Driver Performance Feedback (

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Driver Performance Feedback(Hows My Driving?)

• The key to improving productivity and safety
  results

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Did You Know?
Employee Injuries
Investigations
Litigation
Crash
Lost Customers
Down Time
There are many crash related costs beyond what
your insurance covers
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Out of Pocket Costs

• Uninsured costs are estimated to range from 4 to
  7 times the actual settlement
• These costs come out of a companys profits
  unless they are specifically budgeted
• Down time, customer upset, employee morale and
  investigations add up quickly

Any reduction in crashes will save a lot of money
for your company
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Some Crashes Cost More

• Rear End Collisions
• Merging/Passing Collisions
• Intersection Collisions
• Speed-Aggravated Collisions (fatalities)

• These crashes are unusually expensive and can
  lead to lawsuits or criminal charges

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Key Behaviors tied to Costly Crashes

• Tailgating
• Improper lane changes
• Running red lights or stop signs
• Traveling too fast for conditions

You need an Early Warning System to spot
behaviors before crashes happen
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Decals Early Warning System

• Risk taking behavior leads to accidents so
• If you identify risk taking behaviors, and
• Take action to assist drivers, then
• Crash rates will go down

Its is about helping drivers do their best
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Attitude Not Ability

• Most commercial vehicle accidents are a result of
  the drivers behavior--not ability
• SafetyFirst provides the opportunity to change
  behavior before it results in a costly accident
• Plain talk with drivers about their performance
  will make a difference theyll recognize it, too

Coaching can improve driver motivation and
retention
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SafetyFirst

• Heres how the program works to reduce the number
  of crashes

and their associated costs
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The Program at a Glance

• Decals are placed on rear of commercial vehicles
  (vans, pickups, delivery trucks, tractor
  trailers, etc.) that encourage motorists to
  report risk taking behaviors.
• Calls are checked for accuracy and sent to the
  fleet for investigation.
• Drivers who need help are coached or trained.

Accidents are avoided 20-60 reductions in
crash frequency!
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A unique vehicle number is used to identify each
car/truck in the program We say Safety is My
Goal not Check Up On Me
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SafetyFirsts Call Center

• 24hr, 7 day, 365 days per year
• Staffed by trained professionals
• Screen out crank calls or calls without caller
  identity

Some other programs use voicemail, automated
messaging systems or contracted tele-marketers
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SafetyFirst Provides

• Timely, credible information that highlights risk
  taking by drivers before accidents happen.
• Careful review of each call to ensure credibility
  we politely interrogate each caller to learn
  precisely what happened on the road.

Other vendors simply repeat the callers
allegations without investigation
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Immediate Notification

• SafetyFirst is live on the Internet
• We provide immediate notification to companies of
  incident reports - - either electronically
  (e-mail), or by fax

SafetyFirst can transmit reports to multiple
locations
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Detailed Reporting

• Corporate reports give an overview of performance

Regional reports compare the companys divisions
Division reports allow managers to monitor a
variety of locations within their area
Location Reports pinpoint performance at the
source
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Statistically . . .

• 80 of drivers never receive a complaint
• 10 will receive one incident report
• The remaining 10 of drivers receive two or more
  incident reports

Drivers who get multiple complaints are at much
higher risk to be in a crash
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Reports are Returned

• After discussion with the driver, it is critical
  that reports are sent back to us
• This enables us to construct your management
  summary reports and identify drivers whove had
  repeat complaints

Documenting the action taken may help defend
your commitment to safety
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Why the Program Works...

• The program singles out drivers who need the most
  help from management
• The program highlights specific risk taking
  behaviors that lead to costly crashes
• Coaching aids/tools are provided to help modify
  drivers behaviors

Drivers pay attention to their performance
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SafetyFirst Enables You To

• Train, as needed, the right drivers at the right
  time on the right topics
• Select at-risk drivers for follow up Driver
  Abstracts (MVRs)
• Identify at-risk drivers prior to losses
• Instill accountability while helping drivers to
  perform their best

Coaching drivers helps lower costs
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Cost Financial Impact

• Cost covered by insurer provides
• Enrollment by SafetyFirst staff
• Implementation and support materials
• Coaching tools for managers
• Accident avoidance fact sheets for drivers
• Report Analysis by SafetyFirst
• Real time data at website (ad hoc reporting)

Some vendors have hidden costs
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Cost Financial Impact

• Six insurance carriers have studied the financial
  impact of this type of program
• The studies suggest a range of 20 to 40
  reduction in frequency
• The most recent study also concluded that vendor
  selection makes a difference SafetyFirst scored
  1 in all categories service, savings, etc.

SafetyFirst Because Results Count
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Contact Us for More Information
Contact
Paul Farrell Dir. Of Marketing SafetyFirst 201.816
.9200
www.safeteefirst.com www.oscersystem.com
SafetyFirst Because Results Count