Cause and effect diagram - PowerPoint PPT Presentation
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Cause and effect diagram
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Title: Cause and effect diagram Author: Microsoft Corporation Last modified by: jitendra jain Created Date: 9/20/2001 11:25:03 PM Document presentation format – PowerPoint PPT presentation
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Title: Cause and effect diagram
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CAUSES OF LOW CUSTOMER SATISFACTION
LOW QUALITY PRODUCT
HIGH PRICING
Poor Materials
Ineffective Marketing
Bad Design
Cost of Materials
Incompetent Employees
LOW CUSTOMER SATISFACTION
Wrong Answers
Long Hold Times
Fee Structure
POOR SUPPORT
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