Owens

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Owens Minor

• Pandemic Response

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OM Pandemic Preparedness

• Recent disasters have heightened need for
  emergency preparedness
• Globally, concern of outbreak of virulent
  diseases that could reach pandemic proportions
• Strain on the healthcare system could reach peak
  levels
• Hospitals potentially overwhelmed with patients
  with flu like symptoms.
• Regional quarantines could impede the flow of
  information
• Anxiety accompanying the emergency could cause
  stockpiling and other behaviors that could
  interrupt the flow of supplies and the threaten
  the healthcare communitys ability to serve.

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OM Our Commitment

• Owens and Minor is committed to protecting our
  teammates and ensuring the continuity of our
  critical business processes to serve our
  healthcare customers effectively in times of
  crisis.

HIDA Acute Care Market Report, analyst
estimates
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OM Emergency Plan

• Focus on three critical areas
• Protecting our teammates
• Ensure continuity of critical business processes
• Ensuring service to our customers

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OM Plan to Protect Our Teammates

• Maintain a safe work environment
• Owens and Minor entire staffing plan has been
  reviewed
• Teammates identified as to whose working
  conditions put them at a higher than average risk
  of viral exposure
• Clinical Consultants (OM Solutions) developed
  working protocols for all job functions.
• OM developing and sourcing pandemic flu
  protection kits.
• All Kits will be available at our distribution
  center when appropriate

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Maintain A Safe Work Environment

• Quarantine or Need for social distancing
• OM putting infrastructure in place to enable as
  many teammates as possible to work from home and
  keep continuity in critical business processes.
• Limit exposure and keep essential business
  functions running
• Mandatory restrictions on travel to limit
  exposure if needed.

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Education and Training

• OMU training our teammates on how to prepare for
  a Pandemic.
• Emphasis on General awareness, good health
  habits, cough etiquette, social distancing,
  hygiene, housekeeping, and Pandemic flu planning
  are all courses available for teammate training.
• Managers trained in medical surveillance in order
  to more readily identify signs of potential
  infection and respond appropriately.

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Support Services and Vaccinations

• Our HR team facilitate seasonal flu vaccinations
• Keeps teammates healthy, encourage to seek
  medical attention with flu like symptoms.
• OM monitoring federal governments approach and
  progress toward development of avian flu vaccine.
• Vaccines available, OM management will ensure
  they are distributed to teammates according to
  their risk

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Ensure Business Continuity

• Detailed emergency response plans in plan to
  enable us to continue to operate effectively in
  times of crisis
• OM has two emergency response directors
  responsible for managing organizations
  operations during a pandemic.
• Coordinated responses to unique outbreak
  circumstances as they arise .
• Make decisions necessary to keep business running
  effectively.

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Communication

• Communication tree and response plan
• Assigned emergency response teams with specific
  action plans
• Backup communication paths established
• Communication hotlines to keep regular updates
  flowing
• Communication of hotline number to all customers

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Contingency Coverage

• Reliance on all 50 DCs to supplement any DC
  unable to serve customer
• Re-route through appropriate distribution centers
  to ensure continuous service

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Technology

• Plans for IT continuity have been developed in
  the event of a crisis.
• Perot Systems / OM investments in enhanced
  communication
• VSAT
• VOIP
• Satellite Phones in all locations

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Serving Our Customers

• Product formularies developed nationally and
  locally.
• Collaborative effort
• HIDA and HHS joint effort to identify critical
  items used during an emergency response
• General Product Formulary
• Identify and Distribute correct product even in
  cases where order process is impeded
• Collaborate with customers to create standing
  emergency and formulary orders

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Inventory Action Plans

• Increased usage of critical products.. Inventory
  levels adjusted
• Avian Flu outbreak progresses to 4th or 5th
  phases, forecasts for critical products will
  increase per predetermined amounts according to
  governmental guidance and severity projections.
• Demand exceeds supply.. Our National Directors of
  Emergency response will control the allocation
  of products within our system.

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Emergency Protocols

• In Pandemic, limit contact between healthy and
  infected
• Looking for policies from our customers for
  required precautionary activities within their
  facilities.
• OM will expect all of its teammates who work
  within or deliver to hospitals to adhere strictly
  to recommended practices outlined at each
  facility
• We will expect our teammates to adhere to all
  community based control measures that are
  initiated at the state and local level .

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Internal Protocols

• OM teammates are expected to observe good
  respiratory and hand hygiene at all times.
• If delivering to floors at hospitals, all OM
  teammates will follow hospitals protocols and
  use appropriate personal protective equipment

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Moving Forward With Our Customers

• OM needs to forge a close working relationship
  with all healthcare customers to understand their
  individual response plans and support needs
• OM representative will contact you to develop
  and document joint plans for preparedness in your
  area
• We are here to partner with you in preparedness

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Questions?