Quarterly Dashboard Assessment

1

Quarterly Dashboard Assessment
Presentation to the Year Up Board of
Directors June 18th, 2007
2
Introduction

• This document looks at seven critical areas of
  Year Ups work. For each area, we set
• performance benchmarks and rate our progress with
  a color coded system
• Green means that the area is performing on target
• Yellow means caution and further attention and
  analysis is warranted
• Red means there are significant concerns and
  follow-up is a priority
• For areas that focus on class-specific data,
  classes are identified by their graduation month
  and
• year (i.e. Jan 06, Jul 06, etc.).
• The goal is to provide the Year Up staff and
  Board with a tool to clearly assess
  organizational
• health and to zero in on problem areas.

3
Executive Summary
StatusDec 06
StatusApril 07

• Recruit and retain talented staff
• Cultivate solid student pipeline
• Provide consistent student support and guidance
• Teach marketable skills
• Provide quality service to corporate partners
• Position students for ongoing success
• Create sustainable program infrastructure

G
G
G
G
Y
Y
G
G
G
G
G
G
Y
Y
4
Recruit and retain talented staff
G
Metric
Question I am satisfied with my experience at
Year Up and excited about the challenges that lie
ahead

Comments
Five employees departed in 2007 Two employees
left in 2006
Employees are generally satisfied and excited
about their experience at Year Up
Rules

• lt 15 Turnover

• gt85 Agree or Strongly Agree

G

• 15 - 20 Turnover

• 75 lt Agree or Strongly Agree lt 85

Y

• gt 20 Turnover

• Agree or Strongly Agree lt 75

R
5
Cultivate solid student pipeline
G
Metric
Ratios across all four sites indicate high
interest deep outreach Consistently lower
yield for January classes expected
Comments
Consistent referrals suggest both student
satisfaction and high need for Year Up services
Rules

• Interested Accepted gt 31

• Alumni referral gt 30

G

• Ratio of Interested to Accepted between 21 and
  31

• 20 lt Alumni referral lt 30

Y

• Interested Accepted lt 21

• Alumni referral lt 20

R
6
Provide consistent support and guidance
Y
Metric
Apprenticeship Departures ( Fired in
Apprenticeship Phase)
Y
G
Company wide focus on improving lower-than-target
retention rates Several initiatives in place to
reduce attrition, including in-program support
and admissions screening.
Comments
Improvement noted with July 07 class. Strong
focus on client service has helped to retain
partners
Rules

• Apprenticeship Departures lt 5 of class

• gt80 Retention

G

• 5 lt Apprenticeship Departures lt10

• 75 lt Retention lt 80

Y

• Apprenticeship Departures gt 10 of class

• Retention lt 75

R
7
Teach marketable skills
G
Metric
Communication Skills ( Met/Exceeded
Expectations)
G
Comments
Current apprenticeship partners remain satisfied
with our students technical abilities.
Current apprenticeship partners remain satisfied
with our students communication skills.
Current apprenticeship partners remain satisfied
with our students professionalism.
Rules

• Met or Exceeded Expectations gt 85

• Met or Exceeded Expectations gt 85

• Met or Exceeded Expectations gt 85

G

• 80 lt Met or Exceeded lt 85

• 80 lt Met or Exceeded lt 85

• 80 lt Met or Exceeded lt 85

Y

• Met or Exceeded Expectations lt 80

• Met or Exceeded Expectations lt 80

• Met or Exceeded Expectations lt 80

R
8
Teach marketable skills
G
Metric
Student Survey Instructor Overall ( Rating
Excellent or Very Good)
Student Survey Course Overall ( Rating
Excellent or Very Good)
G
G
Comments
Current class reports high degree of satisfaction
with Year Up instructors. Student satisfaction
in NY continues to remain very high.
Student evaluations continue to affirm relevance
and quality of Year Up curriculum across sites.
Rules

• Excellent or Very Good gt 75

• Excellent or Very Good gt 75

G

• 65 lt Excellent or Very Good lt 75

• 65 lt Excellent or Very Good lt 75

Y

• Excellent or Very Good lt65

• Excellent or Very Good lt65

R
9
Quality service for corporate partners
G
Corporate Partner Retention ( Partners from
Previous Class Retained as Active Partners or
On Board for the Future)
Average Apprentices/ Partner
Satisfaction with Year Up
Metric
G
Y
G
Question Based on this apprentices performance,
would you continue relationship with Year Up?
Launched initiative to identify and manage
strategic accounts. In MA, three top partners
account for 51 of current placements.
Early DC challenges have been resolved and 100
of partners renewed for July 07 class.
Partners remain closely linked with program as
employers of YU alumni and future apprenticeship
partners
Comments
Rules

• gt 80 Retention

• gt 4 interns/partner

• Yes gt 90

G

• 70 lt Retention lt 80

• 2 lt interns/partner lt 4

• 85 lt Yes lt 90

Y

• Retention lt 70

• interns/partner lt 2

• Yes lt 85

R
10
Position students for ongoing success
G
Metric
Average Wage
Y
MA and RI on track to meet target. DC made great
improvements on graduate employment.
Improved alumni services will increase college
attendance rates. Pallotta scholarships have
made a major impact in MA.
Wage rate differences noted by city.
Comments
Rules

