Internal Employees as Usability Subjects: Does Status Affect Implementation?

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Internal Employees as Usability Subjects Does
Status Affect Implementation?
Sondra Ashmore Anthony Townsend
Seven usability studies were conducted at a
Fortune 500 Information Technology company using
stakeholders ranging from entry level to Vice
President
Internal stakeholders need to participate in
usability studies so they understand the user
experience and become an advocate for usability
improvements
Findings showed that the higher the status of the
internal stakeholder, the more likely it is that
a usability enhancement they suggest will be
implemented

•   Regression tests showed that employee status
  Level correlated with the requirements
  implemented at a significance level of .028