Excellence. Now. Tom Peters/0819.11

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Excellence.Now.Tom Peters/0819.11
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EXCELLENCE is not an "aspiration. EXCELLENCE
is THE NEXT FIVE MINUTES.
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EXCELLENCE is not an "aspiration." EXCELLENCE is
THE NEXT FIVE MINUTES. EXCELLENCE is your next
conversation. Or not. EXCELLENCE is your next
meeting. Or not. EXCELLENCE is shutting up and
listeningreally listening. Or not. EXCELLENCE is
your next customer contact. Or not. EXCELLENCE is
saying Thank you for something small. Or
not. EXCELLENCE is the next time you shoulder
responsibility and apologize. Or not. EXCELLENCE
is waaay over-reacting to a screw-up. Or
not. EXCELLENCE is the flowers you brought to
work today. Or not. EXCELLENCE is lending a hand
to an outsider whos fallen behind schedule. Or
not. EXCELLENCE is bothering to learn the way
folks in finance or IS or HR think. Or
not. EXCELLENCE is waaay over-preparing for a
3-minute presentation. Or not. EXCELLENCE is
turning insignificant tasks into models of
EXCELLENCE. Or not.
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EXCELLENCE is THE NEXT FIVE MINUTES.
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Or not.
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Mr. Watson, how long does it take to achieve
excellence?
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One minute.
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One minute. You make up your mind to never
again do something that is not excellent.
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7/8 Steps to Sustaining Success You take care of
the PEOPLE. The people take care of the SERVICE.
The service takes care of the CUSTOMER. The
customer takes care of the PROFIT. The profit
takes care of the RE-INVESTMENT. The
re-investment takes care of the RE-INVENTION.
The re-invention takes care of the FUTURE. (And
at every step the only measure is EXCELLENCE.)
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7 Steps to Sustaining Success And it starts with
You take care of the people.
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Leader Job 1 Paint Portraits of Excellence!
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The
EXCELLENCE 25 Master the Basics! 1. Read.
2. Write. 3. Talk. 4. LISTEN. 5.
Appreciate. 6. Kind. 7. Walk. 8.
Work. 9. EXECUTE. 10. EXECUTE 11.
Relentless. 12. Enthuse. 13. WOW! 14.
PEOPLE. 15. Frontline. 16. ACT. 17.
Anger. 18. Band. 19. Apologize. 20.
Weird-out. 21 Why? 22. Network I. 23.
Network II. 24. Wired. 25. EXCELLENCE.
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• The EXCELLENCE 25
  Master the Basics!
• 1. Read. (Outstudy em. Read wide. Read
  deep.)
• 2. Write. (Clear. Concise. Compelling.
  Powerful.)
• 3. Talk. (Presentation MASTERY. Study.
  Practice-practice-practice.
• Storytelling, mastery of.)
• 4. LISTEN. (Study. Practice-practice-practice.
  Understand enormous-
• MATCHLESS power thereof.)
• 5. Appreciate. (Engaged. Compassionate.
  Appreciative always. Thank you
• rules.)
• Kind. (Pays off big-time. K R P/Kindness
  Repeat business Profit.)
• 7. Walk. (MBWA/Managing By Wandering Around.
  In touch as fetish.
• Practice.)
• 8. Work. (Work harder than the next person.)
• 9. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL
  PASSION. )
• 10. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL
  PASSION. )
• 11. Relentless. (Keep on keepin on. Know
  when to fold em No!
• Master of Plan B.)

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The EXCELLENCE
25 Master the Basics. 14. PEOPLE. (People 1st.
People 2nd. People 3rd Great-engaged
peoplegtgtGreat strategy. Best bosses Best people
developers. Your people are your 1
customers.) 15. Frontline. (First-line
supervisors, quality of, determine just about
everything.) 16. ACT. (Most tries wins! READY.
FIRE! AIM. Blame no one. Expect nothing. Do
something. You miss 100 of the shots you
never take.) 17. Anger. (Impatience. Constantly
question the status quo.) 18. Band. (Small,
passionate, relentless bands of people change the
world!) 19. Apologize. (Im sorry, enormous
power thereof.) 20. Weird-out. (Multiple,
unusual sources of information and feedback.) 21
Why? (Curiosity power! Always/repeatedly ask and
ask and ask Why?) 22. Network I. (Work like a
demon on wider-deeper relationships. Think
R.O.I.R./Return On Investment in Relationships.
NEVER WASTE A LUNCH.) 23. Network II.
(Suck down for success. Real work happens 2-3
levels downmaster the working underbelly of
your own/customer/etc. organizations.) 24.
Wired. (Use every trick in the Internet/Co-create/
Social Media book.) 25. EXCELLENCE. (The only
standard. Always capitalize all letters.)
