Current Online Information Ecology

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Collaborative Digital Reference Service
Building A Member Profile For Your Library
January 2002
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HowDoes It Work?

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CDRS Process
Member Profile
Member Profile
Member Profile
SEND QUESTION
GET QUESTION
REQUEST MANAGER
Requesting Library Patron
Answering Library Librarian
NOTIFICATION
NOTIFICATION
SEND ANSWER
GET ANSWER
EDITED Q A
AUTOMATIC or MANUAL KB
SEARCH
Traditional and Online Resources Catalogs,
Web Resources, Print Resources, Subject
Specialists
Knowledge Base
ILL, Document Delivery
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CDRS Process
Member Profile
Profiling
Member Profile
Member Profile
SEND QUESTION
GET QUESTION
REQUEST MANAGER
Requesting Library Patron
Answering Library Librarian
NOTIFICATION
NOTIFICATION
SEND ANSWER
GET ANSWER
EDITED Q A
AUTOMATIC or MANUAL KB
SEARCH
Traditional and Online Resources Catalogs,
Web Resources, Print Resources, Subject
Specialists
Knowledge Base
ILL, Document Delivery
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CDRS Profile Enrollment
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Institution Information
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Available Times
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Unavailable Dates
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Subject Strengths
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Subject Strengths
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Best Fit Matching

• Criteria used to evaluate and assign a question
• Member Profile data elements are assigned values
  and weights
• Educational Level Sought
• Service parameters (Available Time, Educational
  Levels Served, etc.)
• Subject Strengths
• Geographic proximity (based on Zip Code)

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Collaborative Digital Reference Service
http//www.loc.gov/cdrs/