• gt 85 employed in 4 months

• Average wage gt 15/hr

• gt 40 Attending college within 1 year of
  graduation

G

• 75 lt employed in 4 months lt 85

• 12.50/hr lt Average wage lt 15/hr

• 30 lt Attending college within 1 year of
  graduation lt 40

Y

• Employed in 4 months lt 75

• Average wage lt 12.50/hr

• Attending college within 1 year of graduation lt
  30

R
11
Provide sustainable program infrastructure
Y
Metric
Comments
Strong focus on increasing apprentice rates
across all sites.
Current position (5/07) 7.5M Exceeded target
cash position by 3.2M. Getting closer to Board
goal of 6 months of working capital on hand
Continued improvement in Days Sales Outstanding.
Rules

• Time to collect lt 60 days

• Apprentice pay gt 725/wk

G

• 60 days lt Time to collect lt 90 days

• 650/wk lt Apprentice pay lt 725/wk

Y

• Time to collect gt 90 days

• Apprentice pay lt 650/wk

R
12
Provide sustainable program infrastructure
(continued)
Y
Metric
Year Up Scholars Coverage ( of Students Covered
by YU Scholars)
Y
RI, DC, and NY launching Scholars programs in
07. Scholars targets adjusted to reflect event
sponsorship.
Fundraising across all sites right on
target. Figures do not include any of the
prospectus commitments that were verbally pledged
in March April since they are not officially
booked until June. 
Comments
Rules
G
Y
R
13
Provide sustainable program infrastructure
(continued)
Y
Metric
Cost per Student
G
Y
Each site focused on achieving a long term cost
per head of 14,500 While current projections
include all sites, future metrics will separate
by site
Split Foundations bar into Foundations and
Individuals for 2007.Increased government
presence. Apprentice revenue increasing as a
percentage of total as planned
Comments
Rules

• Cost per student in current year lower than
  previous year

G

• Intern govt funding gt 45

• Cost per student in current year same as previous
  year

Y

• 35 lt Intern govt funding lt 45

• Cost per student in current year higher than
  previous year

R

• Intern govt funding lt 35

14
Financial Summary (through April 30, 2007)
Appendix
INCOME STATEMENT SUMMARY Revenue
Expenses Indiv. Contributions
493,552 Program 2,898,508 Found, Corp,
Pub., Misc 1,860,946 Fundraising
172,530 Internships 1,680,572 Mgt.
Gen 379,566 Total Revenue
4,035,070 Total Expenses 3,450,604
Budget to Actual YTD Actual YTD
Budget Variance Revenue 4,035,070
4,107,112 (72,042) Expenses 3,450,604
3,911,905 (461,301) ADDITIONAL CASH DETAIL
(not reflected on Income Statement) YTD Cash
Receipts Received from Previous Year Pledges
1,547,633 Previous Year Pledges Expected to
be received in 2007
420,366 BALANCE SHEET YTD
Actual Beg. of Year Change Total Assets
18,962,518 12,443,395 6,519,123 Total
Liabilities Net Assets 18,962,518
12,443,395 6,519,123 Cash on 5/31/07
7,507,887
15
Year Up National Update
Appendix

• Launching due diligence research for site
  expansion.
• HBS intern leading summer project to update the
  Dash Board
• Conducting national training for cross site
  operations staff.

• Operations

• Searches in progress Future Executive Directors.
• Hired National Director for Academics Program,
  Finance Coordinator Director of Data Systems
  and Operations
• Hired National Director for Strategic
  Partnerships Development.

• Staffing

• Program

• Pilots with national implications include
  alternative credentialing model, alumni services
  infrastructure, TABE learning assessment, and
  empowerment curriculum.

• Launched cross site Leadership Management
  training program for growing staff of middle
  managers.
• Strengthening professional development procedures
  and introducing job categories and career
  tracking.
• In final stages prototype design for national
  database to improve data collection analysis
  for student tracking, fundraising and contact
  management
• Launching cross site purchase order system
  integrated with company intranet.

• Human Asset Management

• Infrastructure Systems

• National corporate partnerships evolving
  Monster, Bank of America, Perot Systems, State
  Street and Ipswitch.
• Public Launch of Microsoft Partnership
• Involvement of Governors office Governor
  participation Prayer Breakfast and NECN Panel

• Partnership Building

• National Fundraising Wins New Profit (1M),
  Josh Bekenstein (2.5M)
• Largest Donation in Year Up history Jensen
  Family Foundation 5M with 1M incentive for
  reaching 18M goal by September 2007.

16
Year Up Greater Boston Update
Appendix

• Buildout at 93 Summer will take place
  June-September creating capacity for an
  additional learning community (70 students/year)
  and national headquarters functions.

• Operations

• New Admission Forum approach launched to
  consolidate applicant information and facilitate
  improved decisionmaking
• Alumni Association re-launched on May 15 with new
  officers, board members, and committee structure.
  Alumni reunion scheduled for June 9.

