Managing Four Generations in the Workplace

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Managing Four Generations in the Workplace

• With Cam Marston

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Learning Objectives
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• Describe the characteristics, attitudes, and
  values of each generation
• Identify specific actions a manager can take to
  coach, motivate and get results from each
  generation
• Determine how your management approach may need
  to change when coaching, managing, and retaining
  employees of different generations
• Discover ways to Gen-Flex in order to solve
  generational problems in the workplace

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Matures
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• Born before 1945
• 10 of our workforce
• Influenced by the Military
• 30 million people today
• Most affluent group in our nation
• We first generation
• Delayed Gratification -work first, pleasure later

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Boomers
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• 1945-1964
• Most influential people today
• 80 million people
• Workaholic
• Work ethic defined by time
• Important to be a team member
• Contributors to the team are cherished

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Gen Xers
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• 1964-1980
• Prove it to me
• 45 million people
• Loyal to people, not companies
• Move from job-to-job more frequently
• Carpe Diem Seize the day!

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Millennials
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• Born after 1980
• 75 million people
• Instant gratification
• Quick feedback
• Busy outside of work
• Reward with time
• Optimistic

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Learning How To Gen-Flex
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• What are the characteristics of each generation?
• What motivates each generation?
• What are the most important action steps for each
  generation?

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What do you think are the most common problems
or challenges with managing different generations
in the workplace?
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Gen-Flexing
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• Treat people the way they need to be treated!

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Solving Five Generational Problems
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1. You Gotta Start Using Your Computer
2. What Does My Boss What From Me?
3. You Gotta Quit Listening to that iPod!
4. Whats the Big Deal About Being a Little Late?
5. Dont Talk to Me That Way!

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Quick Review
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• Remember to Gen-Flex to other generations.
  Staying flexible and adaptable will help you
  solve generational differences in the workplace.
• Remember that its important to keep the lines of
  communication open and stay honest and direct
  with all of the generations.
• If you are unsure what someone from a different
  generation needs - ask! Its the best way to open
  up an effect dialog.

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Quick Review, cont
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• Realize that you may have to alter and update
  your current management approach in order to
  influence other generations.
• Remember that executing management fundamentals
  well is the key to managing four generations in
  the workplace.