BUSINESS MANAGEMENT

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BUSINESS MANAGEMENT

• ESL 5
• Presenter Hwang, Mi Hyun
• Instructor Lyra Riabov

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PRESENTATION DISCUSSION POINTS

• Management Functions
• Leadership Styles
• Characteristics of Management Styles
• Decision Styles
• Interview of a manager

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What is Management?

• Management is a team of managers who are in
  charge of the organization at all levels.
• Four Basic Functions
• Planning
• Organizing
• Directing
• Controlling

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Management Functions
Planning
Controlling
Organizing
Directing
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Leadership Styles

• Autocratic
• Authoritarian/Hierarchical
• Participative
• Free Flow Communication/sharing decision
• Laissez-Faire
• Hands Off/Consultant

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Characteristics of Management styles
MANAGEMENT STYLE D DOMINANT I INFLUENCERS C CAUTIOUS S STEADY
Characteristics Make decision rapidly Interested in results Verbal Good at influencing and persuading Do not make quick decisions Avoid confrontation Think before speak Hang in there Good team players
People, Cultures Euro-Americans White males African-Americans Hispanics Women Asians Native Americans
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Decision Styles

• Individual Decision Style
• Analytical
• Conceptual
• Directive
• Behavioral
• Six Steps in the Decision Style

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Individual Decision Style
ANALYTICAL Hierarchical Uses Much Data Problem Solving CONCEPTUAL Creative Optimistic Initiates New Ideas
DIRECTIVE Productive Verbal Uses Rules BEHAVIORAL Supportive Empathetic Wants Affiliation
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Six Steps in the Decision Style
Step1 Define Problem
Step2 Define Expectation
Step3 Gather Data
Step5 Evaluate Alternatives
Step4 Develop Alternatives
Step6 Choose the best Alternative
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Interview of a manager

• About Follett Corporation
• Vision, Mission, Values
• Interview of a manager
• Leslie Coughlin
• Manager of SNHU Campus Store

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About Follett Corporation

• Vision Empowering Education.
• Mission Follett's mission is to be the leading
  provider of educational solutions, services and
  products that empower schools, libraries,
  colleges, students and life-long learners.
• Values Customers, Innovation, Honesty and
  Integrity, Teamwork, Employees

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Interview of a manager

1. How many employees are you responsible for?
2. What is your market? Who are your costumers?
3. When was your company established? How long have
   you been here?
4. What qualities do you think make a good manager?
5. What is the overall goal of the business?

• Interviewer
• Leslie Coughlin,
• Manager of SNHU Campus Store

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Interview of a manager
6. What out of four functions Planning,
Organizing, Directing and Controlling do you
spend most of your time? 7. What is your
leadership style if you choose from dominant,
influencer, cautious, or steady? 8. Which
leadership style do you prefer? Autocratic,
Participative, or Laissez-faire
Interviewee Claire, Sophea, Andrew
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Summary

• Definition of management
• Four Management Functions
• Three Leadership Styles
• Four Characteristics of Management Styles
• Characteristics of Decision Styles
• Six Steps in the Decision Process

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References
Management Functions Leadership Style Six Steps in the Decision Process Arden, Marianne Mc Dougal And, Management, BUSINESS CONSEPTS FOR ENGLISH PRACTICE Heinle And Heinle, 1993
Characteristic of Management What Is a Good Manager? Vetrano, Joni, Et Al, Management, TAPESTRY LETS TALK BUSINESS Heinle And Heinle, 1995
Corporate Culture Dr. James D. Boulgarides of the California State University
Follett www.follett.com
Interview of SNHU Campus Store Manager Interviewer Leslie Coughlin Interviewee Claire, Sophea, and Andrew