Defining The Need

1
Defining The Need

• AM Standard Operating Procedure

2
Critical Items

• Data from a random sampling of latest unit
  reviews critical items from 27 districts
• 250 offices
• 1621 routes
• Level 20 and above offices

3
Unit Layout

• UNIT LAYOUT
• YES NO
• ARE BOTH DOCK AND WORKROOM FLOOR LAYOUTS 57
  43 EFFICIENT?
• IS THE UNIT FREE OF HAZARDOUS CONDITIONS? 85
  15
• ARE THE CARRIER CASE CONFIGURATIONS IN 48
  52 U SHAPE LAYOUT?
• IS THE SUPERVISOR WORK STATION LOCATED FOR 62
  38 CLEAR OBSERVATION OF LETTER CARRIERS?
• HAS THE UNIT MINIMIZED CASING EQUIPMENT? 38
  42 (20 OF OFFICES DID NOT ANSWER THIS
  QUESTION)

4
Office Performance

• Office Performance
• YES NO
• ACTUAL ARRIVAL TIMES CONSISTENT WITH 43
  57 SCHEDULES?
• CURRENT MAIL VOLUMES MATCH MAIL 39 61
  ARRIVAL PROFILE?
• 80 OF AM CASEABLE MAIL AVAILABLE? 46
  54
• FINAL MAIL ARRIVAL RECEIVED IN TIME TO 39
  61 ALLOW FULL ASSESSMENT BY SUPERVISOR?
• IS MAIL FLOW FROM DOCK TO CARRIER 57 43
  UNIT EFFICIENT?

5
Office Performance

• Office Performance
• YES NO
• ACCOUNTABLE TIME KEPT TO 6 MNUTES OR LESS 56
  44 PER ROUTE?
• WITHDRAWAL TIME KEPT TO 5 MINUTES OR LESS? 28
  72
• OFFICE BREAKS WITHIN SPECIFIED TIME 43
  57 LIMITS?
• THROWBACK CASE MAIL PROPERLY PROCESSED 41
  59 AND DISPATCHED DAILY?
• HOT CASE CLEARED BY CARRIERS? 77 23

6
Office Performance

• Office Performance
• YES NO
• CARRIER START TIMES COORDINATED WITH MAIL
  64 36 ARRIVAL?
• SUPERVISORS MEASURE AND RECORD ALL MAIL 73
  27 PRIOR TO CARRIERS ARRIVAL?
• IS VOLUME RECORDED ACCURATELY BY ROUTE? 47
  53
• IS ALL VOLUME RECORDED EARLY ENOUGH FOR 37
  63 EFFECTIVE DECISION MAKING?
  (CONTRADICTS PREVIOUS ANSWER)
• VEHICLE INSPECTIONS COMPLETED WITHIN 3 MINUTES?
  27 73

7
Office Performance

• Office Performance
• YES NO
• IS THE USE OF OT, PENALTY OT, 61 39
  AUX ASST MONITORED AND
  CONTROLLED?
• ARE CONTROL FORMS, 3996, 1571, 54
  463997/DOIS DAILY ASSIGNMENT, DOIS
  DAILY PERFORMANCE REPORTS,1017-A B USED
  PROPERLY ?
• DO CARRIERS BEGIN CASING 35 65
  IMMEDIATELY?

8
Office Performance

• Office Performance
• YES NO
• DO CARRIERS CASE LETTERS FLATS EFFICIENTLY? 52
  48
• IS TIME SPENT AWAY FROM WORK AREAS 52
  48 NECESSARY AND PRODUCTIVE?
• DO CARRIERS LEAVE FOR THE STREET AS 27
  73 SCHEDULED AND/OR PROJECTED?
• ARE CARRIERS PROPERLY SUPERVISED DURING 37
  63 ENTIRE P.M. OFFICE PERIOD?

9
Lakeland - Flats
10
Lakeland - Letters
11
Lakeland - DPS
12
Lakeland Street Efficiency
13
Lakeland Office Efficiency
14
Lakeland Office Hours
15
Gateway - Flats
16
Gateway - Letters
17
Gateway - DPS
18
Gateway - SEI
19
Gateway - OEI
20
Gateway Office Hours