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•  Notice
• a.  No Service Charge is applicable for -
• 1 Changing of Antenna (Model-RD2030,RD7230,RD6000,
  DM150,Dm160 and FWT/FWP)
• 2 Changing of Battery, Charger, Car charger,
  Adaptor Head phone.
• b. Labor charges are applicable as follows,
• Rs.50/- will be charged for providing estimate (
  O/W Sets).
• Rs.75/- will be charged for opening Lock Code in
  I/W O/W sets Software up gradation for all
  basic models up to VGA camera models for O/W
  sets.
• Rs.100/- will be charged from 1.3MP to less
  than 5 MP camera handset for opening Lock Code
  (I/W O/W) Software upgradation for O/W sets
• Rs.150/- will be charged from 5MP Camera handset
  onwards for opening Lock Code (I/W O/W)
  Software upgradation for O/W sets
• Rs.150/- will be charged for Out of Warranty
  services for B category models (Details in
  Annexure).
• RS.250/- will be charged for Out of Warranty
  Services for A category models (Details in
  Annexure ).
• Warranty on Repeat case and Part sale.
• Repair Warranty on repeat case
• Three months from the Repair Date for which
  Customer has paid.
• Same Part No Charges within 3 Months
  from the date of Chargeable Repair.
• Other Parts Chargeable.
• Labor Charges No labor/service charges within 3
  Months from the date of Chargeable Repair.
• Warranty on Part sale - Six (6) months on
  accessories (Battery, Charger, Hands free, Data
  Cable and Car kit) Three months warranty for
  the other parts (Mic, Speaker, LCD, Vib Motor,
  Flex Cable PCB , Slider Mech, Camera , Dome
  assembly, Charging head phone jack Main
  PCB)
• Note- Service Tax will be charged as applicable,
  for the above labor charges.If you have made any
  payment, Please collect the receipt for the same
  from the service centre. In case the phone is
  locked, Try entering the default lock code 0000
  before handing over to service centre.

