Getting ICT accessibility right in a large organisation

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Getting ICT accessibility right in a large
organisation

• Graeme WhippySenior Manager, Group Disability
  ProgrammeLloyds Banking Group

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Accessify!
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Computer says no.
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Preventing the need for magic

• Laying a foundation for IT accessibility

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IT Accessibility at Lloyds Banking Group

• Prior to June 2005 there was no formal or
  consistent approach to IT Accessibility in (what
  was) the Lloyds TSB Group
• Changed with the creation of the IT Accessibility
  Centre of Excellence following 18 month campaign
  by GW.

• Standards comprehensive set of technical
  standards (checklists) covering common
  technologies.
• Governance make accessibility mandatory and
  have a mechanism for dealing with non-compliance.
• Education raise awareness about the benefits of
  accessibility and the technical know-how to
  achieve it.

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Employers Forum on Disability Accessibility
Maturity Model
What does good look like?
How do I know when weve got there?
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Employers Forum on Disability Accessibility
Maturity Model
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Employers Forum on Disability Accessibility
Maturity Model

• Business drivers
• Standards and guidance
• Provision of reasonable adjustments
• Delivery (design, build, test)
• Accessibility in procurement and supplier
  contracts
• Governance processes and risk management
• Resources, cost impact
• Accessible business systems including legacy

Level 1 Informal
Level 2 Defined
Level 3 Repeatable
Level 4 Managed
Level 5 Optimised
Focus Areas
Pioneers and leaders
No senior buy-in
Top down commitment
Business Value
Business drivers
Management Awareness
Minimal or unclear
Inspiring and visionary
Present but not promoted
Publicised and enforced
Clear, promoted
Standards and guidance
Provision of reasonable adjustments
Focus on needs of user as Customer
Ad-hoc Reactive
Proactive, contracted for
Business exemplar
Planned
Integrated with IT Architecture, customer services
Partial, little consultation
Fully integrated incl UAT, staff and customers
Rare, ad-hoc
Compliance with standards
Delivery (design, build, test)
Accessibility in procurement and supplier
contracts
Suppliers add value, innovation
Baselines Established
Integrated
Not included, low awareness
Proactive and supportive
Governance processes and Risk Management
Full assurance Self governing
Integrated in processes
Not defined
Defined and monitored
Reactive
Specific funding
Budget allocation
Some resource
Not allocated or controlled
Resources managed
Resources, cost impact
Fully accessible incl. legacy
Low accessibility
New systems OK, plan for legacy
Systems mostly accessible
Limited, legacy not accessible
Accessible business systems incl legacy
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Employers Forum on Disability Accessibility
Maturity Model
Level 1 Informal
Level 2 Defined
Level 3 Repeatable
Level 4 Managed
Level 5 Optimised
Focus Areas

• Level 1 Informal
• Level 2 Defined
• Level 3 Repeatable
• Level 4 Managed
• Level 5 Optimised

Pioneers and leaders
No senior buy-in
Top down commitment
Business Value
Business drivers
Management Awareness
Minimal or unclear
Inspiring and visionary
Present but not promoted
Publicised and enforced
Clear, promoted
Standards and guidance
Provision of reasonable adjustments
Focus on needs of user as Customer
Ad-hoc Reactive
Proactive, contracted for
Business exemplar
Planned
Integrated with IT Architecture, customer services
Partial, little consultation
Fully integrated incl UAT, staff and customers
Rare, ad-hoc
Compliance with standards
Delivery (design, build, test)
Accessibility in procurement and supplier
contracts
Suppliers add value, innovation
Baselines Established
Integrated
Not included, low awareness
Proactive and supportive
Governance processes and Risk Management
Full assurance Self governing
Integrated in processes
Not defined
Defined and monitored
Reactive
Specific funding
Budget allocation
Some resource
Not allocated or controlled
Resources managed
Resources, cost impact
Fully accessible incl. legacy
Low accessibility
New systems OK, plan for legacy
Systems mostly accessible
Limited, legacy not accessible
Accessible business systems incl legacy
10
Employers Forum on Disability Accessibility
Maturity Model
Level 1 Informal
Level 2 Defined
Level 3 Repeatable
Level 4 Managed
Level 5 Optimised
Focus Areas
Pioneers and leaders
No senior buy-in
Top down commitment
Business Value
Business drivers
Management Awareness
Minimal or unclear
Inspiring and visionary
Present but not promoted
Publicised and enforced
Clear, promoted
Standards and guidance
Provision of reasonable adjustments
Focus on needs of user as Customer
Ad-hoc Reactive
Proactive, contracted for
Business exemplar
Planned

