Appraisal

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Appraisal Improving performance
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Appraisal Improving performance
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Appraisal Improving performance
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360 degree Appraisal
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Appraisal Improving performance
Rating Error
?Central tendency error
?Leniency or Strictness error
?Recently error
?Contrast error
?Similar-to-me error
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Appraisal Improving performance
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Trait Method
Graphic Rating scales Method
Mixed-Standard Scales
Forced-Choice Method
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Appraisal Improving performance
Trait Approaches
Graphic rating scales
Mixed-standard scales
Forced-choice forms
essays
Behavioral Methods
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Appraisal Improving performance
Critical incidents ratings
checklists
BARS
Result Methods
BOS
Productivity measures
MBO
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Appraisal Improving performance
Which Performance Appraisal Method to use ?
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Appraisal Improving performance
Appraisal Interviews
Tell - and - Sell Interview
Tell - and - Listen Interview
Problem - Solving Interview
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Appraisal Improving performance
Conducting the Appraisal Interview
Ask for am self-Assessment ????????????????
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Invite Participation ????????? ??????
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Express Appreciation ??? feedback
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Appraisal Improving performance
Minimize Criticism
Change the Behavior , not the person
Focus on solving problems
Be Supportive
Establish Goals
Follow Up Day to Day
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Appraisal Improving performance
Improving performance
Perf f ( A , M , E )
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Appraisal Improving performance
Motivation Career ambition Employee conflict
Frustration Fairness / Satisfaction Goals /
Expectations
Environment Equipment / Materials Job
design Economic conditions Unions Rules
policies Management support law regulations
Ability Technical Skills Interpersonal
skills Problem-solving Skills Analytical
Skills Communication Skills Physical
limitations
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Appraisal Improving performance
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Appraisal Improving performance
1.?????????????????????????????????????????????
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2 .?????????????????????????????????????- ???????
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3 .?????????????????????????????????????- ????????
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Appraisal Improving performance
4 . ????????????????????????????????????
5 . ??????????????????????????????????????????????
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• 6 . ?????????????????????????????????????????
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Appraisal Improving performance
7 .??????????????????????????????
rating????????????? ?????????????????????????
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8 .??????? ????? ????????????????????????????
???????????????? trait , behavior ??? results
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Appraisal Improving performance

• 9 .??? appraisal interview 3 ??????
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• problem-solving type ??????????
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Appraisal Improving performance
10. ?????????????????????????????????????
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Appraisal Improving performance
Key Terms
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Appraisal Improving performance
1. Behavior observation scale (BOS)
2. Behaviorally anchored rating scale (BARS)
3. Contrast error
4. critical incident
5. customer Appraisal
6. error of central tendency
7. essay method
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Appraisal Improving performance
8. forced-choice method
9. graphic rating-scale method
10. leniency or strictness error
11. management by objectives (MBO)
12. manager and/or supervisor appraisal
13. mixed-standard scale method
14. peer appraisal
15. recently error
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Appraisal Improving performance
16. self-appraisal
17. similar-to-me error
18. subordinate appraisal
19. team appraisal
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Appraisal Improving performance
Case Study
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Appraisal Improving performance
Case 1 360-Degree Appraisal at Johnson Johnson
1 .What are the Advantages and disadvantages of
Johnson Johnson 360-Degree Appraisal ?
2 .Do you think the rating system is useful ?
How might you suggest improving it ?
3 .What are your views on the anonymity issue ?
Should raters be encouraged to be open ?
Explain.
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Appraisal Improving performance
Case 2 How Does the Bank of Montreal Keep Score
on Success ?
1. What are the strengths and weaknesses of a
balanced scorecard approach to performance
appraisal ?
2. Do you think that such an approach would be
integrated well with an MBO system ? Why or Why
not ?
3. Do you believe that a balanced scorecard
approach would be more effective for the
administrative or for the developmental purposes
of appraisal discussed in this chapter?
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Appraisal Improving performance
Case 3 setting Performance Standards at General
Telephone company of California
1. Develop for 4-6 observable and measurable
performance standards suitable to Sanchez's
position as college recruiter.
2. Discuss any obstacles that might make this
task difficult.
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Appraisal Improving performance
THE END
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