Six Sigma MEPRS Management Metrics

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Six Sigma MEPRS Management Metrics

• TMA MEPRS Program Office
• Management Control and Financial Studies Division

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• By the end of this presentation, you will be able
  to
• Describe the origin and goals of Six Sigma
• Identify how Six Sigma is used in healthcare and
  other industries
• Understand and correctly interpret the S2M3 tool
• Understand how individual MTF characteristics can
  affect its position among its peer group/cohort.
• Locate tools to help you begin exploring data
  quality opportunities

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• Six Sigma in Healthcare
• Using Lean Six Sigma, Morton Plant Hospital in
  Clearwater, FL, improved patient satisfaction
  over 50, reduced emergency department length of
  service by 21, and recovered over 4 million in
  cost of quality (aka rework).
• Kaiser Permanente Colorado used Lean Six Sigma to
  evaluate and improve Medicaid enrollment
  processes. A three-month project resulted in a 45
  percent gain in Medicaid membership while
  increasing Medicaid revenue by more than 1
  million annually.
• The Nebraska Medical Center used Six Sigma to
  improve the completeness and availability of
  physician orders for patients the project
  occurred within a Six Sigma program that has
  returned about 7.5 million in savings.

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Mean/Avg
Mean minus 1 St Dev
Mean plus 1 St Dev
The Bell Curve
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Graph 1
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Graph 2
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Madigan
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For a little over 950,000 scripts, we would
expect the expenses to be around 8,250,000 1
but at Madigan for the same number of scripts,
the expenses are around 11,500,000 2.
Graph 3
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• You can now
• Describe the origin and goals of Six Sigma
• Identify how Six Sigma is used in healthcare and
  other industries
• Understand and correctly interpret the S2M3 tool
• Understand how individual MTF characteristics can
  affect its position among its peer group/cohort.
• Locate tools to help you begin exploring data
  quality opportunities

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Six Sigma MEPRS Management Metrics (S2M3)
Questions?