Speaking a Different Language?

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Speaking a Different Language?

• Andy Ekinsmyth
• West Sussex County Council

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This talk will cover

• The key outputs of our street scene and Household
  Survey consultations
• How the public and engineers speak a different
  language
• How we might align delivery to meet public
  aspirations

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Basic Difference

• The function i.e. what it does
• Whether it looks and feels right
• Contradiction between whether the design is for
  form or function.

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Objectives

• Safety statutory obligation, user needs
• Serviceability availability, integrity,
  reliability, condition.
• Sustainability costs, value to the community,
  environmental contribution

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Parking Issues
Not Good
Good
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What do our customers think?
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What do our customers think?
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Engineer Speak - Roads

• Cracking
• Crazing
• Spalling
• De-lamination
• Edge breaks
• Pot holes

• Rutting
• Thrust
• Heave
• SCRIM
• Deflection
• Fatting up

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Everybody Else

• Good
• Bad
• OK
• And others phrases!

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Our Other Problem

The lack of it!
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Improvements During Maintenance Work?

• 47 of respondents indicated that street scene
  should be improved whilst 53 did not.

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What are we doing?

• Roads and footways timing of works, choice of
  materials, addressing funding issues (prudential
  borrowing)
• Grass cutting increased frequency
• Co-ordination of roadworks TMA, road works
  database, work with utilities, long term
  planning.

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What are we doing?

• Parking effective enforcement / parking zones,
  TMA
• Trees and hedges a difficult one but we are
  working on it

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Service Delivery

• Match our service type and level to customer
  needs
• Maintain a record of what materials are suitable
  in specific locations
• Keep a stock of those materials for use
• Determine where a 2nd visit to emergency response
  is warranted.
• New contract arrangements to achieve this

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