Mobile Life: People-focused innovations in mobile services

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Mobile Life People-focused innovations in
mobile services

• Kristina Höök
• Professor in Human-Machine Interaction
• Stockholm University/KTH
• SICS (Swedish Institute of Computer Science)

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The second revolution!

• mobility
• ubiquitous computing (ubicomp), disappearing
  computer, ambient intelligence, ...

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Challenges

• visualising the electronic landscape
• digital layer is invisible and hard to grasp,
  there is not necessarily a visible interface
• baby interfaces
• small screen, small buttons
• context of use
• not in the office, noisy environments, out in the
  "wild"
• realistic usage situations
• laboratory testing becomes meaningless, small
  bursts of usage throughout the day require new
  methods

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GeoNotes posting notes at geographical positions
Per Persson, Petra Sundström and Fredrik Espinoza
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78 users, 1 month, 283 notes, 84 placelabels, 28
access points
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Hocman ad-hoc transfer during quick encounters
Mattias Esbjörnsson, Oskar Juhlin and Mattias
Östergren
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MobiTip transfering tips via BlueTooth
Martin Svensson, Kristina Höök, Rickard Cöster
and Åsa Rudström
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Back-seat gaming connecting places with stories
Liselott Brunnberg, Oskar Juhlin, Mattias
Östergren
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eMoto bodily interaction to express emotions
Petra Sundström, Anna Ståhl, Kristina Höök
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Ubiquitous graphics
Johan Sanneblad and Lars Erik Holmquist
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OpenTrek OS for shared games
Johan Sanneblad and Lars Erik Holmquist
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Methods
Fantastic product!
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Persona (Cooper 1999)
Sandra is a confident 29 year old woman who
likes to spend time with her friends and family.
She works as a trainee at a city planning office
in Stockholm. Sandra does not care about how
things work technically, but she likes new cool
technological features and she is very happy with
her new mobile phone that has a camera and MMS
functionality.
Used for eMoto
Petra Sundström, Anna Ståhl, Kristina Höök
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Ethnography (quick and dirty)
Åsa Rudström
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Cultural probe (Gaver et al. 1999)
Kristina Höök, Petra Sundström, Anna Ståhl et al.
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Cultural probe for evaluation
To subjects
To partner
Petra Sundström, Anna Ståhl, Kristina Höök
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Summary

• seamful design
• think outside the box
• design specifically for some well-defined user
  group
• involve users at all stages
• evaluate properly in the wild
• methods do not have to be expensive! nor boring!

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Examples from Mobile Life

• http//www.mobile-life.org