Stevie Award Nomination

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Stevie Award Nomination Innovation in Customer
Service

• Informatica

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Global Lab Architecture
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On-demand server installs (iServers)Faster
repro in few clicks few minutes
Input product version, bit mode, Database and OS
information to complete environment setup in 5
minutes using On-Demand server wizard
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Virtualized sandbox environmentSelf-service
template based environment setup
Self service interface where Engineers can
instantiate virtual servers with any of the
pre-built templates in seconds
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SpotLightOne stop application for all lab
resources
Engineers memory usage
OS Space Usage
Product installs in home dir
Engineers process in lab environment
Demo
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Customer Experience with Proactive Support
(Support Console)
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Informatica Support Console
Customer
ISC
Firewall

• Exceptions
• Logs
• Proactive SRs

• Infa Rules
• Tools
• Product Alerts

HTTPS
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Support ConsoleProactive Real-Time Monitoring
CPU Utilization
Real-Time monitored data on selected host
Memory
Disk Space
Servers monitored by Support Console
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Support ConsoleIntegrated troubleshooting tools
and Knowledge management
Execute packaged tools on selected host
Output of tool can be sent to support instantly
KB Links to recent errors found in logs
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Health check reports based on environment
information collected
Complete Environment Information
Best practices and Health check recommendations
generated by INFA
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