Release Date 2nd, January 2009
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 ANNEXURE I
CDMA/WLL Model Category Service Charges
RD6000,RD7130,RD7230,RD9800,AD5235,AD6335, RD6500,RD8000,RD9100,RD10000. A Rs 250/-
DM110,DM150,LSP-340,LSP-340E,LST-230,LST-260B, DM110, LSI-110, LSP-340E,LSP-340EP,LSP-350R,LSP-400R, LSP-410R, LST-250, LST-255,LST-260R,LST-270R,LST-280R, RD2030, RD2130, RD2230, RD2330, RD2340, RD2430, RD2530, RD2630, RD2650,RD2670,RD2690, RD2710, RD3000, RD3100, RD3330, RD3470,RD5130,RD5340, RD6130,RD6230, RD6250, RD6330, AD2535,DM150,DM160,LSI-120T, LSP-340, LSP-340E,LSP-345, LSP-350T,LSP-400T, LSP-400TL,LSP-410T, LSP-430T, LST-230, LST-250,LST-255,LST-260T,LST-270T, B Rs150/-
GSM Model Category Service Charges
KE970, KU990, T5100, KS20,KF600,M6100,KG800,C3380, C3400,M4410, P7200,S5000, S5200,KG920,G7100,F7100, KE500,KE590,G5400,G7030, KP500,KF510,KF750,KC550,KM501,KF240T, A Rs. 250/-
B2000,B2050,B2060,B2070,B2100,B2150,C2500,C2600, G1500, G1600,G1610,G1800,G3100,G5300,G5600, KG110, KG180, KG195, KG200, KG270,KG271, KG276,KG285,KG288,KG300,KG370, C1100,C2100, KE820, KE770,KP200,KP220 B Rs. 150/-
Release Date 18th, March 2008
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Carrier Reliance (Mobile Phone)
Article Model Date of Activation Date of Manufacturing Remark
Phone/Adaptor/Charger/Headset Non -RUIM Models 12 Months from date of activation 16 Months from date of Manufacturing  Date of activation or Date of manufacturing whichever is earlier
Battery Non-RUIM Model 9 Month from date of activation 12 month from date of Manufacturing Date of Activation or Date of manufacturing whichever is earlier
Memory Card Non- RUIM Model 6 Month from date of activation 9 month from date of Manufacturing Date of activation or Date of manufacturing whichever is earlier
Article Model Date of Purchase Date of Manufacturing Remark
Phone/Adaptor/Charger/Headset All RUIM Models 12 Month from date of purchase 16 Months from date of Manufacturing  Date of Purchase or Date of manufacturing whichever is earlier
Battery All RUIM Model 9 Month from date of purchase 12 month from date of Manufacturing Date of Purchase or Date of manufacturing whichever is earlier
Memory Card All RUIM Model 6 Month from date of purchase 9 month from date of Manufacturing Date of purchase or Date of manufacturing whichever is earlier
Note Model RD2030,RD2130, RD2230,RD 2330,
RD2340,RD2340,RD2430,RD2530, RD2630,RD2650,RD2670,
RD2710,
RD2750,RD3330,RD3470,RD5130,RD5340,RD6000,RD6130,R
D6230,RD6250,RD6330,RD6500,RD7130,RD7230, RD8000,
and RD 9800 are Out Of Warranty.
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Carrier Reliance (WLL Phone)
Article Model Date of Manufacturing
Phone/Adaptor/Charger/ All Model 16 month from date of Manufacturing
Battery All Model 12 month from date of Manufacturing
Note Model LSP 340, LSP340E,LSP340EP ,LST250,
LSP255, LSI-110, LSP260R,LSP350R , LSP400R
LSP410R are out of warranty
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Non Coverage of Warranty The Consumer shall have
no coverage or benefits under this warranty in
the event that any of the following conditions
are applicable (a) The Product has been subject
to abnormal use or conditions, improper storage,
exposure to excessive moisture or dampness,
exposure to excessive temperatures, unauthorized
modifications, unauthorized repair (including but
not limited to use of unauthorized spare parts in
repairs), abuse, accident, Acts of God, spills of
food or liquids, improper installation and
breakage or damage to antennae. (b) ASC has not
been notified by the customer of the defects or
deficiencies of the product during the applicable
Warranty period. (c) The Product serial number
code or the accessory date code has been removed,
defaced or altered. (d) The Product has been
used with or connected to an accessory (i) not
supplied by LGEIL (ii) not fit for use with the
Product or (iii) used otherwise than in the
manner intended. (e) The Products battery has
been used in equipment other than that for which
it has been specified usable by LGEIL. (f) All
plastic surfaces and all other externally exposed
parts that are scratched or damages due to
customer use. (d) Breakage or damage to antenna
unless caused by defects in material or
workmanship.
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• Warranty on part Sale
• Six (6) months on accessories (Battery, Charger,
  Hands free, Data Cable and Car kit)
• Documents to be given to the customer for
  warranty proof
• Sale Bill /Cash Memo.
• Screen Shot (Print Out) of the SPX (Original
  Purchase) showing Part No and the Serial No
• Note Customer will get the part sale warranty
  all over India against the above documents.
• Documents to be collected from the Customer for
  part sale warranty
• Photo copy of sale Bill/Cash Memo.
• Photo copy of Screen Shot (Print Out) of the SPX
  (Original Purchase) showing Part No and the
  Serial No
• Documents to be sent to the Warehouse for part
  claim
• Photo copy of sale Bill/Cash Memo.
• Photo copy of Screen Shot (Print Out) of the SPX
  (Original Purchase) showing Part No and the
  Serial No from the customer.
• New Job sheet Print out Showing the same Part
  Consumption

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• Repair Warranty on repeat cases
• Three months from the Repair Date for which
  Customer has paid.
• Same Part No Charges within 3 Months from
  the date of Chargeable Repair.
• Other Parts Chargeable.
• Labor Charges No labor/service charges within 3
  Months from the date of Chargeable Repair.
• Documents to be given to the customer for
  warranty proof
• Repair Bill/Cash Memo (mention the repair
  receipt No. and part serial No).
• Print out of customer Repair Receipt.
• Note Customer will get the Repair Warranty all
  over India against the above documents.
• Documents to be collected from the Customer for
  repair warranty
• Photo copy of Repair Bill/Cash Memo (showing the
  Repair Receipt No. and part serial No).
• Photo copy of Repair Receipt.
• Documents to be sent to Warehouse for part claim

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Article Model Date of Purchase Remark
Phone/Adaptor/Charger/ Headset/user data cable/ TV Out Cable/Stylus All GSM Model 12 Month from date of Purchase Take a Photocopy of the Purchase Invoice (Photocopy to be taken by ASC)
Battery All GSM Model 6 Month from date of Purchase ------- same -------
Memory Card All Applicable Model 6 Months from date of purchase --------- same --------
Note In case customer is not carrying the
Purchase Invoice but claming the warranty, then
follow the process. Condition 1
Phone is power ON 1.Check the serial no --gt If
the date of mfg is within 15 month 2. Check the
software version--gtIf the phone has the Indian
version. 2. Accept the set for
repair--gtRequest customer to bring the Bill at
delivery 3. Repair the
set--gtDeliver the set after checking bill
4. If any deviation (Customer not
getting Bill copy)--gtTake approval from
BSI Condition 2 Phone is Dead 1.Check the
serial no --gt If the date of mfg is within 15
month 2. Take a BSI approval. 3. Accept the Set
on BSI Approval--gt Repair the set--gtDeliver the
set