Cash Handling

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Cash Handling

• Basics

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Welcome!

• Today we will learn about
• What our responsibilities are
• Why we collect money
• What our performance expectations are
• How to recognize currency
• How to help prevent fraud theft
• Establishing sound procedures
• The flow of money in state government.

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Our Responsibilities

• Collect and disburse state funds.
• Protect state assets
• Provide for positive customer relations

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Why We Collect Money

• There is a basis in Ohio Law
• 1541.03 Powers and Duties of the Division of
  Parks Recreation
• All lands and waters dedicated and set apart for
  state park purposes shall be under the control
  and management of the division of parks and
  recreation The division shall have the following
  powersEstablishing fees and charges for use of
  facilities in state parks Governing camps,
  camping, and fees for camps and camping
  Governing the rental of, rental fees for, and
  the use of cabins
• The funds you collect are critical to maintaining
  our state parks and to paying your wages. Money
  spent in your park, stays in your park.

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Our Responsibilities

• What the law says
• What our rules say
• What makes us professionals.

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What the Law Says

• 9.39 Liability for public moneys received
• All public officials are liable for all public
  money received or collected by them or by their
  subordinates under color of office. All money
  received or collected by a public official under
  color of office and not otherwise paid out
  according to law shall be paid into the treasury
  of the public office with which he is connected
• 113.08 Rules for payments to treasurer of state
• Every state officer, employee and agent shall
  pay to the treasurer of the state all money,
  checks and drafts received for the state.
• 117.29 Criminal proceedings against official
• Where an audit report sets forth any malfeasance
  or gross neglect of duty on the part of any
  public official for which a criminal penalty is
  provided, the prosecuting attorney shall,
  within 120 days, institute criminal proceedings
  against the public official.

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What Our Rules Say

• When revenues collected at a park exceed 50, a
  bank deposit must be made. If total revenue for
  a week does not exceed 50, a deposit must be
  made at weeks end.
• Only the Chief of the Division of Parks
  Recreation has the authority to waive rules or
  fees. Some authority has been delegated to Park
  Managers and through them, to you.
• We each have a duty to report suspected illegal
  activity in the workplace.

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What Makes Us Professionals

• We use established systems
• Audit Trails, Receipts, Policies Procedures
• We have standards of service behavior
• Simple, easily understood standards for our work
• We focus on our customers
• They are the reason for our work

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Expectations

• Your work is accurate, and error free.
• Perform your work efficiently and cost
  effectively.
• Your work is consistent policy.
• Show a desire to excel and to contribute to our
  mission.
• Regardless of your job duties, you represent the
  State of Ohio to our customers

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Our Responsibilities

• Collect and disburse state funds.
• Protect state assets
• Provide for positive customer relations

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Collecting state funds

• Your work is error free
• All sales are rung
• All funds go in the register
• Give a receipt count back change
• Deposits are made at end of shift

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Protecting state assets

• Prevent Loss from
• Theft
• Spoilage
• Accidents

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Providing for positive relations

• Make the experience pleasant (even when its not)
• Why 8.00 ?!
• I can camp down the road for less!
• I pay your salary!

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Its about Value!

• What makes your location different and better
  than others?
• Isnt your exceptional service a reason to return?

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Establish your routine

• Where is your money kept?
• Dont open until you are ready to receive
  customers.
• At close, lock the door.
• Run your end of shift report and remove cash.
• If possible, count cash out of public view.
• Secure the funds.

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Whats your routine?

• How do you organize cash in the drawer?
• How often do you remove large sums from your
  drawer?
• How do you handle shift change?

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Know Your Currency
Whose portrait is on the 100 bill? What security
features can you look for? What is the most often
counterfeited bill? This bill is torn. Can I
accept it?
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Security Features
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Other Clues to Look For

• Ink lines that are not sharp, crisp or clear
• Bill is badly spaced
• Bill feels different
• Shaded areas are not crisp or clear
• Denominations vary on the same bill
• Wrong portrait on the bill

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Handling Suspected Countrfeits

• Check the 3 key indicators
• Politely ask if the customer has another way to
  pay
• Call an officer supervisor
• Dont put yourself at risk

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Know Your Checks
What makes this check negotiable? What kinds of
checks can I accept? Whats a Money Order?
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6 requirements for Negotiability

• Current Date
• Payee
• Dollar Amount (appears twice)
• Bank Name
• Signature
• MICR Numbers

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Eliminate Check Fraud

• Verify that the check is complete
• Check a picture ID
• Write the payee license number on the check (not
  Social Security Number)
• We do not cash checks or give cash back
• We do not accept assignment of checks

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Credit Cards

• A hologram that changes color in the light.
• A signature panel that resists erasure and
  protects the cardholder's signature.
• A magnetic stripe that transmits specially coded
  information.
• An embossed account number on the front of the
  card that matches the number printed on the back.

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Eliminate Credit Card Fraud

• Check that card is signed
• Verify that the card signature matches the sales
  draft signature
• Ask for a picture ID
• You may write the license number on the sales
  draft

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Handling Suspected CC Fraud

• Ask for another way to pay
• Call an officer supervisor
• Dont put yourself at risk
• Do you work for the Credit Card Company?

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Personal Security

• What amount in state funds is your safety worth?
• Establish a system that removes the personal risk.