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y??????????????????????????????(???????)?????McKin
sey???,?????????
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3/4????????????????
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8
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BCG ????
GE General
Systems ????
UPRR Booz Allen
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Exxon United Research
??????? Mobil Delta
Point ?????
SmithKline Beecham
9
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13

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16
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17
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23
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26

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27
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28
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3??????????????
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29

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30
GE WORKOUT!

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• Delayering
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• ???Brand name????
• ???????????????

31
??????????

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32
5?????????
A B
C D
E
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TOP(Total Operational performance)/AVA
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TQM
CPR(Core process redesign)
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33

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34
Possible Activities/Tools

• World benchmarks
• Project performance indicators framework
• Performance maps
• Performance contracts pro forma
• Best practice examples

• Communications coordination team--job
  specifications
• Communications channels audit
• Stakeholder analysis
• communications plan
• Communications workshop
• Best practice examples

Performance measurement
Communi-cations
Organizational infrastructure
Vision and leadership

• Core process redesign
• Example role description
• 7-S checklist

Problem solving process
People development

• Analytical tool kit framework
• Analytical problem solving workshop
• Data to chartvideo and workbooks
• Client advocacy videos
• Skill/will/diagnostic
• Continuous improvement principles workshop
• Best practice examples

• Framework for designing skill-building programs
• Discrete training modules-management skills
  (MFS), building high-performing teams, project
  management guide, designing ongoing impr0vement
• Discrete tools-RJDs, time-usage logs,
  change-readiness surveys, signaling change tool
  kit, how to run a training workshop
• Beliefs/behavior-prompt sheet-staff activity
  survey
• Best practice examples

35
VBSS(value-based systems selling)

• ??
• - ????Account plans
• - ??????
• ??
• - ??
• - ??

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• ???workshop????
• ??VBSS???????

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36
1?????????????? 2???????? 3?????????????? 4???????
5??? HPO?? 7S ?? ???????
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37
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ED/DCS
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ED/DCS
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EM (Engagement Manager)
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EM
Sr. Client exec.
????
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38
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39
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40
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41

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42
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43
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5??? HPO?? 7S ?? ???????
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44
???????????????
1???????????????????? 2???????????????? 3???????(h
ow)???????(what)???? 4????????????????????????????
??
45
???????HPO

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