Obtaining Discretionary Effort from Your Staff

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Obtaining Discretionary Effort from Your Staff

• Phillip Rosebrook
• Business Mentors

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Definition

• discretionary adj1. giving somebody the
  freedom to make a decision according to
  individual circumstances2. given according to
  the merits of an individual case, rather than
  being provided or awarded automatically3. able
  to be used as desired without any stipulations
• My Definition
• Anything more than what is required for
  employment

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Where to Start?

• Right people
• Right system
• Give tools to succeed
• Provide feedback

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Hiring

• Proper screening process
• Good advertising
• Selection and interviews
• Always check references
• Performance expectations
• Job descriptions
• Quantifiable benchmarks

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Feedback

• 30/60/90 Reviews
• Annual performance appraisal
• 360 Review
• MBWA
• Formalized process

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Informal Feedback

• Recognize worthwhile achievement
• Praise publicly and often
• Become a cheerleader
• Criticize privately

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Stars
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Communication

• Company Meetings
• One of the most important team building
  opportunities
• Overlooked element of organizational dynamics
• Impacts customers and employees

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Company Meetings

• Company business
• Vision
• Goal updates
• Divisional reports
• Upcoming activities

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Meeting Agenda Cont

• New staff Introductions
• Victories
• Upcoming activities

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Events

• Create social evnts
• Involve families
• Community service
• Reward for goal achievement

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Divisional Communication

• Team involvement
• Internal training
• Project reviews and assessment
• Divisional performance challenges
• Team building
• Social opportunities
• Lunch as a reward
• Names, slogans, etc

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Upward Mobility

• Allow staff to see a future
• Training opportunities
• Invest in your people
• Post openings
• Explain steps to move up
• Beware of Peters Principle

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Compensation

• Pay is important but not the most
• Pay at least average but not too much
• Provide incentives
• Make measurements clear
• Easy to understand
• Update status often
• Pay what you commit to

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Company Culture

• Just the way we do things round here
• Service and quality
• Provide work that employees are proud of
• Exceptional service can be a sustainable
  advantage
• Makes work fun
• How does your company feel

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Community Involvement

• Give staff an outlet for service
• Allow staff a say in giving
• Create a balance - not too much
• Have a plan and budget each year

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Staff Quality of Life Issues

• You cannot be at work thinking about home and at
  home thinking about work. Zig Ziglar
• Financial education - Dave Ramsay
• Insurance
• Tuition reimbursement programs
• Scholarship program
• Counseling services

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Leadership

• Positive Passion
• Smile and have fun
• Admit your mistakes
• Be humble
• Be a good citizen
• Be a person of virtue and company with values

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What Kind of Boss Would You Want?
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Benefits

• Longevity and experience
• New staff in tight labor markets
• Free agents gravitate to winning teams
• Better customer service
• Ever ask a carpenter to clean a wall or extract
  at 200 AM?
• Improved margins
• Employees work FOR your success

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Your Obligation as an Employer

• Your family
• Employees families
• Healthcare
• Retirement
• Childrens education
• Citizen of your community

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Results

• Create a truly exceptional company
• Create a legacy for your family, your employees
  and your community