• Standards and guidance
• Level 1 Minimal or unclear
• Level 2 Present but not promoted
• Level 3 Clear, promoted
• Level 4 Published and enforced
• Level 5 Inspiring and visionary

Integrated with IT Architecture, customer services
Partial, little consultation
Fully integrated incl UAT, staff and customers
Rare, ad-hoc
Compliance with standards
Delivery (design, build, test)
Accessibility in procurement and supplier
contracts
Suppliers add value, innovation
Baselines Established
Integrated
Not included, low awareness
Proactive and supportive
Governance processes and Risk Management
Full assurance Self governing
Integrated in processes
Not defined
Defined and monitored
Reactive
Specific funding
Budget allocation
Some resource
Not allocated or controlled
Resources managed
Resources, cost impact
Fully accessible incl. legacy
Low accessibility
New systems OK, plan for legacy
Systems mostly accessible
Limited, legacy not accessible
Accessible business systems incl legacy
11
Employers Forum on Disability Accessibility
Maturity Model
Level 1 Informal
Level 2 Defined
Level 3 Repeatable
Level 4 Managed
Level 5 Optimised
Focus Areas
Pioneers and leaders
No senior buy-in
Top down commitment
Business Value
Business drivers
Management Awareness
Minimal or unclear
Inspiring and visionary
Present but not promoted
Publicised and enforced
Clear, promoted
Standards and guidance
Provision of reasonable adjustments
Focus on needs of user as Customer
Ad-hoc Reactive
Proactive, contracted for
Business exemplar
Planned
Integrated with IT Architecture, customer services
Partial, little consultation
Fully integrated incl UAT, staff and customers
Rare, ad-hoc
Compliance with standards
Delivery (design, build, test)
Accessibility in procurement and supplier
contracts
Suppliers add value, innovation
Baselines Established
Integrated
Not included, low awareness
Proactive and supportive
Governance processes and Risk Management
Full assurance Self governing
Integrated in processes
Not defined
Defined and monitored
Reactive
Specific funding
Budget allocation
Some resource
Not allocated or controlled
Resources managed
Resources, cost impact
Fully accessible incl. legacy
Low accessibility
New systems OK, plan for legacy
Systems mostly accessible
Limited, legacy not accessible
Accessible business systems incl legacy
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Computer doesnt say no

• An efficient workplace adjustment process

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LBGs Workplace Adjustment Process Objectives

• Simplify the processCreate a one stop shop for
  all adjustments
• Reduce reliance on Line ManagersLine Managers
  are involved but not driving the process
• Meet the needs of the individualOne size does
  not fit all
• Speed up implementationFrom far too long to
  target of 20 days

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LBGs Workplace Adjustment Process Overview
15 days
3 - 30 days
3 days
Straight through order
Occ Health
Implement physical adjustments
Receipt of colleague's initial assessment form
3 and 12 monthreview
Telephone assessment
Triage
Implement non-physical adjustments
DSE
On-site assessment

• Centralised funding
• All costs allocated to business units
• Not to LM or individual colleagues

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LBGs Workplace Adjustment Process IT
Adjustments
Assistive software need
Off catalogue
Catalogue item
Request installation
Request approval
Delivered to desktop
Governance and testing
Installed
Packaged
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In summary
Ensure interoperabilityLay at least the
foundation of standards, governance,
education Cut out the nonsense Deliver
adjustments quickly and efficiently Realize the
potential of the technologyEnable your people to
perform to their personal best