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EX10/Entrepreneurial eXcellence
TEN1. Insane PASSION for and commitment to
the idea. (Ray Kroc You must be able to see
the beauty in a hamburger bun.)2. Can
explain the idea in Simple English and
Excite others about its Uniqueness in ONE
MINUTE (or less).3. Good ACCOUNTANT (Loves the
s)/Wise-man -woman/50-50 Partner.4.
Devotee of the Experimental Method (Try it.
NOW. Fail. Forward. FAST.)/Master of Plan
B/RELENTLESS/RESILIENT.5. Patience in
HIRING/Great place to work from the
get-go.6. diversity (Any-all dimensions)/M-F
balance.7. Exude Decency-Character-Integrity.8.
Playfulness/Fun.9. Sweat the details (EXECUTION
Strategy).10. EXCELLENCE. Period.
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The
19 Es of EXCELLENCE Enthusiasm! (Be an
irresistible force of nature! Be fire! Light
fires!) Exuberance! (Vibratecause
earthquakes!) Execution! (Do it! Now! Get it
done! Barriers are baloney! Excuses are for
wimps! Accountability is gospel! Adhere to coach
Bill Parcells doctrine Blame nobody!!
Expect nothing!! Do something!!) Empowerment!
(Respect! Appreciation! Ask until youre blue in
the face, What do you think? Then
Listen! Liberate! 100.00 innovators!) Edginess!
(Perpetually dance at the frontier and a little,
or a lot, beyond.) Enraged! (Maintain a
permanent state of mortal combat with the
status-quo!) Engaged! (Addicted to MBWA/Managing
By Wandering Around. In touch. Always.)
Electronic! (Partner with the whole wide world
60/60/24/7 via all manner of electronic
community building and entanglement.
Crowdsourcing wins!) Encompassing!
(Relentlessly pursue diversity of every flavor!
Diversity per se generates big returns!)
(Seeking superb leaders Women rule!) Emotion!
(The alpha! The omega! The essence of leadership!
The essence of sales! The essence of
design! The essence of life itself!
Acknowledge it! Use it!)
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The 19 Es of EXCELLENCE Empathy! (Connect!
Connect! Connect! Click with others reality and
aspirations! Walk in the other persons
shoesuntil the soles have holes!) Ears!
(Effective listening in every encounter
Strategic Advantage No. 1! Believe
it!) Experience! (Life is theater! Its always
showtime! Make every contact a Wow !
Standard Insanely Great/Steve Jobs Radically
Thrilling/BMW.) Eliminate! (Keep it
simple!! Furiously battle hyper-complexity and
gobbledygook!!) Errorprone! (Ready! Fire!
Aim! Try a lot of stuff, make a lot of booboos.
CELEBRATE the booboos! Try more stuff, make
more booboos! He who makes the most
mistakes wins! Fail! Forward! Fast!) Evenhanded!
(Straight as an arrow! Fair to a fault!
Honest as Abe!) Expectations! (Michelangelo
The greatest danger for most of us is not
that our aim is too high and we miss it, but that
it is too low and we hit it.) Eudaimonia!
(The essence of Aristotelian philosophy True
happiness is pursuit of the highest of
human moral purpose. Be of service!
Always!) EXCELLENCE! (The only standard! Never an
exception! Start NOW! No excuses!)
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(No Transcript)
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Excellence1982 The Bedrock Eight
Basics 1. A Bias for Action 2. Close to the
Customer 3. Autonomy and Entrepreneurship 4.
Productivity Through People 5. Hands On,
Value-Driven 6. Stick to the Knitting 7. Simple
Form, Lean Staff 8. Simultaneous Loose-Tight
Properties
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Breakthrough 82 People! Customers! Action!
Values! In Search of Excellence
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In Search of Excellence twitter-ized/ lt140
Characters Cherish your people, cuddle your
customers, wander around, try it beats talk
about it, pursue Excellence, tell the
truth. 127/Q.E.D.
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This years graduates are told by
commencement speakers to pursue happiness and
joy. But, of course, when you read a biography of
someone you admire, its rarely the things that
made them happy that compel our admiration. Its
the things they did to court unhappinessthe
things they did that were arduous and miserable,
which sometimes cost them friends and aroused
hatred. Its excellence, not happiness, that we
admire most. David Brooks, Its Not About
You, oped, New York Times, 30 May 2011
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This years graduates are told by
commencement speakers to pursue happiness and
joy. But, of course, when you read a biography of
someone you admire, its rarely the things that
made them happy that compel our admiration. Its
the things they did to court unhappinessthe
things they did that were arduous and miserable,
which sometimes cost them friends and aroused
hatred. Its excellence, not happiness, that we
admire most. David Brooks, Its Not About
You, Oped, New York Times, 30 May 2011
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Excellence can be obtained if you ...
care more than others think is wise ...
risk more than others think is safe ...
dream more than others think is practical
... expect more than others think is
possible. Source Anon. (Posted _at_ tompeters.com
by K.Sriram, November 27, 2006 117 AM)
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Excellence. Always. If not Excellence,
what?If not Excellence now, when?