Staying the Course

1
Staying the Course

• Dillwyn Rosser
• Head of Employer Engagement

2
What is Way to Work?

• Supporting the NEET group
• Employability skills training
• Skills for Life programmes
• Work experience
• Job search

• Supporting Employers
• Specifying apprenticeship vacancies
• Providing recruitment advice and support
• Apprenticeship programme partners
• WUSC, SFL and Medical support
• Youth Employment Strategies

3
Performance Against Goals

• Goal effective learner support
• New customers
• Staff training
• Greater efficiency

• Actual new customers came on board
• Massive influx of new business
• All hands to the pumps
• Chaos reigns!!!!!

4
Performance Against Schedule

• Plan how did we do?
• Carefully re-think the marketing
• Staff training to establish professionalism in
  IAG
• Better systems/less admin work

• Actual what actually happened?
• marketing was NOT required
• Training was good but REALLY hard
• Change is VERY DIFFICULT!!!!

5
Performance Against Quality

• Quality goals
• Reduction in Richmond NEETs
• Apprenticeship starts to increase
• Administrative efficiency to be improved

• Actual quality improvements
• Reduction in NEET by 1.5
• Frameworks up by 12
• 50 of Into-Work funded for 2007-8
• LB Ealing programme implemented

6
Performance Against Budget

• Budget goals
• To cover the training costs
• Contribute to costs of improvement
• Support change

• Actual financial outcomes
• Training over-ran but did not cost more
• Improvements are in early stages
• Effective change hampered by high workloads

7
After the project

• How did it go?

8
How Was the Project Managed?

• Who managed the project?
• Planned by DJR
• Outside consultant to set up training
• Operations Manager coordinated the training
• How was it monitored?
• I produced a written plan
• Updates were given at meetings
• Activities were very visible and interactive
• Regular management briefings

9
Key Lessons

• Outcomes of the project

10
What Went Right

• What worked well
• Recognition of high level IAG skills
• Completes skills for life IIP action plans
• Challenge to staff practice!!
• Driver of strategic change
• New supplier contract (one side A4)
• Raised profile of W2W with Connexions
• Able to provide more support to NEET young people
• Able to support ALN/ASN young people prior to
  them starting apprenticeships

11
What Went Wrong

• Training over-ran (NVQ)
• Some aims were too ambitious
• Plan was too complex
• Stress levels were high due to a high staff
  workload
• Too many plans in place
• Re-structure in middle of project
• Financial restructure
• JAR inspection
• Two big new projects came at once

12
Recommendations

• Aim for achievable outcomes
• Anticipate difficulties and risks
• Some activities were too quick to implement
• Some were too slow
• Dont implement too much change at once
• Simplify your plans QIP, JAR, IIP,EO, HS,
  Charter mark, MKTG, 3 YDP, Matrix, Skills for
  Life, IT Dev Plan..etc
• Perhaps one plan is best?
• KISS!!!

13
Questions Comments

• Thank you for listening