• Program Academics

• Staffing

• Two FT instructors departed mid-semester.
  Current focus on recruiting for September class
  and developing new pipeline model for faculty.
• Full-time Events and Communications Manager will
  consolidate expertise for local events

• 15/19 of the Kellogg-funded pilot for students
  with no HS diploma or GED remain. 4 of these
  students have received GED/diploma since starting
  Year Up.
• Initial indications that non-GED attrition
  follows similar pattern to traditional Year Up
  students.

• Students

• 100 of July placements secured as of May 31.
  Continued selling will create contractor
  opportunities for graduates.
• State Street pilot with Investment Operations has
  resulted in FT job offers to all current
  apprentices and increased interest in
  apprenticeship program.
• Consultant leading the documentation of sales and
  client service strategy for site in a box.

• Apprenticeships

• Microsoft relationship officially launched in
  early May next steps include rolling out
  certification training/testing services for YU
  staff, students, and alumni
• Increased visibility in Q2 with Governors Prayer
  Breakfast WBZ, NECN, and Cuencavision,
• Wins MA State Budget (400K), Workforce
  Competitiveness Trust Fund (500K/3 years),
  United Way (140K/3 years), Marathon (40K),
  Ludcke (50K), Bilezikian (20K), Babson (10K)
• June Prospects Drive Fore Success Golf
  Tournament (200K) Bank of America (200K)
• Upcoming Know Your Donor survey will assist in
  targeting cultivation
• and cultivation efforts

17
Year Up Providence Update
Appendix

• Graduation planned for August 1st. Likely
  speaker Dean Esserman, Providence Police Chief.
• CCRI 12-credit articulation agreement secured.
  Johnson Wales draft dual-enrollment agreement
  still in our hands for review.

• Program

• New junior tech instructor, James Angell,
  recently hired. Hes a YU RI Class 2 grad.
• New site leader, Joe Gerena, helping to ensure
  focus on high support and retention

• Team

• Class of July 2007 25 of 34 students retained
  with two months to go (74).
• Class of January 2008 31 of 36 students
  retained after three months (86).

• Students

• Working to secure 31 apprenticeships for July.
  Current gap appears to be 3 4 apprentices. New
  partners signed on include Gilbane (new CIO
  renewed), Collette Vacations and Hasbro.
• Still have not re-upped with the State of RI.
  They were one of our largest partners, with 3 4
  apprentices per class, but the current state
  budget crisis is affecting their ability to work
  with us. Also lost the RIEDC because theyre
  outsourcing IT.
• Still pursuing other prospects APC, BCBS RI,
  Brown University, EDS, Edwards Angell, FM
  Global, HinckleyAllen, and Unicom.

• Apprenticeships

• Wins 60K from State WIBs, 20K individuals,
  5K Horton fund, 5K APC, 5K in-kind clothes
• Pending Federal appropriations (700K), RI
  Dept. of Adult Education (176K), RI Foundation
  (50K), RI General Assembly (44K), Bank of
  America Foundation (25K), Kimball Foundation
  (20K), TriMix Foundation (20K),
  Grimshaw-Gudewicz Foundation (15K), and Robert
  Stoico/FIRSTFED Charitable Trust (10K).
• Individuals Currently working on developing
  relationships with Liz Chace, Brad Faxon, Rick
  Bready, Shivan Subramaniam, Bob Savoie, Bill
  Daugherty
• Advisory Board Recently added Pete Hayes of
  Hayes Sherry Real Estate. Working to add more
  new members.

• Fundraising Board Dev

18
Appendix
Year Up Washington, DC Update
19
Year Up New York City Update

• Hosted first fundraiser/cultivation event where
  we honored a mentor and a corporate partner --
  Merrill Lynch
• Hosted JP Morgan Chase Day on 6-1-07, Lehman
  Brothers Day 6-8-07, Merrill Lynch Day on 6-15-07
  and Towerbrook Day on 6-12-07
• First NYC Graduation scheduled for 7-30-07 at
  Embassy Suites Hotel in the Financial Center

• Operations

• Program Academics

• Final review of articulation agreement with Pace
  University where students can receive up to 16
  transferable college credits from Pace University
• Started first Investment Operations class with
  eleven students
• Taking thirty students to Washington DC site
  trip sponsored by Edwin Gould Foundation and Tides

• Hired Director of Cultivation and Special Events,
  Karen Fleshman
• Hired consultant to scope program space options
  for September 2008
• Currently recruiting instructors, FAO Schwarz
  Fellow and Director of Operations

• Staffing

• 38 students started the program in March 2007 and
  there are currently 28 students in the program
  (74 retention)
• September 2006 class started with 24 students and
  we are currently at 17 students (71 retention)
• Have over 100 interest forms form the September
  2007 class

• Students

• Secured IT apprenticeships with American Express
  and Bank of America
• Secured Investment Operations apprenticeships
  with Merrill Lynch, Lehman Brothers and Morgan
  Stanley
• In discussions with Citigroup, Cisco, IBM,
  Centerline Capital Group and Bear Stearns

• Apprenticeships