IT Vision/Strategy Framework

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IT Vision/StrategyFramework
UC Merced Information Technology
Department October 31, 2006
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IT Planning Goals

• Provide cohesive blueprint for IT organization
• Document strategies and priorities in a readily
  assimilable manner, enabling dialogue with and
  requirements gathering from stakeholders
• Ensure alignment of IT plan with overall
  University strategy and needs

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Planning Model

• ActivePlan
• Spans from vision to project portfolio management
• Integrates short- and long-term planning
• Designed for continuous revision
• Assigns ongoing responsibility for planning
  around key goals

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Planning Model Elements

• Vision capsule description of defining
  characteristics of over-arching objectives
• Strategic principles high-level guidance for
  pursuing the vision
• Initiatives unifying points of focus for
  identifying needs and proposing actions related
  to key goals
• Projects well-defined actions that achieve
  goals

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IT Vision
With the aim of supporting all members of the
University of California, Merced community in
their efforts to realize their maximum
potentials, employ the best of current and
evolving technologies and practices to provide
access to information and services informed by
the perspective of each individual user.
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Strategic Principles (1)

• User-oriented perspective emphasize the user
  experience in the design of services, including
  single sign-on, consistent interfaces,
  self-service, role-based navigation, and allow
  choice among desktop platform alternatives.
  Deploy support services based on user needs
  rather than on IT organizational convenience.
• Ubiquitous access provide secure access to all
  applications and data from residence/office,
  campus, and wide-area locations, supporting the
  evolving panoply of mobile computing,
  telecommunications, and personal assistant
  devices.

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Strategic Principles (2)

• Best practices implement technologies and
  services proven by our peers to be effective,
  open, and scalable.
• Higher Education community participation commit
  resources towards open-source and multi-campus
  initiatives prefer solutions emanating from
  these.
• On-campus partnerships provide leadership and
  flexible collaborative support for campus
  applications to create an integrated and
  technologically appropriate environment.

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Project Definitions

• Formal definition of scope and relationship to
  strategic principles and initiatives
• Identifies costs, risks, time lines, project
  team, etc.
• Input to formal approval process

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Initiative Definitions

• Formal definition of scope and relationship to
  vision and strategic principles
• Documents 4 sets of projects
• Proposed
• Active
• Rejected
• Completed

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IT Resource Allocation
Strategic Projects
Tactical Projects
Operational
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Current Initiatives

• Identity management provisioning
• Portal / Web
• User Services
• User Empowerment
• Collaboration and Learning Environment
• Instructional environment
• Research computing
• Administrative applications
• Network infrastructure security
• Unified communications
• Production environment maintenance remediation
• IT practices, efficiency effectiveness

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Active Planned Projects (sampler)

• Web/portal content management
• Software acquisition (portal)
• Cell phone ordering (portal)
• Single sign-on (student appls)
• Web-based storage access
• Improved directory/search MSO tools
• UCTrust/UC Anywhere (portal)
• Mac address registration
• Laptop data encryption
• SIS Operational Data Store
• Webmail upgrades
• Sakai new release
• Video capture/streaming
• Digital signage next steps

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Identity Management Provisioning

• Federated ID management (UCTrust)
• ID claiming enhancements
• Group and role management

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Portal / Web

• SSO expansion
• Inclusion of PTR in portal / SSO
• IT channel / presence plan
• Starbak interface integration
• Portal upgrade to current version
• SIS portal channels

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User Services

• Encrypted PC storage
• Webmail enhancements
• Web file access (remote)
• Digital signage management

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User Empowerment

• Software channel (portal)
• Cell phone channel (portal)
• Directory 2.0
• Touch-screens in classrooms
• PC ordering channel (portal)
• IT Knowledgebase

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Collaboration Learning Environment

• UCMCROPS version upgrade
• ePortfolio (OSPI)
• Other Sakai tools

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Instructional Environment

• HITT implementation
• Campus card printing
• Complete classroom AV
• Drop-in computer lab finalization of
  instructional labs
• Video/audio capture streaming

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Research Computing

• HPR connection (CENIC)

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Administrative Applications

• SIS Operational Data Store
• PAWS AA/EOP

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Network Infrastructure Security

• MAC address registration
• Bandwidth limiting/shaping
• Network host integrity
• 802.1 wired authentication

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Unified Communications

• Asterisk pilot

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Production Environment

• Production documentation remediation
• Application security audit
• Network/Application monitoring
• Windows server 2000 upgrades
• Capacity management

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IT Practices

• Planning project management framework
• Track-IT 7.0 upgrade
• Recharge centers creation
• Centralized source code
• Staff back-ups/cross-training strategy