Lessons Learned

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Lessons Learned

• Jill Jackson
• Director of Testing
• San Juan College
• Farmington, New Mexico

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Background

• New to testing
• New Testing Center
• Research Based
• Data Driven
• Customer Service highest priority

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Research Best Practices

• Websites
• NCTA Conference
• List Serve Wiki
• Visits to other sites
• Ask questions

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Understand testing on your campus

• Survey the campus
• Use Presidential backing

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Compile the results

• Create a master list
• Make a plan
• Potential testing

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Internal Assessment
Testing transferred from Counseling Center New
testing added by SJC Testing Center Testing that
a SJC Department has requested the SCJ Testing
Center take over Testing provided by an
individual Testing to remain in a SJC Department
Results
Vendor Test Name Primary User Purpose Type and length Current Administrator Dates Approximate Annual Volume Cost Fee charged by SJC and/or Testing Company Revenue Notes
ACT ACT College Entrance HS students from around the area Entrance requirement for many colleges and universities. SJC accepts high scores for credit. PP 4.25 hours, 5 hours with writing section Ken Kernagis 22-OCT-0510-DEC-0511-FEB-0608-APR-0610-JUN-06 28-OCT-06 9-DEC-06 10-FEB-07 14-APR-07 9-JUN-07 700 Operating costs Charged directly by the testing company. Fees paid directly by the vendor to the proctor/examiners. Saturday administration with a proctor staff of 8-16 people. SJC room rental fees could apply to be paid by vendor.
ACT ASE Automotive Service Excellence Automotive Certification of various levels of automotive competence CBT varies Testing Center Jan-Feb 2006 Jul-Aug 2006 With ACT Authorized Testing Center total Standard Testing Center operating costs Charged directly by the testing company. SJC earns 10 per hour of administration.
ACT Compass/ESL Internet Testing Other Institutions This is used by many other colleges and universities for placement of students into appropriate course levels. IBT Testing Center Year round by appointment Not known new addition Standard Testing Center operating costs Charged directly by ACT. TBD
ACT Authorized Testing Center Various including ASE, CDR, ADA, TSA, ASWB, NMTCB General Public Generally certification testing CBT Testing Center Year round 120 Standard Testing Center operating costs ACT fee varies with the test. Examinees register directly with ACT Varies. This company is generally a good source of revenue for the TC. TC contracts to have two computers available three days per week.
ACT Work Keys Business, Education, Industry, etc. Job skills assessment system. This has been designated as the assessment of choice by the Governors Office of Workforce Training and Development in conjunction with the Commission on Higher Education PP and CBT (The TC has added the CBT exams) Testing Center in cooperation with Business Industry Year round New program Standard operating costs for CBT. Cost and price vary set by vendor. Varies with the exam. Set by the vendor. To be determined. Paper/pencil exams could be added there are some substantial start-up fees. This will work in partnership with the Business Industry Training Center
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Create or update your mission statement

• Align with campus mission
• Align with strategic plan
• Memorable

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Understand your market

• On and off campus
• Peers
• Competition

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Participate in campus initiatives

• Accreditation
• Continuous Quality Improvement
• Activities
• Committees

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Engage in Systems Thinking by creating a System
Map

• Proven values include
• Complex problems that involve many people - see
  the big picture and not just their part of it
• Recurring problems or those that have been made
  worse by past attempts to fix them
• Issues where an action affects (or is affected
  by) another issue and
• Problems whose solutions are not obvious.

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Create a System Map of your Testing Center

• Visual diagram of
• entire operation
• Plan for new initiatives
• Understand budget needs
• Strategic planning tool

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Policies and Procedures

• Clear and concise
• Administrative support
• Logical, not arbitrary
• Up to date
• Communicate

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Use Process Mapping

• Study and refine
• processes
• Simplify
• Clarify

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We changed to twice per week testing to offer
more options and to try to increase our pass rate
GED Testing Fall 2006

• You must register by the Friday prior to the
  exam. Pay the fee at the SJC Business Office,
  then visit the SJC Testing Center to complete the
  required paperwork
• Two forms of ID are required to test. One must be
  a government issued Photo ID.
• Do NOT bring personal belongings, especially
  purses, cell phones and other electronic devices
• Be at least 30 minutes early to your exam
• You must call at least 24 hours in advance to
  cancel or reschedule

• Choose a combination of dates below to complete
  your exam ç

• Wednesday MorningWriting and Math
• 815 AM-1015 AM Writing
• 1030 AM-1200 PM Mathematics
• August 23 Sept. 6 20 October 4 18 Nov. 1
  15 Dec. 6

• Thursday AfternoonReading, Social Studies,
  Science
• 1230 PM-135 PM Reading
• 150 PM-300 PM Social Studies
• 315 PM-435 PM Science
• August 24 Sept. 7 21 October 5 19 Nov. 2
  16 Dec. 7

• Wednesday MorningReading, Social Studies,
  Science
• 815 AM-920 AM Reading
• 935 AM-1045 AM Social Studies
• 1100 AM-1220 PM Science
• August 30 Sept. 13 27 October 11 25 Nov. 8
  29 Dec. 13

• Thursday AfternoonWriting and Math
• 1245 PM-245 PM Writing
• 300 PM-430 PM Mathematics
• August 31 Sept. 14 28 October 12 26 Nov. 9
  30 Dec. 14

San Juan College Testing Center 4601 College
Blvd. Room 7132 -Information Technology
Building Farmington, New Mexico 87402 (505)
566-3329 or 566-3139 testingcenter_at_sanjuancoll
ege.edu
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Develop collaborative relationships with other
campus departments

• Schools
• Business Industry
• Training
• Business Office
• Counseling/Advising

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Thank you for your time