• How many items have been lost/damaged?
• How many times has it circulated in the past?
• Could it be replaced easily?

13
If what youre being asked to lend/borrow is
non-circ, why?

• Rare?
• Expensive?
• In Demand?
• Can you buy it?

14
Special Edition!

• Lenders Check the requested item versus whats
  pulled from the stacks.
• Especially for classic literature or when there
  are numerous editions.
• THIS EDITION ONLY statements in request

15
Citation Verification Whose job is it?

• Answer Borrowing Library!
• Google is the BFF of ILL!
• Series statements? Proceedings as monograph or
  serials? Reprints? Freely accessible websites or
  e-journals?
• Serials with title changes (fields 780 785)
• Ask for help on the ILL Listserv, but give ALL
  the info

16

• Our IFM report from 2 years ago shows a
  discrepancy and were now charging you 10 via an
  invoice.
• Mistakes happen, but check your IFM reports
  promptly.
• If the financial error is gt 6-12 months or from a
  different fiscal year, or cant be solved through
  a dummy request, forget it!
• Lenders Dont fill the request when the maxcost
  is lower than your fee! Borrowers arent obliged
  to pay.

17
Dissertation Abstracts International

• Lenders Do they really want the abstract?
• Borrowers Do your patrons know what they are
  requesting?
• Borrowers Google Scholar for digital
  repositories

18
Busy is Relative

• Large volume lenders 700 transactions PER DAY
• Small Libraries part-time staff, may not have
  the expertise

19
Electronic Delivery on the Cheap

• Fax Machines Just Say No!
• Odyssey Standalone
• Send and/or Receive
• https//osu.illiad.oclc.org/illiad/osu/lending/ody
  sseyfaq.html
• http//www.atlas-sys.com/products/odyssey/
• Can receive as a borrower without scanning as a
  lender.
• Email PDFs
• Ariel transmissions that dont go through?

20
Dear OCLC,

• Records for International Libraries who dont
  lend or have any information about how to borrow
  from them are seriously annoying
• Deflect requests based on max cost, filtered by
  custom holding group

21
Hiring

• Hire people who have worked in food service and
  were good at it!
• Can you type?

22
Lighten Up!

• Is anyone going to die?
• Borrowers dont be upset if your request is
  turned down.
• Most people try to do the right thing most of the
  time.
• ILL Karma The Golden Rule