Milind Dhongade

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Milind Dhongade dmilind_at_computer-home.co
m
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Computer Home Group Group Companies

• Computer Home Private Limited.
• Sale of Hardware / Software in Domestic market

Real Time Services Services and Support wing of
Computer Home
www.computer-home.com
Clarion International FZE., Sharjah Marketing arm
for gulf region
Penta Computing Private Limited. Software
Consulting House
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Computer Home Mission Statement
Helping our customers to transform their
Business Vision into Reality with State of
Art Technology Solution
www.computer-home.com
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Catalyst SmartDesk Manager
www.computer-home.com
Catalyst Smart Desk Manager Version 1.2
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Catalyst SmartDesk Manager

• Used in conjunction with Acers CiRIMS
• Fully Web based software
• Role based users definition
• (Administrartor,Engineer,Logistics,Reception)
• Desired Work Flows are implemented
• User friendly Application
• Improves operational efficiency drastically
• Effective Reports for monitoring
• Export facility in Excel format
• Automated daily back up
• Powerful Management Tool for Service Center

www.computer-home.com
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Catalyst SmartDesk Manager
www.computer-home.com
Process starts once Call is accepted in CIRIMS
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Catalyst SmartDesk Manager
Go to show details (SD) page
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Catalyst SmartDesk Manager
www.computer-home.com
Save the desired Case ID in HTML format on PC
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Catalyst SmartDesk Manager
www.computer-home.com
Run the import utility of SmartDesk Manager to
get all case details of customer
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Catalyst SmartDesk Manager
www.computer-home.com
Data Imported gets stored in SmartDesk and the
call gets displayed in red color, as new call is
displayed in red color. Now this has to be
allocated to concerned engineer for further
action.
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Catalyst SmartDesk Manager
www.computer-home.com
You can print the job card or call slip with all
relevant details of customer and call. This will
be handed over to customer and ask him to get
this at the time of delivery after repairs.
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Catalyst SmartDesk Manager
www.computer-home.com
This is how the Job Card printing looks like ..
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Catalyst SmartDesk Manager
www.computer-home.com
Based on testing of Laptop, one needs to update
the information in SmartDesk for parts ordered,
parts received or call closed. Parallely CiRIMS
also needs to be updated. Depending on the status
call list gets displayed in various color codes.
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Catalyst SmartDesk Manager
www.computer-home.com
With different color coding, one can get the
status of total calls in one screen. Corrective
actions can be taken immediately. Various filters
can be applied to get selective information at a
glance.
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Catalyst SmartDesk Manager
www.computer-home.com
Once the replacement part is received, it
automatically goes to Fault Tag List. Fault Tags
can be printed directly from system for the
faulty parts which are to be sent to Acer with
required details. We can accurately trace the
faulty parts.
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Catalyst SmartDesk Manager
www.computer-home.com
This is how Fault Tags printing happens !
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Catalyst SmartDesk Manager

• Management Reports available
• - Based on Customer name
• - Based on Model Number
• - Based on Sr. No. of laptop
• - Based on Part number ordered
• - Based on Call Received date
• - Based on Call Closed date
• - Based on Case ID
• - Based on Job Card number
• - Based on Fault Tag number
• - Based on RMA number

www.computer-home.com
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Catalyst SmartDesk Manager

• Billing Module
• - Generate list of calls done for the month
• - Generate all the details required for Acer
  Bill
• - Generate final Bill to be sent to Acer
• - No mistakes in Billing as it is all Automatic

www.computer-home.com
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Catalyst SmartDesk Manager

• Benefits
• 100 Accuracy Avoids manual mistakes
• 70 Time Savings during life cycle of service
  call management.
• Special feature Automatic daily back-up, at
  desired location, with Email confirmation to the
  owner.

www.computer-home.com
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Catalyst SmartDesk Manager

• For more Details Contact
• Milind Dhongade
• Computer Home Pvt. Ltd.
• 562, Vrundavan Society, Navi Peth,
• Near Mhatre Bridge, Pune 411 030.
• Maharashtra India.
• Ph. 91 20 24327328, 9, 32544448
• Mobile [phone]
• dmilind_at_computer-home.com
• Vishwas Kulkarni
• Mobile [phone]
• kvish_at_computer-home.com

www.computer-home.com
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Computer Home
www.computer-home.com
WE ENJOY CHALLANGES
Do visit us at www.computer-home.com