assessment of urgency, the Clinics will contact

1
Issue 1
Outpatients at St. Vincents a new way of working

• assessment of urgency, the Clinics will contact
• your practice and request the additional
• information required.
• 4. Lead Nurse a contact point for GPs.
• In addition to performing the prioritisation of
• appointments, each Lead Nurses also acts as a
• contact point for the Clinic. GPs can telephone
• the Lead Nurse if the appointment given is not
• appropriate or when rapid access to the clinic is
  
• required.
• 5. A greater clinic focus on discharge back to
• referring GPs with the aim of avoiding endless
• review visits which do not contribute to the
• management of the patient.
• 6. A short and reliable turn around time for
• clinic correspondence. This varies with changes
• in demand but our aim is to keep the turn-around
• time within 5 working days.
• 7. Greater attention placed on getting the

• Like many large public hospital outpatient
• departments, St. Vincents Clinics will see
• over 60,000 patient in 2005. In keeping with
• innovations in hospitals around Australia, we
• are therefore making major changes to
• improve the experience for patients, GPs and
• staff.
• The most significant change is the
• appointment of a Lead Nurse to each of the
• medical specialty groups.
•  
• but what does this mean for GPs?
•  
• Prioritising all referrals.
• All referrals will be prioritised by the Clinic
• Lead Nurse based on an assessment of
• urgency. The result will be appointments
• made faster and relevant investigations

Contact Red Blue News via Blake Spring on 9288
3492 or blake.spring_at_svhm.org.au
2

• Important Contact Information
• St. Vincents Clinics Referral
• Ph 03 9288 3475 Fax [phone]
• Clinic Lead Nurses Call 03 9288 3475

Specialty Head of Clinic Lead Nurse
Breast Endocrine Mr. Patrick Hayes Ms. Carmel Miller
Cardiology Dr. David Prior Ms. Genevieve Law
Colorectal Surg Mr. Rod Woods Ms. Carmel Miller
Dermatology Dr. Chris Baker Ms. Leonie Hill
Endocrinology Dr. Warrick Inder Mr. Chris Uren
ENT Mr. Tim Baker Ms. Kylie Powell
Gastroenterology Dr. Andrew Taylor Ms. Carmel Miller
General Medicine Dr. Tim Lightfoot Ms. Genevieve Law
Haematology Dr. Robin Filshie Mr. Chris Uren
Hepatobiliary Mr. Simon Banting Ms. Kylie Powell
Specialty Head of Clinic Lead Nurse
Infectious Diseases Dr. John Daffy Ms. Genevieve Law
Nephrology Dr. Hilton Gock Mr. Chris Uren
Neurology Dr. Mark Cook Ms. Leonie Hill
Neurosurgery Mr. Michael Murphy Mr. Chris Uren
Orthopaedics Ms. Anita Boecksteiner Ms. Rosa Briffa
Plastics Mr. Tim Bennett Ms. Kylie Powell
Respiratory Dr. Matthew Conron Ms. Rosa Briffa
Rheumatology Dr. Evange Romas Ms. Rosa Briffa
Urology Ms. Cathy Temelcos Ms. Kylie Powell
Vascular Surg Mr. Mark Lovelock Ms. Kylie Powell
Catherine McCarthy Clinics Business Manager St.
Vincents Hospital Melbourne 03 9288 3484
Dr. David Isaac GP Liaison Consultant St.
Vincents Hospital Melbourne 03 9288 3208
Clinic Referral Templates
1. Appointment Request Fax Pro-Forma To obtain a
copy of our preferred Appointment Request Fax
Pro-Forma, please contact the clinics on 03 9288
3475. An online version will be available to
download shortly. 2. Medical Director Referral
Template The Medical Director template for
referrals is available from your Divisional IT
Officer
Inner East Melbourne Division Judy McIllreeMob
0412 400 717Email judym_at_iemdgp.com.au
Melbourne DivisionGraeme BerryMob 0413 034
397Email graeme.berry_at_mdgp.com.au
Feedback? Contact Blake Spring 9288 3492
Contact Red Blue News via Blake Spring on 9288
3492 or blake.spring_at_svhm.org.au