Module 1 Communication Issues

1
Module 1Communication Issues Adult Learning
Needs

• Safety Communication Training Techniques
• For Small Business

2
Module Objectives

• Assess advantages and disadvantages of several
  methods of communication.
• Identify when an adult learning need is being
  met.
• Complete a learning style assessment to identify
  learning styles and improve your ability to reach
  employees with safety messages and training.

3
Module Objectives (cont.)

• Identify strategies and methods (best practices)
  for effective safety communication and training.
• Identify actions to take to address barriers and
  special communication or learning
  needs/challenges.
• Identify 2 actions to implement at your workplace
  and potential barriers/how to overcome them.

4
Methods of Communication

• Verbal
• Nonverbal

• Written
• Visual Images (Graphics)

Which method is used most at your facility? How
do you know it is effective?
5
Adult Learning Needs and Principles

• Need to know why they are learning to apply
  learning to immediate, real-life challenges.
• Have experience they apply to all new learning.
• Need to be in control of their learning.
• Want to learn to be more effective and
  successful.

6
Activity Applying Adult LearningNeeds to
Communication Training

1. Discuss the scenario.
2. Identify at least 1 adult learning need met.
   Check corresponding adult learning need(s) and
   give reasons.
3. Answer questions about communication types and
   messages.
4. Prepare to discuss your responses as a class.

7
Activity Learning Style Assessment

• Review each statement. In each column, respond
  to each choice by using this scale.
• 3 (most preferred)
• 2 (somewhat preferred)
• 1 (least preferred)
• Total each column.

8
Learning Styles

• Visual Learn through seeing
• Auditory Learn through listening
• Kinesthetic Learn through moving, doing, and
  touching

9
How People Remember
10
Basic Elements of Good Communication

• To achieve effective communication, sender and
  receiver must be active participants in process.
• A good communicator pays attention to what is
  said AND how it is said.
• How can I become a good communicator?
• How can I become a good listener?

11
Elements of Effective Safety Training

• Important elements (best practices) must be taken
  into consideration in any safety training effort.
• Sound planning
• Design a high quality learning experience

12
Activity Rating Effectiveness of Communication
Methods

1. Consider principles/elements of communication and
   training. Discuss a need and method.
2. Check the method identified, rate effectiveness,
   and give reasons. Identify a more effective
   option.
3. Present ideas to the group.

13
Communication Learning Challenges Barriers

• People see, hear, and interpret information in
  different ways.
• Learning disabilities or special learning needs
• Other communication and learning
  challenges/barriers
• Recognizing and managing issues will help ensure
  successful communication.

14
Activity Addressing Communication Learning
Challenges in the Safety Setting

1. Identify ways to handle safety communication or
   learning challenges/special needs you may face
   (or have faced) at your business.
2. Identify as many ways as possible to effectively
   handle/manage the issue.
3. Share a challenge/need and strategies withthe
   class.

15
Planning for Your Small Business

1. Identify 2 actions you will take when you return
   to your worksite.
2. Identify potential barriers you might encounter
   in taking these actions.
3. List ideas for overcoming the barriers.