Toyota Vehicle Delivery Enhancement - PowerPoint PPT Presentation

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Toyota Vehicle Delivery Enhancement

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Toyota Vehicle Delivery Enhancement Course Objectives To gain a better understanding of the features or controls that your customers say are difficult to understand ... – PowerPoint PPT presentation

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Title: Toyota Vehicle Delivery Enhancement


1
Toyota Vehicle Delivery Enhancement
  • Course Objectives
  • To gain a better understanding of the features or
    controls that your customers say are difficult to
    understand or use.
  • To acquire new presentation techniques to
    minimize your customers concerns with those
    features that are difficult to understand and use.

2
Solutions
  • The video you are about to see contains
    interviews of several Sales Managers and Sales
    Consultants providing their take on the vehicle
    delivery process.
  • Record key points in your participant and be
    prepared to answer the questions posed on the
    video that is outlined in your participant guide.

3
Sales Consultants and Sales Managers
4
Customer Issues
  • This next video takes a look at the features that
    customers report having difficult using.
  • Be prepared to answer the questions posed on p. 8
    of your participant guide.

5
Owners
6
Cruise Control Functions
  • The video you are about to see provides you with
    a detailed description of how you can demonstrate
    cruise control to your customers.
  • Pay keen attention to the functions the video
    explains as well as how you can explain those
    functions in your own words.

7
Cruise Control
8
Wipers Washer Controls
  • Research has indicated that 53 of Toyota
    customers reporting, find wipers and washer
    controls confusing.
  • Watch the video and identify key points for
    explaining wipers and washer functions and come
    up with your own way of how you could explain
    them.

9
Wipers Washers
10
Heating, Ventilation and Air Conditioning (HVAC)
  • The final video today covers how a RAV4 HVAC
    system could be explained.
  • Similarly to the previous exercises, you will be
    asked to identify the functions used in the video
    to demonstrate the functions.

11
HVAC
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