America Needs Baldrige!

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America Needs Baldrige!

• Larry Potterfield
• Founder and CEO

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Please Accept My Apology
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Why Baldrige?

• Consistent, high-quality service
• Sustainability
• Management framework

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Leadership

• From an organizational perspective
• 15-Point Leadership Checklist

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About MidwayUSA

• Family-owned, established 1977
• Catalog and internet sporting goods retailer
• 350 employees
• 100,000 products
• 700 vendors
• 1.7 million packages in 2009

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Vision To be the best-run
Vision To be the best-run business in America for
the benefit of our Customers
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Company Goals
Customer Satisfaction Employee Satisfaction
Vendor Satisfaction Shareholder
Satisfaction
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Goal Performance
Customer Satisfaction Employee
Satisfaction Vendor Satisfaction
Shareholder Satisfaction
93
82
95
100
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The Leadership Checklist
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The Leadership Checklist

1. Accept and adopt the Baldrige criteria

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The Leadership Checklist

1. Accept and adopt the Baldrige criteria
2. Learn the Baldrige criteria

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The Leadership Checklist

1. Accept and adopt the Baldrige criteria
2. Learn the Baldrige criteria
3. Set a grand vision

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Values
Company Values
Personal Values

• Company Values
• Visionary Leadership
• Customer-Driven Excellence
• Organizational and Personal Learning
• Valuing Employees and Partners
• Agility
• Focus on the Future
• Managing for Innovation
• Management by Fact
• Societal Responsibility
• Focus on Results and Creating Value
• Systems Perspective

• Personal Values - Code of Conduct
• A high level of integrity and honesty at all
  times
• Respect for all stakeholders
• Strict adherence to all laws, regulations and
  Company policies
• Fairness in all dealings
• Loyalty to the Company and coworkers
• Candor with respect
• Teamwork through participation
• Conduct worth of your trust and confidence
• Friendly, helpful and courteous behavior
• The promotion of safety through actions and
  instructions

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Mission Statement
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The Leadership Checklist

• Accept and adopt the Baldrige criteria
• Learn the Baldrige criteria
• Set a grand vision
• Determine key processes
• Determine key stakeholders
• Determine key stakeholder requirements
• Set organizational goals
• Establish key measures
• Strategic planning

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The Leadership Checklist

1. Accept and adopt the Baldrige criteria
2. Learn the Baldrige criteria
3. Set a grand vision
4. Determine key processes
5. Determine key stakeholders
6. Determine key stakeholder requirements
7. Set organizational goals
8. Establish key measures
9. Strategic planning
10. Communication plan

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The Leadership Checklist

• Accept and adopt the Baldrige criteria
• Learn the Baldrige criteria
• Set a grand vision
• Determine key processes
• Determine key stakeholders
• Determine key stakeholder requirements
• Set organizational goals
• Establish key measures
• Strategic planning
• Communication plan
• Review results
• Accountability
• Legal, ethical and regulatory compliance
• Identify key communities
• Support key communities

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EverytownUSA Community of Excellence

• Baldrige Performance Excellence Group
• You gotta join us!

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America Needs Baldrige!

• Larry Potterfield
• Founder and CEO