CHAMPS2 The foundations of Birmingham City Council

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CHAMPS2 The foundations of Birmingham City
Councils transformation success

• Glyn Evans
• Corporate Director of Business Change
• Birmingham City Council

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We are big!

• 40,000 non-teaching staff
• 3.5bn budget (at the moment!)
• Hundreds of services
• Thousands of locations
• One million residents

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Birminghams transformation goals
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Drivers for change

• Financial
• The Recession/Emergency Budget
• Comprehensive Spending Review (Oct 2010) 28
  budget reduction
• Local politicians desire to keep council tax
  low/frozen
• Government Expectations/Agenda
• Efficiency Reform
• Reduce structural deficit
• Customer Expectations
• Improved services
• Better customer experience/ more joined-up for
  effectiveness
• Partners/Public/voluntary Sector
• Shared data
• More joined-up for efficiency
• Demographics
• Aging population
• Young city

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Incremental improvement wasnt enough. We needed
to transform. We define transformation as

• fundamentally changing form or shape
• becoming something different
• doing different things (not doing things
  differently)
• behaving differently
• being viewed by others as something different

www.champs2.info
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What we are doing
An excellent service that delivers homes to be
proud of providing quality housing that meets
the needs of everyone in the city
Reducing the citys environmental impact in order
to improve peoples quality of life now and in
the future
Environment
Housing
Improving outcomes and life chances for all
children, particularly vulnerable children
through early intervention
Expanding direct choice for adults in need of
care to better meet their needs in the 21st
century
Adults
Children, Young People Families
Achieving significant savings through better
procurement, an "Amazon.com" style of ordering,
greater compliance with corporate contracts and
more consistent financial information
Putting the customer first a single record
allowing integrated responses to customer needs,
easy tracking of service requests and better
service standards
Corporate Services Transformation
Customer First
Workspaces that support agile working and provide
a better staff environment to help deliver
improved services to our customers
Helping the Council to make best use of its
people resources and improve performance through
live management information and corporate
behaviour standards
Improving the way that we create, manage and use
our wealth of information
Excellence in Information Management
Working for the Future
Excellence in People Management
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CHAMPS2Change Management in the Public Sector

• We created a method covering the entire business
  transformation
• lifecycle - CHAMPS2, providing
• A vision-led, benefits-driven delivery approach
  for the programmes
• A structured approach for radical change
• A single language for all those involved across
  all functional boundaries, client and consultant
  teams
• A truly holistic approach , including business
  processes, organisation change technology
• Risk prevention for major business transformation
  programmes
• Reducing cost of delivery and implementation
• Improving programme planning added rigour to
  business cases
• Quality assurance for the programme management
  teams

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CHAMPS2 supports the delivery of tangible
transformation outcomes -

• Better for the customer
• greatly improved services more responsive and
  effective
• Better for the taxpayer
• a far more efficient organisation
• an efficient mechanism for achieving change a
  return on investment ration of 2.41
• Better for the employee
• improved job satisfaction through increased
  clarity about role and contribution and a focus
  on performance management

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CHAMPS2 supports transformation in following a
number of key themes

• True business transformation redesigning
  service delivery around customer needs changing
  what we do, not just changing how we do
• Collaboration tapping into synergies between
  councils, partners and other public sector bodies
• Smart procurement better service management,
  process and tools
• Better use of technology joining up
  information, promoting service integration and
  optimising use of telephone and internet
• Asset management assets shaped around service
  delivery needs
• Excellence in people developing capacity and
  capability through our staff, providing job
  satisfaction

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Cost
Value
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The public sector value chain
Elements
People, Property, IT, Goods and Services
Organisations Management Service Design
Quality of Life Results
Services Interventions

INPUTS
PROCESSES
OUTPUTS
OUTCOMES

INPUTS
PROCESSES
OUTPUTS
OUTCOMES
How to save
How to save
Choose the most effective Use evidence Stop doing
things

• Demand less input by
• Remove duplication
• Redesign
• Lean Mgt (cut rework)
• Cost effective access
• Reduce complexity
• Coproduction

Cut supplier prices Cut overheads Cut staff
costs Sell assets Increase income
Prioritise Limit priorities Remove outcomes
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Project Management
Concerned with Inputs On time To
budget Milestones achieved Resources allocated/
utilised
Concerned with Outcomes Business case
implemented Benefits realised Post project
embedding activity Culture change
Change Management
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Charismatic Leadership
Operationalising Change
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Innovation
Process
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The myth of innovation
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The reality of innovation
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CHAMPS2 a common sense approach
Reduce the cost of delivery and implementation
Ensures quality consistency across the
transformation programmes
Provides a repository for best practice as it is
developed within the Council
Helps manage programme risk
Adds rigour to programme costing
Reduces rework reinvention
Provides a structured professional approach
to transformation
Improves programme planning
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CHAMPS2 is a rigorous solution -

• specifically for transformation (not for
  continuous improvement)
• complete (end-to-end) and detailed (right down to
  document templates)
• comprehensive (from behavioural change to
  benefits realisation, from technology to
  training)
• allows phasing to match available resources
• flexible to different scales of organisation and
  programme
• tailors information and detail to the audience
• Reduces risk and cost by providing clear
  guidance, tools and techniques
• Achieves high standard of programme delivery
  through quality management framework integrated
  within the method
• Gives leadership control through comprehensive
  gateway processes
• Builds internal change management capability
  within your organisation

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CHAMPS2 delivery benefits for Birmingham

• Full integration of solutions for the business
  areas
• Best practice programme management
• Programme governance
• Business process redesign not just improvement
• Change management
• Politically sensitive organisational change
• Training
• World-class ICT implementation

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Unique selling points -

• Consistent in approach and standard to change
  management and the transformation of services
  within the public sector.
• Extensive supports large-scale interdependent
  change. Its about service transformation.
• Comprehensive a robust solution covering full
  service transformation from initial visioning
  through to benefits realisation.
• Flexible - can blend with other management models
  into the activities that facilitate change -
  solution can be adapted in whole or part.
• Inclusive for a blend of external / internal
  capacity to deliver transformation.
• Available for any organisation to deliver
  transformation.
• Proven has already delivered real cashable
  benefits within Birmingham City Council.

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Other Key Features of CHAMPS2
Strategic Need
Strategic Outcome

• Explores full potential for change
• Logical and structured approach
• Rigorously costed and justified business cases
• Control through extensive gateway process
• Tracks and delivers the outcomes and benefits
• Quality management framework

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Benefits

• Nonfinancial - customer satisfaction,
  reputation
• Financial
• Cashable - delivering same for less money
• Non-cashable - delivering more for same money

Benefits Lifecycle
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External Interest in CHAMPS2

• 942 registered members from 32 countries
• 849 UK members 610 from public sector
• 65 countries visiting website
• On-line forum
• Interest from training organisations
• Interest in Birmingham experience

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Find out More -
www.champs2.info

• Knowledge Centre
• Flow diagram
• Reference Manual
• Poster
• e-Learning
• Training courses Essentials
• Foundation
• Practitioner

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