IBM Solution Support Services

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IBM Solution Support Services Enhanced
Technical Support Providing cost-efficient,
integrated support for your complex IT environment

• Features
• Offers personalized enhanced support, with a
  designated team of IBM technical specialists on
  the job for you
• A single source of support for all your support
  needs
• Integrated problem solving that analyzes the
  impact of problems and solutions across your
  environment
• Delivers proactive problem-prevention to help
  avoid outages, improving business continuity and
  service levels for all your hardware, software
  and system support needs

• Benefits
• Enhances system availability due to proactive
  approach to problems
• Helps reduce overall costs resulting from
  avoidance of expensive downtime
• Increases business resiliency due to rapid
  response agreements
• Predictable cost structure helps manage total
  cost of ownership (TCO)
• Reduces the complexity of supporting a diverse
  environment

• Why IBM?
• Designated, industry-specific support teams with
  broad product skills
• Remote support centers located worldwide with a
  global presence and availability support your
  24x7 business needs
• Horizontal services that integrate support for
  your operating system, platforms, devices and
  software and includes problem ownership from
  initial report through resolution

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