PIHP HM

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Accommodation Industry (Industri Akomodasi)
Week 4
Matakuliah V0162 - Pengantar Industri
Hospitality dan Pariwisata Tahun 2008
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Subject

• Engineering system in a hotel (Sistem
  engineering hotel)
• Hotel organization structure (Struktur
  organisasi
• hotel)
• A small limited service hotel
• A full-service hotel medium size
• A full-service hotel - large
• Sources of revenues and Departmental Income
• (Sumber pemasukan hotel dan pemasukan dari
  departemen-
• departemen di hotel)

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Accommodation Industry Week 4

• Objectives
• On completion of this lesson, the students will
  be
• able to explain the engineering system in a
  hotel,
• identify hotel organization structure and sources
  of
• revenues and departmental Income

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Engineering SystemsWeek 4

1. Heating
2. Air conditioning
3. Ventilation
4. Electrical
5. Water
6. Transportation
7. Waste
8. Fire safety
9. Energy control
10. Communications

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HeatingWeek 4

• Lodging facilities have heating systems to raise
• the temperature of air and water in the building,
• thus provide warm rooms and hot water
• Common energy resources oil, gas,
• electricity, steam, coal, solar energy

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AIR CONDITIONING
Centralized
Decentralized
A central system services a number of guest rooms
and other facilities, treating the air in one
large unit and distributing the treated air
through ducts
Relies an individual units in each room or part
of the facility to treat the air
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VentilationWeek 4

• Ventilation systems provide fresh or
• recirculated air and control the volume of air
• Some ventilation systems filter the air to
• remove dust and other particles as well as
• cigarette smoke and cooking odors

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ElectricalWeek 4

• To provide for the availability of electrical
  power
• Electricity is used for three primary purposes
  in
• lodging facilities Lighting, Heating and
  Operating
• specific equipment requiring electric power

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WaterWeek 4
A water system consists of those parts of
the plumbing system that provide fresh water
to various parts of lodging establishment includin
g guest rooms, FB facilities, laundry facilities
and public bathrooms
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TransportationWeek 4

• Consists of those facilities used to move
  guests,
• employees, equipment and supplies from
• one level of the building to another
• E.g. elevators, escalators, dumbwaiter

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WasteWeek 4
The waste system is designed to facilitate the
removal of solid and liquid wastes produced in
the property
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Fire SafetyWeek 4

• Designed to detect, contain or extinguish fires
• and to alert both guests and employees to
• the danger

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Energy ControlWeek 4

• Designed to manage the use of energy in the
• building efficiently, minimizing its use and
• consequent cost
• E.g. Time clock to turn on and off the flow of
• electricity to such devices as exterior lights,
• lighted signs, etc.

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Hotel OrganizationWeek 4

• The objective of a lodging establishment is to
  produce a profit. To meet this goal, the owner or
  operator must have a strong workforce and develop
  and stylize an organization structure that fits
  the establishments goals

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A Small Limited Service Lodging Property (100
Rooms)Week 4

• Corporate Owner
• General Manager
• Front Office Manager
• Desk Clerk
• Night Auditor
• Maintenance Manager
• Housekeeper
• Room Attendants
• Housemen

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Full Service Medium Size (200 Rooms)Week 4

• General Manager
• Assistant General Manager
• Front Office Manager
• Desk Clerk
• Night Auditor
• Pool Manager
• Restaurant Manager
• Service Headwaiter, Waiters, Buspersons
• Production Cook, Pantry Attendant, Dishwasher
• Maintenance Manager
• Controller
• Housekeeper
• Room Attendants
• Housepersons

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Large, Full Service Hotel (500 Rooms)Week 4

• Corporate Owner
• General Manager
• Executive Secretary
• Rooms Division Manager
• Front Office Manager
• Reservation Manager
• Concierge
• Bell Captain Bellhop, Door Attendant
• Desk Clerks
• Switchboard Operator
• Night Auditor
• Executive Housekeeper
• Guest room supervisor Room Attendants, House
  persons
• Laundry supervisor Attendants Assistants

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Large, Full Service Hotel (500 Rooms)Week 4

• Food and Beverage Manager
• Dining room supervisor (several outlets)
• Headwaiters
• Cashiers
• Waiters
• Bus persons
• Room service staff
• Executive Chef
• Sous Chef Gardemanger Assistants
• Pantry Assistants
• Assistant cooks Helpers
• Sanitation supervisor
  crew
• Banquet Manager
• Head waiter Waiters, Setup staff, Bar staff
• Steward

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Large, Full Service Hotel (500 Rooms)Week 4

• Food and Beverage Manager
• Bar Manager (Several Bars)
• Bartenders
• Bar attendants
• Sports and Recreation Director
• Sport Supervisor
• Life guests
• Other staff
• Recreation Supervisor
• Staff
• Security Director
• Guards
• Stores Manager
• Staff

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Large, Full Service Hotel (500 Rooms)Week 4

• Marketing Director
• Corporate Sales Manager
• Conference Sales Manager
• Banquet Sales Manager
• Advertising Manager
• Public Relations Manager
• Human Resources Manager
• Safety Manager
• Recruitment Manager
• Training Manager
• Administration Assistant

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Large, Full Service Hotel (500 Rooms)Week 4

• Controller
• Budget Controller
• Credit Manager
• Chief Accountant
• FB Controller
• Payroll Manager
• Bookkeepers
• Inventory Controller
• Purchasing Manager Buyers, Shipping and
  Receiving
• Plant Engineer
• Electrical Engineer
• Mechanical Engineer

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Sources of Revenue and Departmental IncomeWeek 4

• For a hospitality operation, revenues generally
  include
• Room sales
• Food sales
• Beverage sales
• Telephone (telecommunications)
• Gift shops
• Drugstores
• Garage and parking
• Other minor operated departments
• Rents (received from lessees of rental spaces)
• Other income (received, for instance from renting
  meeting/ function equipment)
• Interest (profit (a sum of money) obtained from
  investment)

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Sources of Revenue and Departmental IncomeWeek 4

• Generally, rooms departmental sales are the major
  source of the establishments total revenue
• FB sales are the second principal sources
• Room department costs and expenses are lower than
  those of FB department
• Therefore room department income is larger than
  FB department income.

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• Hypothetical example of sales, direct costs and
  expenses and income of rooms department compared
  to those of FB department

Operated Department Sales 000 Costs and Expenses 000 Income 000
Rooms 1,041 265 776
Food and Beverage 626 493 133
Others 52 51 1
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• THANK YOU AND
• HAVE A GOOD DAY