Journey to Product Excellence

1
Journey to Product Excellence

• Shawna Wilkerson
• Sr. Product Manager

2
Topics

• Operational Excellence Projects, Impact and
  Timing
• Process Standardization and accountability
• Design Excellence Improvements

3
Six Sigma methods
Method
Utilized for . . .
Lean Thinking

• Inventory Reduction
• Cycle Time Reduction
• Removing non-value-added steps
• Removing Waste

Six Sigma (DMAIC)

• Improving Existing Products/Processes and
  Services
• Root Causes,
• Eliminating Defects

Current Products
Design Excellence

• New Products, Processes and Services
• Designing new systems when Incremental
  Improvement Cannot Close the Gap
• Using DFSS tools, including strong VOC rigor to
  design for differentiation

Future Products
4
DET Project Successes
Project Results
CUBIE Hardware gt7000 units remediated continuing into FY08 and FY09
Bio ID Cloudy Lens 6000 BioIDs refurbed to date
Western Digital disk array Remediation complete
CD Duplication Making disks in-house since Jan 07, Error rate near zero
BioID Security All 2300 accounts remediated, nearly all by remote Regedit fix
Carousel Drawer Mis-pocketing More reliable sensor replaced old sensor, in stock and being placed in field under PMs
Non-Pike Motherboard Remediation complete
5
Projects Near Realization
Project Phase Metrics
Connect Analyze Phase scans between lock-up Service Time
LCD Touchscreen Failures Analyze Phase of Out of Box Failures
MiniDrawer Improve Phase Service Time
6
New Projects
Project Phase Metrics
MS3500 Reliability Measure Phase Out Of Box Failure rate for MS3500
Long-Term Data Team Measure Phase Develop a system to collect the right data to measure our success and to find the largest opportunities
Hard Drive Measure Phase Reduce Hard Drive/Image failures
7
Topics

• Operational Excellence Projects, Impact and
  Timing
• Process Standardization and accountability
• Design Excellence Improvements

8
Global Development Process New System Approach
9
GDP Key Enhancements

• Scaling Concept Risk based
• Risk Management throughout
• New Phase 0 Concept Generation
• Updated Phase 1 Concept Definition
• To include Validation of User Needs
• Shifting Activities Earlier in the process
• Recognize system planning process needs
• Greater Emphasis System Design and Architecture
• Stable Product Requirements at end of Phase 2
• Release-ready by end of Phase 3
• Design Transfer planning and execution
• Phase 6 End of Life
• Control Points and Effectiveness Checks

10
Topics

• Operational Excellence Projects, Impact and
  Timing
• Process Standardization and accountability
• Design Excellence Improvements

11
DEx Moving Beyond Process Entitlement
DEx is essential to meet quality goals
DEx Moves Us Beyond Improving Existing Designs
and Processes
12
Moving from Reactive to Predictive
Reactive Design Quality
Predictive Design Quality
Transition to ...

• FROM
• Evolving Requirements
• Design Rework and Tweaking
• Build and Test iterations
• Measurement
• Test in Quality

• TO
• CTQ Flow down from Customer Expectations
• Control Critical Design Parameters
• Modeling and Simulation with Design and Process
  Capability Flow-up
• Statistical Quality Prediction
• Design in Quality

13
Timeline

• Core improvements are included in new Global
  Development Process
• Teams are following these principles you will
  see them in tomorrows new products
• We will also train 1st wave of Design Excellence
  Belts - Oct 08 Expert Engineers to deep dive
  on the most critical design issues

14
Medication Dispensing Future

• Focus on improving patient safety
• Significantly improve clinician workflow and ease
  of use
• Significantly improve reliability and quality
• Lower the total cost of ownership for customers
• Unified medication and supply dispensing offering

15
Next Gen DispensingConcepts

• Med and Supply
• Total Inventory Management
• Refrigerated Medications
• Patient Specific and Odd-ball medications
• Tissues and Biologics
• High cost supplies (RFID)
• Single Platform
• Leverage common design principles
• Maximize common / interchangeable components
• Common underlying infrastructure/architecture /
  data model
• World-Class User Experience
• Intuitive
• Useful / Usable / Desirable
• Simple / Safe / Familiar
• Advanced Information Analytics

16
Next Generation The Medication Management
Continuum
The four medication storage options above may be
mixed and matched for use throughout a healthcare
facility to support specific needs of different
care areas With this system, the modular units
have flexible capacity to meet location and
potential facility constraints
Cardinal Health may not make this product
available for commercial sale.
17
Next Gen DispensingConcepts
At remote locations such as the nurses desk, any
PC or handheld, nurses can plan their medication
administration tasks in advance by accessing
med-related information and also queue up meds
for dispensing before going to a dispensing
cabinet
Cardinal Health may not make this product
available for commercial sale.
18
Next Gen DispensingConcepts
19
Questions?
20
Enhancements and Wish List Discussion

• Group