Title: Stevie Award Nomination
1Stevie Award Nomination Innovation in Customer
Service
2Global Lab Architecture
3On-demand server installs (iServers)Faster
repro in few clicks few minutes
Input product version, bit mode, Database and OS
information to complete environment setup in 5
minutes using On-Demand server wizard
4Virtualized sandbox environmentSelf-service
template based environment setup
Self service interface where Engineers can
instantiate virtual servers with any of the
pre-built templates in seconds
5SpotLightOne stop application for all lab
resources
Engineers memory usage
OS Space Usage
Product installs in home dir
Engineers process in lab environment
Demo
6Customer Experience with Proactive Support
(Support Console)
7Informatica Support Console
Customer
ISC
Firewall
- Exceptions
- Logs
- Proactive SRs
- Infa Rules
- Tools
- Product Alerts
HTTPS
8Support ConsoleProactive Real-Time Monitoring
CPU Utilization
Real-Time monitored data on selected host
Memory
Disk Space
Servers monitored by Support Console
9Support ConsoleIntegrated troubleshooting tools
and Knowledge management
Execute packaged tools on selected host
Output of tool can be sent to support instantly
KB Links to recent errors found in logs
10Health check reports based on environment
information collected
Complete Environment Information
Best practices and Health check recommendations
generated by INFA
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